Samsung FTQ352IW Series Betriebsanleitung

Dept. 731A

ERIC BRUGIER - TECHNICAL MANAGER – DEPARTMENT 731A

TECHNICAL FLASH

T.F. 22-320

February, 2013

DIV. 22

SUPPLIER#592

BRAND SAMSUNG

PRODUCT COOKING

TEST MODE & ERROR CODE LIST

SERVICE INFORMATION

Digital Appliances Division

Range

Test Mode & Error Code List

Third Edition

Refer to the service manual on the

GSPN for more information

Created By: Guanniu (Victor) Han

FTQ386LWX

FTQ352IW*

FCQ321*

FE-R300S*

FE-R400S*

FE-R500W*

FE-R700WX

FTQ307NWG*

FE-N300WX

FE-N500 WX

FE710DRS

FX510BGS

FX710BGS

NX583G0VB

NE593R0AB**

NE595R0AB**

NE597R0ABSR

NE595R1ABSR

NE595N0PBSR

NE597N0PBSR

NE599N1PBSR

CODE CAUSE REASON / SOLUTION

E-27 Oven sensor

opened

(over 2950Ω)

1. Disconnect oven sensor from control, measure the

sensor resistance:1080Ω at room temp, replace oven

sensor if abnormal.

2. If the sensor resistance is normal, check the wire

terminal or the wire on harness.

3. Measure resistance of the oven sensor connector on

main PCB (Normal: 2850Ω)

E-28 Oven sensor

shorted.

(Under 930Ω)

E-08 Oven heating

error

If the oven temperature can not reach 100˚F(38˚C) within 10

minutes while oven is working, “E-08” will be displayed and

buzzer will sound.

E-0A Oven

overheating

over

If the oven temperature is higher than 650˚F(343˚c) while

oven is working, “E-0A” will be displayed and buzzer will

sound. (Excluding the case of self-cleaning)

E-0E Door

locking

error

When door lock does not work, after 1 minute elapsed, It

will display “E-0E” and buzzer is beeping also . Press

Cooking Time & Delay Start keys at the same time for 3

seconds to release.

SE/

tE Shorted

key

If any key is held for over 10 seconds or if there is a short

circuit between main PCB and cable connector or keypad

ribbon, “SE” will be displayed and the buzzer will sound.

E-0C Partition

switch

error

This error code is for dual oven models only.

Partition plate is not in place.

Partition switch defect. (The resistance of partition switch

should be 1750 ~ 1850Ω).

Partition switch wire harness dropped off.

PCB is defective.

For NE599N1PBSR/AC

E-81

Sub PCB

communica

tion error

1. Check whether connector(CN02) of sub PCB is

connected properly.

2. Check whether connector(CN201) of main PCB is

connected properly.

3. If there is no problem with connection between sub PCB

and main PCB, replace the sub PCB.

E-83

Main PCB

communica

tion error

1. Check whether connector(CN201) of main PCB is

connected properly.

2. Check whether connector(CN02) of Sub PCB is

connected properly.

3. If there is no problem with connection between Sub PCB

and main PCB, replace the main PCB.

Error Code List for Range Ovens

CODE CAUSE REASON / SOLUTION

E-53 EEPROM error CPU fails to read or write new calibration data from

EEPROM. PCB is defective.

E-54

Communication

error

Oven Main PCB

↔ Induction

Main PCB

(HYB30M)

Check whether the wire connectors on both Oven Main

PCB and Induction Main PCB (HYB30M) are loose. If

there is no problem with the connection, replace the

Oven main PCB and/or Induction Main PCB (HYB30M).

E-55

Communication

error

Oven Main PCB

↔ Touch

Control

Check whether the wire or cable connectors between

Oven main PCB and Touch control PCB are loose. If

there is no problem with the connection, replace the

Oven main PCB and/or Touch control PCB.

E-56 Warning error

When Cooktop

part has error

1. If some error occurred to Cooktop part, oven will

display this error code and stop oven operation.

