SATO S84NX Bedienungsanleitung

1 Introduction 2

Operation

and

Configuration

Checking and

Performing

Printer Adjustments

4 Replacement

5 Options 6 Troubleshooting

Service Manual

S84NX

S86NX

S84NX Left-Hand Type S86NX Right-Hand Type

Copyrights

Any unauthorized reproduction of the contents of this document, in part or whole, is strictly

prohibited.

Limitation of Liability

• SATO Corporation and its subsidiaries in Japan, the U.S. and other countries make

no representations or warranties of any kind regarding this material, including, but not

limited to, implied warranties of merchantability and ﬁtness for a particular purpose. SATO

Corporation shall not be held responsible for errors contained herein or any omissions

from this material or for any damages, whether direct, indirect, incidental or consequential,

in connection with the furnishing, distribution, performance or use of this material.

• Speciﬁcations and contents in this document are subject to change without notice.

• Be sure to perform a virus check on the USB memory before connecting it to the

product. SATO Corporation shall not be held responsible for any product malfunctions

caused by a virus spread via USB memory.

• Various types of data registered in the product and applications may be damaged. We

recommend saving data separately in advance.

Trademarks

• SATO is a registered trademark of SATO Holdings Corporation and its subsidiaries in

Japan, the U.S. and other countries.

• NiceLabel is a trademark or registered trademark of Euro Plus d.o.o. in the U.S.A and

other countries.

• QR Code is a registered trademark of DENSO WAVE INCORPORATED.

• Wi-Fi®is a registered trademark of Wi-Fi Alliance.

• Wi-Fi Direct™, Wi-Fi Protected Setup™, WPA™ and WPA2™ are trademarks of Wi-Fi

Alliance.

• Windows and Internet Explorer are either registered trademarks or trademarks of

Microsoft Corporation in the United States and/or other countries.

• Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

• Android, YouTube, the YouTube logo, and Google Chrome are trademarks or registered

trademarks of Google LLC.

• AirPlay, iPad, iPhone, iPod, iPod classic, iPod nano, iPod touch, Retina, and Safari are

trademarks of Apple Inc., registered in the U.S. and other countries.

• iPad Air, iPad mini, and Lightning are trademarks of Apple Inc.

• The trademark “iPhone” is used with a license from Aiphone K.K.

• IOS (Internetwork Operating System) is a trademark or registered trademark of Cisco in

the U.S. and other countries and is used under license.

• All other trademarks are the property of their respective owners.

Version: S84NX/S86NX-r02-20-5-22SM

S84NX/S86NX Service Manual 1

Table of Contents

1 Introduction................................................................................ 5

1. 1 About This Manual..........................................................................5

1. 2 Safety Precautions .........................................................................5

1. 3 Parts Identiﬁcation for the Product...............................................6

1.3.1 Front View............................................................................................. 6

1.3.2 Rear View ............................................................................................. 7

1.3.3 Internal View ......................................................................................... 8

1.3.4 Operator Panel View............................................................................. 9

1.3.5 Internal View with Rear Cover Opened............................................... 10

2 Operation and Conﬁguration.................................................. 11

2. 1 About [Settings] menu .................................................................12

2. 2 About [Tools] menu......................................................................13

2.2.1 Test Print............................................................................................. 14

2.2.2 HEX-Dump.......................................................................................... 15

2.2.3 Reset................................................................................................... 16

2.2.4 Certiﬁcates .......................................................................................... 17

2.2.5 Clone................................................................................................... 18

2.2.6 Startup Guide...................................................................................... 19

2. 3 About [Service Mode]...................................................................21

2.3.1 Logging in Service Menu .................................................................... 21

2.3.2 Details of the Service Menu ................................................................ 22

2.3.3 RFID.................................................................................................... 23

2.3.4 WiFi Ex-Setting ................................................................................... 27

2.3.5 Reset................................................................................................... 30

2.3.6 Maintenance ....................................................................................... 31

2.3.7 Position Check .................................................................................... 32

2.3.8 Factory Oﬀset ..................................................................................... 33

2.3.9 Factory Pitch ....................................................................................... 34

2. 4 Checking and Updating the Firmware ........................................35

