Samsung OfficeServ DS-5012L Bedienungsanleitung

SAMSUNG

OfficeServ

User Guide

Enterprise IP Solutions

for

Large LCD Phones:

ITP-5012L

DS-5012L

Publication Information

Samsung Telecoms reserves the right without prior notice to re-

vise information in this publication for any reason.

Samsung Telecoms also reserves the right without prior notice to

make changes in design or components of equipment as engi-

neering and manufacturing may warrant.

Disclaimer

Samsung Telecoms is not responsible for errors or problems

arising from customers not installing, programming or operating

their Samsung systems as described in this manual.

Samsung Telecoms (UK) Limited

any form or by any means –graphic, electronic or mechanical,

including recording, taping, photocopy or information retrieval

system –without express written permission of the publisher of

this material.

Part No.: 18730 Version 1.0

EUDeclaration ofConformity(RTTE)

SamsungElectronics Co.,Ltd.

259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030

(factoryname,address)

declareunderoursoleresponsibilitythattheproduct

DigitalKeyphoneSystem"iDCS500 / OfficeServ500"

towhichthisdeclarationrelates isinconformitywith

RTTEDirective 1999/5/EC(AnnexII )

LowVoltageDirective 73/23/EEC

EMC Directive 89/336/EEC:92/31/EEC

Byapplicationofthefollowing standards

EMC: EN55022 :1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,

.........................................................................................

RTTE: TBR4: November 1995 incorporating TBR4/A1: December 1997

.........................................................................................

EN61000-3-3:1995,EN61000-4-2:1995 98,EN61000-4-3:1996,

.........................................................................................

EN61000-4-4:1995,EN61000-4-5:1995,EN61000-4-6:1996,

.........................................................................................

LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)

.........................................................................................

EN61000-4-11:1994, AS/NZS3548:1995

.........................................................................................

(Manufacturer)

SamsungElectronics Co., Ltd

259,Gongdan-Dong,Gumi-City

Kyungbuk,Korea, 730-030

Tae-eokJang /GeneralManager

................................................. .................................................................................

(placeanddateofissue)(nameand signatureofauthorizedperson)

(Representative intheEU)

SamsungElectronics EuroQALab.

Blackbushe Business Park

SaxonyWay,Yateley,Hampshire

GU46 6GG, UK

In-Seop Lee /Manager

................................................. ...............................................................................

2003-05-18

2003-05-19 TEJang

ISLee

(place and date of issue) (name and signature of authorized person)

ELECTRONICS

About This Guide

This User’s Guide provides instructions for using Samsung’s latest ITP-

5012L Internet Phone and DS-5012L Digital Phone in conjunction with the

Samsung Enterprise IP Solutions OfficeServ telephone system. Both are

large LCD phones which display icons and menus to allow fast and easy

selection of functions and features.

You are shown how to install your phone, how to configure it to work cor-

rectly and how to operate it. Take time to study this guide and familiarise

yourself with the operation of your phone—and the benefits the new IP

technology can provide if using the Internet Phone. Keep the guide in a

convenient place by the phone and refer to it whenever necessary.

Safety Tips

The ITP-5012L IP phone is supplied with an AC

power adapter and this adapter must be used.

If an alternative power adapter is used, this may result in

serious damage and will void the warranty.

Do not put objects that contain water—such as

vases, cups, cosmetics, and medicines—near

the phone.

Moisture in the phone can cause fire and electric shocks.

WARNING

Do not install the phone on an unstable surface

or in direct sunlight.

May cause severe damage to parts of the phone

Do not place the phone in an area which is prone

to dust or fluctuating temperatures.

May cause a fire or electric shocks.

Do not install the phone near a heat source

(electric fire, radiator, etc.)

May cause a fire or electric shocks.

Do not use or store inflammable solvents or materials

near the phone.

May cause a fire or electric shocks.

If the phone makes unexpected noises, odd smells

or smoke, immediately unplug the phone and

call your dealer.

May cause a fire or electric shocks.

iii

ITP-5012L—Take care not to connect the network (LAN)

cable to the PC connector on the phone.

If the LAN cable is connected to the PC connection jack,

both telephone and PC communications will be lost.

Use a soft dry cloth to clean the phone.

Do not use any chemical solvents such as wax,

benzene, alcohol, thinner, mosquito spray,

aerosol, lubricant, or detergent to clean your

phone.

The use of chemicals on the phone may cause

fading, discoloration or damage.

Do not place heavy items on top of the phone.

May cause damage .

Do not attempt to dismantle or repair

the phone yourself.

If repair is needed, contact your dealer.