2. Refer to Cooktop Failure Display Codes section.

cE56

/ E84

Communication

Error

Oven Main PCB

has some

problem

1: Instantaneous electrical noise has affected MICOM

signal. → After reconnecting power, oven can be used

normally.

2: Power plug outlet problem.

→ Cooktop & oven use 240V (L1 ~ L2), but the control

part uses 120V (L1 ~ N). If there is no 240V power to

the unit (L2 is missing), the display will show this error

code. Check power outlet.

3 : LVT(Low Voltage Transformer) of oven PCB is

damaged or LVT is disconnected.

→ Reconnect LVT connector or replace main PCB of

oven.

Error Code List for Range Ovens

CODE CAUSE REASON / SOLUTION

Top Sensor

Open Error

Defective top sensor, misplaced wires, or defective PCB.

Resistance of top sensor at room temperature should be:

(7.65KΩ~ 9.34KΩ)

It also occurs when room temperature falls under -10˚C.

Top Sensor

Short Error

Defective top sensor, misplaced wires, or defective PCB.

(Resistance of top sensor at room temperature should be:

(7.65KΩ~ 9.34KΩ)

IGBT Sensor

Open Error

(Assy-Inverter

Module)

Defective IGBT sensor, misplaced wires, or defective PCB.

(Resistance of IGBT sensor at 25°C should be: 10kΩ)

It also occurs when room temperature falls under -10˚C.

IGBT Sensor

Short Error

(Assy-Inverter

Module)

Defective IGBT sensor, misplaced wires, or defective PCB.

(Resistance of IGBT sensor at 25°C should be: 10kΩ)

Touch Button

Short Error

Occurs when the control panel touch sensor is shorted

more than 10 seconds.

•Stuff has been left on the control panel.

•Liquid overflows and lands on the control panel.

•More than one key is held down for over 10 seconds.

•Defective Assy-Touch PCB

Over

Temperature

Error

Occurs when the temperature of cooktop rises very high.

Estimated temperature of the ceramic glass surface is more

than 250˚C.

Ex: an empty cookware is on the working cooktop.

Pan

Detection

Error

Occurs when the cookware is unsuitable, too small, or if no

cookware has been placed on the cooking zone.

If suitable cookware is placed, the cooktop will operate

normally.

Low Voltage

Error Occurs when the DC 12V has dropped under 9V.

It may occur due to defects of PCB or LV transformer.

DC Motor

Locking

Error

Occurs when the DC Motor cannot operate due to defects

of PCB, wiring or motor blade disturbances.

Error Code List for Induction Cooktops

Over Temperature Sensor Resistance Value Chart

Test Mode List

Error Code(s) can be stored in the PCB.

There is a max of 5 error codes that can be

stored. To recall the error codes, follow the

procedures below:

1. Press CLOCK Key once.

2. Press the CLOCK Key again to select AM.

3. Press number keys 1, 2, 3, 4.

4. Press the SET/START key.

5. Hold CUSTOM COOK and “0” key

simultaneously for 2 seconds. The most

recent error code will be displayed.

6. Keep on pressing “0” key to check the 5

most recent error codes.

7. Press the Clear/Off Key to return to normal

operation.

Oven Error Code Recall program

Cooktop Auto check program (FE-N300/500)

1. Hold down DUAL ON pad for 3 seconds.

2. Hold down Hi pad of Rear-Left burner for 3

seconds.

3. Auto check program for Cooktop part will start.

4. If Cooktop part has a problem, auto program will

stop and display the corresponding error code

Oven Temperature Calibration

The temperature of the oven has been preset at the factory. In case of the

oven being too hot or too cool, the temperature of the oven can be adjusted.

The oven temperature can be adjusted ±35°F (±19°C ).

To adjust the oven temperature, follow the below procedure:

1. Hold down BAKE and “0” key simultaneously

for 3 seconds, the display will show AdJ 0.