S84NX/S86NX Service Manual 2

3 Checking and Performing Printer Adjustments.....36

3. 1 Checking Before Starting Work...................................................38

3.1.1 Checking Printing with Actual User Data ............................................ 38

3.1.2 Checking Installation Environment and Printer Conditions ................. 38

3.1.3 Checking Printing with Factory Settings ............................................. 39

3.1.4 Disabling the SOS Connection ........................................................... 41

3. 2 Checking and Cleaning ................................................................42

3.2.1 Checking and Cleaning the Exterior ................................................... 43

3.2.2 Blowing Air on the PCBs..................................................................... 43

3. 3 Checks and Adjustments.............................................................44

3.3.1 Checking for Cover Open and Head Open Errors .............................. 44

3.3.2 Checking the Ribbon End Function .................................................... 45

3.3.3 Checking and Adjusting the I-mark Sensor and Gap Sensor ............. 46

3.3.4 Printing Quality.................................................................................... 50

3.3.5 Meandering ......................................................................................... 51

3.3.6 Checking and Adjusting the Print Position .......................................... 51

3.3.7 Checking the Stop Position................................................................. 51

3. 4 Final Check....................................................................................52

3.4.1 Checking Test Print with Factory Settings .......................................... 52

3.4.2 Checking the Customer’s Layout ........................................................ 52

3.4.3 Checking Barcode Scan ..................................................................... 52

3.4.4 Checking SOS Connection ................................................................. 53

3.4.5 Returning to the Original State............................................................ 53

S84NX/S86NX Service Manual 3

4 Replacement ............................................................................ 54

4. 1 Notes on Replacing Parts ............................................................56

4. 2 Removing the Housing Cover .....................................................57

4.2.1 Opening the Rear Housing Cover....................................................... 57

4.2.2 Removing the Front Housing Cover.................................................... 68

4. 3 Printing Section ............................................................................70

4.3.1 Replacing the Print Head .................................................................... 70

4. 4 Paper Transfer Section ................................................................72

4.4.1 Replacing the Platen Roller ................................................................ 72

4.4.2 Replacing the Pressure roller Plate .................................................... 74

4.4.3 Replacing the Pressure Roller ............................................................ 75

4.4.4 Replacing the Media Feed Roller........................................................ 77

4.4.5 Replacing the Torque Limiter for Ribbon Spindle ............................... 79

4.4.6 Replacing the BF Spring for Ribbon Supply Spindle .......................... 81

4.4.7 Replacing the Ribbon Roller ............................................................... 84

4.4.8 Replacing the Gearbox ....................................................................... 86

4. 5 Sensors..........................................................................................87

4.5.1 Replacing the Media Sensor............................................................... 87

4.5.2 Replacing the Ribbon Sensor ............................................................. 91

4.5.3 Replacing the Ribbon End Sensor...................................................... 93

4.5.4 Replacing the Head Open Sensor ...................................................... 95

4.5.5 Replacing the Top Cover Sensor........................................................ 96

4. 6 PCBs and Electrical Parts............................................................98

4.6.1 Replacing the USB PCB ..................................................................... 98

4.6.2 Replacing the Main (CONT) PCB ..................................................... 100

4.6.3 Replacing the Power Supply Unit ..................................................... 102

4.6.4 Replacing the Fan Motor................................................................... 103

4.6.5 Replacing the Coin Battery ............................................................... 104

4. 7 Replacing the Timing Belt..........................................................105

4.7.1 Replacing the Timing Belt of Gearbox .............................................. 105

4.7.2 Replacing the Timing Belt of Ribbon Motors..................................... 108

4.7.3 Replacing the Timing Belt of Ribbon Unwind Mechanism ................ 110

4. 8 PCBs and Electrical Parts..........................................................113