CAUTION

Contents DS/ITP-5012L Phone User Guide

Contents

ABOUT THIS GUIDE ........................... i

SAFETY TIPS....................................... i

INSTALLING THE PHONE .................. 1

ITP-5012L Internet Phone........................................... 1

1. Checking Components.......................................... 1

2. Assembling the Phone .......................................... 3

DS-5012L Digital Phone.............................................. 5

1. Checking Components.......................................... 5

2. Assembling the Phone .......................................... 7

3. Supporting the Samsung Network

SYNC Program ..................................................... 9

CONFIGURING THE IP PHONE.......... 10

1. Entering the Environment Setup Mode ................ 10

2. Network Settings ..................................................... 13

3. Load & Upgrade Settings ....................................... 15

4. Setting System Authentication Information ........ 17

5. Verifying Settings .................................................... 18

6. Exiting Setup ............................................................ 19

THINGS YOU SHOULD KNOW........... 20

1. About Stations and Central Office Lines.............. 20

2. Introduction to the Main Screens.......................... 21

Background Screen ...................................................... 21

AOM Screen ................................................................. 21

Fixed Feature Menu Screen ......................................... 22

Executive Status Display .............................................. 22

Navigation Menu Screen .............................................. 23

Contents DS/ITP-5012L Phone User Guide

3. Using the AOM Screen............................................ 24

4. Using the Fixed Feature Menu Screen ................. 24

5. Using Feature Dialling Codes ................................ 26

6. Entering Numbers & Characters ........................... 28

7. Volume Adjustment................................................. 32

Adjusting Handset Volume............................................ 32

Adjusting Speaker Volume............................................ 33

Adjusting Ring Volume.................................................. 33

8. Signal Tones............................................................. 34

9. Changing Dial Tone ............................................... 35

10. Phone Status Indicator ......................................... 35

11. Button LEDs ............................................................. 36

MAIN FEATURES ................................ 37

1. Overview ................................................................... 37

2. Layout of the Phone................................................ 42

ANSWERING CALLS .......................... 46

1. Before Answering a Call......................................... 46

2. Answering an Intercom Call................................... 47

Automatic Answering Mode .......................................... 48

Voice Announce Mode .................................................. 49

3. Answering an Outside Call..................................... 50

Automatic Answering Mode .......................................... 51

Universal Answer for Outside Calls .............................. 52

4. Other Call Functions ............................................... 53

Station Call Pickup........................................................ 53

Group Call Pickup......................................................... 54

Answering a Waiting Call.............................................. 55

Contents DS/ITP-5012L Phone User Guide

MAKING CALLS .................................. 57

1. Before Making a Call ............................................... 57

2. Making an Intercom Call......................................... 59

Busy Station Callback ................................................... 60

Busy Station Camp-On ................................................. 62

Calling the System Operator......................................... 63

3. Making an Outside Call........................................... 63

Redial Number.............................................................. 64

Automatic Redial........................................................... 65

Setting a Callback on an Outside Line.......................... 67

Making a New Call........................................................ 69

Using Authentication & Account Codes ........................ 69

Saving a Telephone Number ........................................ 71

Redialling a Saved Number .......................................... 71

4. Other Call Functions ............................................... 72

Last Number Redial ...................................................... 72

Calling From Lists of the Most Recent Called

Numbers or Incoming Calls .......................................... 73

Dialling from the Recent Call Log ................................. 73

Speed Dialling ............................................................... 74

Dialling from Directory Names ...................................... 75

HANDLING CALLS.............................. 77

1. Intercom Calls .......................................................... 77

Hold an Intercom Call ................................................... 77

Mute Your Phone .......................................................... 78

2. External Calls ........................................................... 78

Hold an External Call .................................................... 79

Hold an External Call & Make an Intercom Call ........... 80

Call Transfer.................................................................. 81

Call Parking................................................................... 82

Contents DS/ITP-5012L Phone User Guide

vii

Transfer Calls to Voice Mailbox .................................... 83

3. Intercom & External Calls....................................... 84

Conference Calls .......................................................... 84

Load Group for Conference .......................................... 86

CONVENIENCE FEATURES ............... 87

1. Call Forwarding........................................................ 87

Forward All Calls........................................................... 87

Forward Busy................................................................ 88

Forward No Answer ...................................................... 88

Forward Busy/No Answer ............................................. 89

Forward Follow Me ....................................................... 89

Forward DND................................................................ 90

Cancel Call Forwarding ................................................ 91

2. Do Not Disturb (DND).............................................. 91

Setting / Cancelling DND .............................................. 91

3. Paging ....................................................................... 93

Internal Page................................................................. 93

External Page ............................................................... 94

All Page ..................................................................... 96

Meet Me Page............................................................... 97

Call Park and Page....................................................... 99

Page Pickup.................................................................. 100

4. Off-Hook Voice Announce (OHVA) ....................... 101

Make OHVA .................................................................. 101

Answer OHVA ............................................................... 102

Cancel OHVA................................................................ 102

Reject OHVA................................................................. 103

Block OHVA .................................................................. 103

5. Messaging ................................................................ 104

Leaving a Message Waiting Indication ......................... 104

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