Samsung ProXpress M3320ND Betriebsanleitung

Samsung ProXpress M3320ND

Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

Tips for avoiding paper jams

Clearing paper jams

Understanding the status LED

Understanding display messages

This chapter gives helpful information for what to do if you encounter an error. If your

machine has a display screen, check the message on the display screen first to solve the

error.If you cannot find a solution to your problem in this chapter, refer to the

Troubleshooting chapter in the Advanced Guide (see Troubleshooting).If you cannot find a

solution in the User's Guide or the problem persists, call for service.

Tips for avoiding paper jams

By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to

the following guidelines:

Ensure that the adjustable guides are positioned correctly (see Tray overview).

Do not remove paper from the tray while your machine is printing.

Flex, fan, and straighten paper before loading.

Do not use creased, damp, or highly curled paper.

Do not mix papers in a tray.

Use only recommended print media (see Print media specifications ).

Clearing paper jams

To avoid tearing the paper, pull the jammed paper out slowly and gently.

In tray 1

Illustrations on this user’s guide may differ from your machine depending on its options or

models. Check your machine type (see Front view).

In optional tray

If you do not see the paper in this area, stop and go to next step:

In the manual feeder/multi-purpose tray

M331xND/M3320ND/M3325ND/M382xD

M3321ND/M382xND/M382xDW/M402xND series

Inside the machine

The fuser area is hot. Take care when removing paper from the machine.

M3310/M3320/M3321/M3820/M4020 series

M3325/M3825/M4025 series

In exit area

The fuser area is hot. Take care when removing paper from the machine.

If you do not see the paper in this area, stop and go to next step:

In the duplex unit area

If you do not see the paper in this area, stop and go to next step:

Understanding the status LED

The color of the LED indicates the machine's current status.

Some LEDs may not be available depending on

model or country (see Control panel overview).

To resolve the error, look at the error message

and its instructions from the troubleshooting part

(see Understanding display messages).

You also can resolve the error with the guideline

from the computers’s Samsung Printing Status

program window (see Using Samsung Printer

Status ).

If the problem persists, call a service

representative.

LED

Status

Description

( ) Status

Off

The machine is off-line.

Green

Blinking

When the backlight blinks, the

machine is receiving or printing data.

The machine is on-line and can

be used.

Red

Blinking

A minor error has occurred and

the machine is waiting for the

error to be cleared. For models

that supports display screen on

the control panel, check the

display message. When the

problem is cleared, the

machine resumes.

Small amount of toner is left in

the cartridge. The estimated

cartridge life[a] of toner is

close. Prepare a new cartridge

for replacement. You may

temporarily increase the

printing quality by

redistributing the toner (see

Redistributing toner).[b]

A toner cartridge has almost

reached its estimated cartridge

life[a]. It is recommended to

replace the toner cartridge (see

Replacing the toner cartridge).

The cover is opened. Close the

cover.

There is no paper in the tray

when receiving or printing

data. Load paper in the tray.

The machine has stopped due

to a major error. Check the

display message (see

Understanding display

messages).

A paper jam has occurred

(see Clearing paper jams).

An imaging unit has almost

reached it’s estimated cartridge

life[c]. It is recommended to

replace the toner cartridge.

() WPS[b]

Blue

Blinking

The machine is attempting to connect

to a wireless network.

The machine is connected to a wireless

network (see Wireless network setup).

Off

The machine is disconnected from a

wireless network.

()

Power/Wakeup

Blue

The machine is in power save mode.

Off

The machine is in ready mode or

machine’s power is off.

Eco

Green

Eco mode is on (see Eco printing).

Off

Eco mode is off.

[a] Estimated cartridge life means the expected or estimated toner cartridge life, which indicates

the average capacity of print-outs and is designed pursuant to ISO/IEC 19798. The number of

pages may be affected by operating environment, percentage of image area, printing interval,

graphics, media and media size. Some amount of toner may remain in the cartridge even when

red LED is on and the printer stops printing.

[b] Some LEDs may not be available depending on model or country (see Control panel

overview).

[c] When the imaging unit has reached its end of life, the machine will stop printing. In this case,

you can choose to stop or continue printing from the SyncThru™Web Service (Settings >

Machine Settings > System > Setup > Supplies Management> Imaging Unit Stop) or Samsung

Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit

Stop). Turning off this option and continuing to print may damage the device’s system.

Understanding display messages

Messages appear on the control panel display to indicate the machine’s status or errors. Refer to

the tables below to understand the messages’ and their meaning, and correct the problem, if

necessary.

You can resolve the error with the guideline from the computers’s Printing Status

program window (see Using Samsung Printer Status ).

If a message is not in the table, reboot the power and try the printing job again. If

the problem persists, call a service representative.

When you call for service, provide the service representative with the contents of

display message.

Some messages may not appear on the display depending on the options or models.

[error number] indicates the error number.

[tray type] indicates the tray number.

[media type] indicates the media type.

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