Simatec SIEM9750 Bedienungsanleitung

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SIEM9750

Release 1.0

Chassis (FRU) Information and

Troubleshooting Guide

Issue: 02

Date: 2011-11-07

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This document is intended for Symantec support personnel, IBM, or other authorized Symantec Service

Partners.

Symantec Corporation

Address: 350 Ellis St., Mountain View, CA 94043

Website: http://www.symantec.com

No part of this document may be reproduced or transmitted in any form or by any means without prior

written consent of Symantec Corporation.

Trademarks and Permissions

and other Symantec trademarks are trademarks of Symantec Corporation.

All other trademarks and trade names mentioned in this document are the property of their respective

holders.

Notice

The purchased products, services and features are stipulated by the contract made between Symantec

and the customer. All or part of the products, services and features described in this document may not

be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all

statements, information, and recommendation in this document are provided “AS IS” without warranties,

guarantees or representation of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in the

preparation of this document to ensure accuracy of the contents, but all statements, information and

recommendations in this document do not constitute the warranty of any kind, express or implied.

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Table of Contents

1. Safety Notice and Warnings.................................................................................................................. 5

2. Ratings................................................................................................................................................... 6

3. Electrical and General Safety Guidelines .............................................................................................. 7

4. Prerequisites for All Hardware Replacement Procedures .................................................................... 9

5. Hardware Configuration of the SIEM 9750.........................................................................................10

6. Front and Rear Pics of Server.............................................................................................................. 11

7. FRU 2U Base Chassis – Local Control Panel ........................................................................................ 13

8. Intel® Local Control Panel Menus ....................................................................................................... 15

9. Symptoms of a Failed Local Control Panel.......................................................................................... 19

10. FRU 2U Base Chassis – System Status LED......................................................................................20

11. Hard Disk Drive Support..................................................................................................................23

12. FRU 2U Base Chassis – Power Subsystem.......................................................................................25

13. PCI Riser Cage.................................................................................................................................. 29

14. Add In Cards and On-Board NICs ....................................................................................................30

16. Hard Drive / RAID Management – BIOS Level RAID Utilities ..........................................................35

17. BIOS Level RAID Utility – RAID Controller Event Log File ................................................................41

18. RAID Priorities .................................................................................................................................43

19. Cooling Sub-System.........................................................................................................................44

20. FRU 2U Base Chassis – Server Board............................................................................................... 48

21. Memory........................................................................................................................................... 52

22. Processers (CPUs)............................................................................................................................ 54

23. Intel®Remote Management Module 3 - Overview .......................................................................55

24. Intel®Remote Management Module 3 – Viewing Field Replaceable Unit (FRU) Information...... 57

25. Active Midplane ..............................................................................................................................62

26. SAS / SATA Backplane Layout ......................................................................................................... 64

28. Server Diagnostics and Troubleshooting ........................................................................................ 65

28. POST Code Diagnostic LED Decoder................................................................................................69

29. All Possible LED Codes..................................................................................................................... 71

30. Video POST Code Errors..................................................................................................................76

31. POST Error Beep Codes ...................................................................................................................81

32. List of Acronyms.............................................................................................................................. 82

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33. Intel® Server Board Platform Confidence Test (Installation and Operating Instructions).............. 83

34. Hardware Maintenance ..................................................................................................................89

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1. Safety Notice and Warnings

FCC Notice

This device complies with part 15 of the FCC Rules. Operation is subject to the following two

conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired

operation.

No Telecommunications Network Voltage (TNV)-connected PCBs shall be installed. This class A

digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

CE Mark Warning

This is a Class A product. In a domestic environment, this product may cause radio interference, in

which case the user may be required to take adequate measures.

VCCI Warning

This is a product of VCCI Class A Compliance.

Environmental Warning

Perchlorate Material - special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate.

This notice is required by California Code of Regulations, Title 22, Division 4.5, Chapter 33: Best

Management Practices for Perchlorate Materials. This product/part includes a battery that contains

Perchlorate material.

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2. Ratings

POWER INPUT:

Volts:

100 - 240 VAC (auto-range); 50-60 Hz

Amps:

12 - 6 amps

VA:

960

PFC Watts:

960

OUTPUT:

Watts:

750W

BTUs/hr:

2550

% Efficiency of the Power Supplies:* 80%

* Typical and varies with load

ENVIRONMENT:

Temperature:

• Operating temperature range: 50 to 95oF (10 to 35oC)

• Non-operating temperature range: -40 to 158oF (-40 to 70oC)

Humidity:

• Operating humidity range: 8 to 90% non-condensing at 35oC

• Non-operating humidity range: 5 to 95% non-condensing

DIMENSIONS:

Form Factor: 2U rack mount

Height: 3.5” (88.9 mm)

Width: 16.9” (430 mm)

Depth: 29.5” (749.3 mm)

Weight: Typical - 71 lbs. (32.2 kg) when fully configured (2 PSUs, 8 HDDs)

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3. Electrical and General Safety Guidelines

CAUTION

This appliance is intended for installation in restricted areas only. Initial setup and maintenance should be

performed by qualified personnel.

CAUTION

Power down the appliance following the operating system’s proper power down procedure from the

front panel. Unplug all AC power cord(s) before servicing.