4.8.1 Replacing the Operator Panel (KB) PCB .......................................... 113

S84NX/S86NX Service Manual 4

5 Installation of Options........................................................... 115

5. 1 Replacing the W-LAN Kit ...........................................................116

5. 2 Installing the RFID Kit ................................................................119

6 Troubleshooting .................................................................... 128

6. 1 About Error Message .................................................................128

6. 2 Error Code List............................................................................129

6. 3 Error List......................................................................................131

6. 4 Status Icon List ...........................................................................143

7 Reference ............................................................................... 147

S84NX/S86NX Service Manual 5

1Back to top

Introduction

1. 1 About This Manual

This service manual gives all the information necessary for you to adjust and repair the

S84NX/S86NX.

This service manual is written only for SATO authorized service personnel.

The information in this manual is conﬁdential to general users.

For basic speciﬁcation, installation, operation and conﬁgurations of the printer, refer to

the operator manual of the S84NX/S86NX.

Since all problems that may arise during adjustment and repair work cannot be

described in this document, service personnel should always pay attention to safety in

addition to the precautions described in this document.

1. 2 Safety Precautions

• Always power oﬀthe printer and disconnect the AC power cord from the outlet before

you start any maintenance procedures including parts replacement.

• Wear a properly grounded static wrist strap as required during repair work.

• Wear proper gloves during adjustment and repair work.

• Do not touch the printing element with your bare hand when you replace the print

head (thermal head).

• Hold the circuit board on the sides. Do not touch the components or bend the circuit

board when you remove or install the circuit board.

• Do not touch the cutter with your hands, nor place objects into the cutter. Doing so

could cause an injury.

• The print head (thermal head) will become hot after printing. Be careful not to touch it

when replacing media or cleaning immediately after printing, to avoid being burned.

1 Introduction

S84NX/S86NX Service Manual 6

1. 3 Parts Identiﬁcation for the Product

1.3.1 Front View

(3)

(4)

(5) (2)

(1)

(1) Operator panel

(2) Top cover

(3) Power (I/O) switch

* Press this switch to power on (I) or power oﬀ(O) the product.

(4) Media discharge outlet

(5) USB connector (Type A)

1 Introduction

S84NX/S86NX Service Manual 7

1.3.2 Rear View

(2)

(1)

(3)

(4)

(6)

(8)

(7)

(5)

(8)

(7)

(6)

(5)

(4)

(Right-Hand Type) (Left-Hand Type)

(1) Wireless LAN antenna * Optional

(2) Fan ﬁlter

(3)

AC input terminal

* Before connecting, make sure that the AC voltage of your region is in the range of AC 100 to

240 V, 50 to 60 Hz.

(4)

RS-232C connector

* You can also connect a barcode checker.

Usage of the RS-232C interface can be selected in the [Tools]

[Barcode Checker]

[Test]

[Interface] menu.

(5) LAN connector

(6) USB connector (Type A)

(7) USB connector (Type B)

(8) EXT connector (External signal interface)

1 Introduction

S84NX/S86NX Service Manual 8

1.3.3 Internal View

(1)

(3)

(4)

(2)

(6)

(12)

(7)

(13) (14)

(10)

(8)

(5)

(11)

(9)

(1) Ribbon supply spindle

(2) Ribbon rewind spindle

(3) Ribbon roller

(4) Media guide

(5) Media sensor adjustment knob * Used to adjust the position of the media sensor.

(6) Feed lock latch * Used to open the feed roller and media sensor assembly.

(7) Feed roller and media sensor assembly

(8) Plate lock lever * Used to release the Pressure plate.

(9) Pressure plate * Consumables

(10) Head lock lever * Used to release the print head assembly.

(11) Print head * Consumables

Creates an image directly on the media or by using a ribbon. Clean the print head regularly.

(12) Feed roller * Consumables

(13) Pressure roller * Consumables

(14) Platen roller * Consumables

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