Warranty Information (cont)
6. Service will be provided only during normal business hours and under safety conditions and circumstances.
Signify®and its authorised service agents can refuse any repair if safety, in relation to OH&S, becomes a
concern to its staff or authorised service agents’ personnel.
The warranty is void and warranty claims may be refused, subject to the Australian Consumer Law, if:
• The product was not transported, installed, operated or maintained according to the instruction given by the
manufacturer.
• The product was abused, damaged, tampered with, altered or repaired by any unauthorised persons.
• Product failure is due to accidents during use, installation or transit, power surges, use of defective or
incompatible external devices, exposure to abnormal conditions such as excessive temperatures or humidity,
or entry of liquids, objects or creatures inside the product (eg. cockroach infestations).
• The product has been dropped or has collided with another object, has been used for reasons other than its
intended use, has been accidently or deliberately misused, or for others reasons such as theft, vandalism,
floods, fires, earthquakes, electrical storms or any other act illegal act or war related events.
• The serial number of the product is missing or has been tampered with.
• The product is purchased in an Auction.
• The product is incorrectly assembled or installed.
NOTE: If any repairs or services requested by the customer are outside of the terms and conditions of this
warranty, or where a fault is determined to be outside of the terms and conditions of the warranty during an
in-home service call, the customer shall be charged for the cost of the repair and/or the in-home service call fee.
7. No one is authorised to assume any liability on behalf of Signify®or impose any obligation on it, in
connection with the sale of any equipment other than as stated in this warranty and outlined above.
8. Signify®and/or its Authorised Service Centres reserve the right to inspect and verify whether the product is
exhibiting a major failure as claimed by customers/retailers.
9. Image retention or burn-in can be a problem for all phosphor based displays. In extreme cases permanent
phosphor burn can occur if still/repetitive images are left on the screen for extended periods of time. Such
damage to the screen is not covered by the warranty. Please ensure that precautions are followed to avoid
permanent damage to your display.
