SEAGATE is a Burkett Restaurant Equipment Brand.
TEL: 844-213-9339 EMAIL customerservice@burkett.com WEB: Burkett.com/brand/SEAGATE
THE FOLLOWING ITEMS ARE COVERED UNDER THE SEAGATE PROTECTION PLAN
Parts: Cooking equipment gas tubes, burners, orifices, thermostats, and high temperature limit controls that are
defective under normal use.
Labor: Service necessary for the malfunctioning of any parts or systems listed above under normal operating
conditions to be reimbursed according to SEAGATE Labor Guideline Form which includes service travel up to 75
miles.
Freight: FEDEX freight charges will be prepaid by SEAGATE if the defective compressors or parts are diagnosed
as defective within (365) days of the warranty registration date. SEAGATE pays ground charges only. All other
expedited freight charges are the responsibility of the owner/operator.
THE FOLLOWING ITEMS ARE NOT COVERED UNDER THE SEAGATE PROTECTION PLAN
Parts: Chrome metal casted cooking knobs, cooking equipment cabinetry, cast iron cooking grates and plates.
Labor: Water, condensation or humidity inside or outside of the unit (unless service agent deems failure due to
defective heating element, heater wire or broken evaporator pan), clogged evaporator drains, re-adjusting of
leveling of unit, iced-up evaporator coil due to temperature controller set too low or improperly, adjusting
temperature control settings, problems caused by improper installation, low voltage due to unit running off an
extension cord or multiple appliances plugged into one outlet, electrical fuses tripping due to GFI’s, malfunctioning
unit due to improper amperage/voltage for the specific refrigeration model, cutting the factory installed plug,
temperature issues due to dirty condenser, overstocking of interior, restrictions of airflow inside or outside of the
refrigeration unit, excessive heat exceeding 90° F/ 55% relative humidity, direct heat from cooking equipment
affecting the refrigeration units performance. Glass door models installed at elevations over 5,000 ft above sea
level are not covered under this warranty. For remote areas, a service tech that travels in excess of 75 miles one
way may be subject to additional travel fees at SEAGATE’s discretion.
Stored Product & Loss of Revenue: SEAGATE ASSUMES NO RESPONSIBILITY FOR INCIDENTAL,
CONSEQUENTIAL, OR OTHER DAMAGES INCLUDING, BUT NOT LIMITED TO LOSS OR DAMAGE TO PROPERTY,
LOSS OF PROFITS OR REVENUE, LOSS OF THE UNIT, LOSS OF STORED PRODUCT, LOSS OF TIME, OR
INCONVENIENCE.
Freight: Freight charges must be paid by the owner/operator if any parts or compressors are diagnosed as
defective (365) days after the registration date.
FOR SERVICE, CALL TOLL FREE: 1-844-213-9339 OR EMAIL CUSTOMERSERVICE@BURKETT.COM. PLEASE HAVE THE
MODEL & SERIAL NUMBER IN HAND. SERVICE FOR LABOR WARRANTY MAY TAKE UP TO 72 HOURS.