2. Enter the adjustment that you want, (eg. Add /

subtract 30°F), by using the number pad.

Press the BAKE key for +/- sign.

3. Press the SET/START KEY to finish.

Test Mode List

Fahrenheit or Celsius temperature display selection

The oven temperature can be displayed in either Fahrenheit or Celsius.

The default display is in Fahrenheit.

To change the display from Fahrenheit to Celsius or from

Celsius to Fahrenheit, follow the procedures below:

1. Hold down BROIL & “0” key simultaneously for 3 seconds.

The display will flash F (Fahrenheit) or C (Celsius).

2. Press “0” key to switch display between F and C.

3. Press the SET/START key to finish.

DELAY TIMED COOKING

Delay Timed Cooking feature is controlled by the oven timer. The timer turns

the oven on and off at the time that the customer had selected in advance.

•Delay Timed Cooking can be set before setting other cooking operations.

•The clock must be set for the correct time of day.

Switching between 12-hour and 24-hour clock display

Test Mode List

To switch the clock display between 12-hour and 24-hour,

follow the procedures below:

1. Hold down CLOCK and “0” key simultaneously

for 3 seconds. The display will show the present

mode (eg. 12 hour).

2. Press “0” key to select 12 hour or 24 hour.

3. Press the SET/START key to set up.

To set the oven for Delay Timed Cooking, follow the procedures below:

•Position the oven rack(s) and place the food in the oven.

•Select the desired cooking operation, eg. BAKE.

•Enter the desired temperature, eg. 375°F.

(The default temperature is 350°F).

•Press COOKING TIME.

•Enter the desired cooking time length, eg. 45 min.

(The cooking time length can be set from 1 minute

to 9 hours and 99 minutes).

•Press the DELAY START pad.

•Press the CLOCK key once to choose AM or twice for

PM. This step is skipped if the time is displayed in 24

hours mode.

•Enter the desired time for oven to turn on, eg. 4:30 PM.

•Press the SET/START key to set the feature.

At the set time, a short beep will sound. The oven will begin to

operate. When the oven has reached the desired temperature,

a long beep will sound 6 times and the oven lamp will flash.

Microwave Oven / OTR

Error Code List

Created By: Guanniu (Victor) Han

Applied Models

SMH1611, 1713, 1816, 1927

SMH2117

SMH3150

SMH4150

SMH5140, 5165

SMH6140, 6150, 6160, 6165

SMH7150, 7155, 7159, 7174,

SMH7175, 7178, 7185, 7187

SMH8165, 8187

SMH9151, 9187, 9207

ME179KFETSR

AMW8113

BMHC815

Digital Appliances Division

Third Edition

Refer to the service manual on the

GSPN for more information

Microwave Ovens / OTRs Error Code List

Error code Failure component code Error Case code(1 ~ 9)

E-1* (1~9) 1 Gas Sensor Error 1 Open

E-2* (1~9) 2 Temp sensor Error 2 Short

E-3* (1~9) 3 Weight Sensor Error 3 ……

E-4* (1~9) 4 Easy/PH Sensor Error 4 ……

E-5* (1~9) 5 EEPROM Error 5 ……

E-6* (1~9) 6 Temp sensor Error 6 ……

E-0* (1~9) 0 Other components

Error 7 ……

SE Jammed / shorted key 8 ……

TE Touch key error 9 ……

Error Code Numbering Rule

1. ERROR CODE NUMBERING RULE is applied to models that have been

developed since January, 1, 2005. (But, GE or Customize models are

excluded.)

2. All sensors and devices have their own number. ex) Gas Sensor = 1,

Temp. Sensor = 2, ...

3. Of each device, No.1 and No.2 refer to “Open Error” and “Short Error”,

respectively.

Keypad Error

SE Shorted

key Keypad short Error(10seconds). Replace Keypad or PCB main.

TE Touch key

error Communication error between keypad and PCB. Replace

Keypad or PCB main.

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