CAUTION

To avoid electrical shock, check the power cords as follows.

• This product is to be installed in Restricted Access Location only.

• Use the exact type of power cords required.

• Use power cord(s) that came with safety certifications.

• Power cord(s) must comply with AC voltage requirements in your region.

• The power cord plug cap must have an electrical current rating that is at least 125% of the electrical

current rating of this product.

• The power cord plug cap that plugs into the AC receptacle on the power supply must be an IEC 320,

sheet C13, type female connector.

• Plug the power cord(s) into a socket that is properly grounded before turning on the power.

CAUTION

Required operating conditions for the appliance are -

• Temperature: 10 to 35oC.

• Humidity, non-condensing: 8 to 90%.

CAUTION

Risk of explosion if the battery is installed upside down or is replaced by an incorrect type. Dispose

of used batteries according to the instructions.

DISPOSING OF BATTERY BACKUP UNITS - IF APPLICABLE WARNING

If the BBU is damaged in any way, toxic chemicals may be released. The material in the battery pack

contains heavy metals that can contaminate the environment. Federal, state, and local regulations

prohibit the disposal of rechargeable batteries in public landfills. Be sure to recycle the old battery packs

properly. Comply with all applicable battery disposal and hazardous material handling laws and

regulations in the country or other jurisdiction where you are using the BBU.

WARNING

There is danger of an explosion if the battery is incorrectly replaced. Replace it only with the same or

equivalent type recommended by the manufacturer. Dispose of used batteries according to the

manufacturer’s instructions.

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3. Electrical and General Safety Guidelines (continued)

WARNING

Disconnect the power supply at the circuit breaker before accessing any components. Turning off

the system power supply switch does not reduce the risk of electrical shock from the power supply

terminal block.

CAUTION

• To prevent the unit from overheating, never install the appliance in an enclosed area that is not properly

ventilated or cooled. For proper airflow, keep the front and back sides of the appliance clear of

obstructions and away from the exhaust of other equipment.

• Be aware of the locations of the power switches on the chassis and in the room, so you can disconnect

the power supply if an accident occurs.

• Take extra precautionary measures when working with high voltage components. Do not work alone.

• Before removing or installing main system components, be sure to disconnect the power first. Turn off

the system before you disconnect the power supply.

• Use only one hand when working with powered-on electrical equipment to avoid possible electrical

shock.

• Use rubber mats specifically designed as electrical insulators when working with computer systems.

• The power supply or power cord must include a grounding plug and must be plugged into grounded

outlets.

CAUTION

Electric Static Discharge (ESD) can damage electronic components. To prevent damage to your system

board, it is important to handle it very carefully. The following measures can prevent ESD damage to

critical components.

• Use a grounded wrist strap designed to prevent static discharge.

• Keep all components and printed circuit boards (PCBs) in their antistatic bags until ready for use.

• Touch a grounded metal object before removing the board from the antistatic bag.

• Do not let components or PCBs come into contact with your clothing, which may retain a charge even if

you are wearing a wrist strap.

• Handle a board by its edges only; do not touch its components, peripheral chips, memory modules or

contacts.

• When handling chips or modules, avoid touching their pins.

• Put the motherboard and peripherals back into their antistatic bags when not in use.

• For grounding purposes, make sure your computer chassis provides excellent conductivity between the

power supply, the case, the mounting fasteners and the motherboard.

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4. Prerequisites for All Hardware Replacement Procedures

1. Technician that is performing the hardware replacement must be statically grounded and observe ESD

compliance practices.

2. All hardware replacements should be performed with the Server Chassis/Enclosure powered off and

power cables removed. The only exception to this will be Hot Swap components: HDD hard drives

and power supplies, Cooling Fans.

3. All externally connected device cables should be labeled so that they can be plugged into their exact

same position/ports if replacement is needed.

4, If the Server is installed in a rack, the technician must determine if the Server, as installed, needs to be

removed completely or partially for parts replacement. Space limitations and cable lengths will determine

if the replacement swap can be done without removing the machine from the rack.

Foot Strap for ESD Protection

Wrist Strap for ESD Protection

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5. Hardware Configuration of the SIEM 9750

Components: Details

Main features: 2U (1 U = 44.45 mm (1.75”))

Eight customer removable disk slots on the front panel

Two non removable solid state drives on the mainboard

Processor : Two quad-core E5640 CPUs

Memory : Memory:16 GB – eight 2 GB DIMMs

Disks : 8 x 600 GB, 7,200 rpm SAS (Serial Attached SCSI) data disks

Two 120 GB solid state drives

RAID: RAID 1 and RAID 5

System disk: RAID 1 (software RAID)

Data disk: RAID 5 (RAID chip on mainboard)

Access ports

Front panel: Two USB 2.0 ports on the control panel

Rear panel: One 100 Mbit/s IPMI management network port

One Video Graphics Array (VGA) port

One RJ-11 serial port, with a transfer rate of 115,200 baud

Four Universal Serial Bus (USB) 2.0 ports

One GE Gigabit Ethernet service network port, with RJ-45 connector and link/active

indicator LEDs

One GE Gigabit Ethernet private network port, with RJ-45 connector and link/active

indicator LEDs3

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