SMART Fortwo 2015 Bedienungsanleitung

Service and Warranty Information 2015

smart fortwo coupe and cabriolet

electric drive

QUICK REFERENCE TO WARRANTY COVERAGE

(Complete warranty coverage starts on (ePage 11))

BASIC WARRANTY

4 Years/50,000 Miles

Years in Service 1234

>> Service and Warranty.

Dear smart Owner:

As an authorized smart Center,weare

dedicated to providing you with unparalleled Commitment

to Excellence in Sales and Service.

We will always do everything possible

to live up to this commitment.

Authorized smart Center’s Signature and Stamp

>> Service and Warranty.

2 Authorized smart Center Information

Name:

Address:

City, State, ZIP Code:

Sales Department Hours:

Telephone: Fax: E-mail:

Service Department Hours:

Telephone: Fax: E-mail:

Parts Department Hours:

Telephone: Fax: E-mail:

Additional Customer Assistance/Services:

>> Service and Warranty.

3Vehicle Warranty Information

Model:

Serial Number:

VIN:

Owner:

Address:

City/State/ZIP:

Delivery/Warranty: Mo. Day Yr.

Selling authorized smart Center Code:

LIMITED WARRANTY TERMS: The first to occur of 4 Years or 50,000 miles from date

of delivery or when put into service. (See details starting on (ePage 11) of

this booklet.)

OTHER:

Owner’s Signature

>> Service and Warranty.

4 New Vehicle Systems Checkout Inspection/Delivery

NEW VEHICLE

PRE-DELIVERY

INSPECTION

PERFORMED

Month _____ Day _____ Year _____

Service Manager’s Signature

Delivery and Owner Instructions

Owner instructed in operation of vehicle □

Service and Warranty Information Booklet, Operator Manuals

and Maintenance Booklet reviewed with owner

□

Owner introduced to Service Department Staff □

Owner instructed on: Maintenance Schedule □

Roadside Assistance □

Charging procedures, times,

options

□

smart Sales Representative’s Signature

>> Service and Warranty.

5Contents

To the Owner ...................................................................................... 6

New Vehicle Limited Warranty ............................................................... 11

Notice of Address Change or Pre-Owned Vehicle Purchase ................. Centerfold

Zero Emission Vehicle .........................................................................20

Warranty Enforcement Laws (Lemon Laws) ................................................. 21

Important Notice for CA Retail Buyers and Lessees of smart Vehicles .............24

Questions, Loss of Warranty Booklet, Address Change ..................................25

To Purchasers of Pre-Owned smart Vehicles ..............................................26

>> Service and Warranty.

6 To the Owner

General

The subsequent pages of this Service

and Warranty Information booklet

describe the service requirements

and the warranties you receive as a

smart owner. Your vehicle is covered

under the terms of these “Warranties”

and your authorized smart Center will

exchange or repair any defective parts

in accordance with the terms of such

warranties within stated limits.

Please keep this booklet together with

the Operator’s Manual, Maintenance

Booklet and other documents

concerning your vehicle so that

future owners will have access to

this literature if you should sell the

vehicle.

See (ePage 28) for a list of models

covered in this edition.

Replacement Parts for Your smart

Genuine smart parts, Genuine

smart Remanufactured Parts and

factory approved accessories are the

recommended replacement parts for

your smart vehicle and are available

through your authorized smart Center.

These parts meet the same exacting

quality control standards as the

original equipment on your vehicle

and comply with all applicable Federal

and State safety regulations.

Consult your authorized smart Center

for warranty and other details. Also

ask your Center about the Genuine

smart Remanufactured Parts portfolio.

These parts typically cost less than

new parts but carry the same warranty

terms.

>> Service and Warranty.

As a smart owner you deserve service unparalleled in the industry.

To meet your service needs, your authorized smart Center employs

factory trained staff using the latest diagnostic and service

techniques. Whether it is a small adjustment or major service, your

authorized smart Center will work to accommodate you quickly and

efficiently.

Finally, should you ever experience an emergency repair situation,

our 24-Hour Roadside Assistance Program is only a toll free call

away. (1-800-762-7887)

>> Service and Warranty.

8 Notes

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