SMART Fortwo coupe 2011 Stücklistenhandbuch

>>smart USA Warranty | 2011

smart fortwo coupe and smart fortwo cabriolet

smartusa.com smart® - a Daimler Brand

OWG2011-1

INFORMATION CHANGE CARD

Please print new owner or update your customer information

Please Check One: q Address Change q Ownership Change

q Mr. q Mrs. q Ms.

Last Name First Name Middle Initial

Address: Number Street Apt./Suite

City State Zip

AM Phone PM Phone

Email Cell Phone

VIN Current Date:

Date of Change of Status:

q Sold Privately

(Print name & address of new owner above, if known)

q Purchased

q Traded

q Lease Ended

q Gifted

q Exported

q Destroyed

q Stolen

q Never Owned

Privately

262993_11a_Smart_Warranty_cover_092810.indd 1 9/28/10 2:12 PM

PLACE

STAMP

HERE

smart USA Customer Relations

1765 Telegraph Road

Bloomfield Hills, MI 48302

Name

Street Address

City, State, ZIP

Tape Here (No Staples) Tape Here (No Staples)

PLACE

STAMP

HERE

smart USA Customer Relations

1765 Telegraph Road

Bloomfield Hills, MI 48302

Name

Street Address

City, State, ZIP

Tape Here (No Staples) Tape Here (No Staples)

PLACE

STAMP

HERE

smart USA Customer Relations

1765 Telegraph Road

Bloomfield Hills, MI 48302

Name

Street Address

City, State, ZIP

Tape Here (No Staples) Tape Here (No Staples)

PLACE

STAMP

HERE

smart USA Customer Relations

1765 Telegraph Road

Bloomfield Hills, MI 48302

Name

Street Address

City, State, ZIP

Tape Here (No Staples) Tape Here (No Staples)

PLACE

STAMP

HERE

smart USA Customer Relations

1765 Telegraph Road

Bloomfield Hills, MI 48302

Name

Street Address

City, State, ZIP

Tape Here (No Staples) Tape Here (No Staples)

262993_11a_Smart_Warranty_cover_092810.indd 2 9/28/10 2:12 PM

>>smart USA Warranty | 2011

Description 1 Yr

12,000

2 Yr

24,000

3 Yr

50,000

4 Yr

50,000

7 Yr

70,000

8 Yr

80,000

smart USA

Limited Warranty

Corrosion

Perforation Warranty

Federal Emission

Systems Warranty

Federal Emission

Performance Warranty

California Emission

Performance Warranty

California Emission

Defects Warranty

>Warranty Coverage at a Glance

0302

1. Your Legal Rights Under These Limited Warranties                         4

11 Incidental and Consequential Damages Not Covered                      4

2. What Is Covered Under smart USA Warranties

21 smart USA Limited Warranty 5

22 Restraint System Limited Warranty (Kansas Only)                        7

23 Corrosion Perforation Warranty                                      7

3. What Is Not Covered

31 Modifications Not Covered 7

32 Environmental Factors Not Covered                                   8

33 Other Costs Not Covered 8

34 Racing Not Covered                                               9

35 Other Exclusions 9

36 Total Loss, Salvage, Junk, or Scrap Vehicles Not Covered                 9

37 Restricted Warranty 9

4. Other Terms of Your Warranties

41 Exchanged Parts May Be Used in Warranty Repairs                      10

42 Pre-Delivery Service 10

43 Production Changes 10

44 Governing Law and Other Terms                                    11

5. Emission Warranties Required by Law

51 Federal Emission Systems Warranty                                  11

52 Federal Emission Performance Warranty                              12

53 California Emission Warranty                                       13

6. How to Get Warranty Service

61 Where to Take Your Vehicle                                        15

62 How to Get Tow Service (United States or Canada Only)                  16

63 Emergency Warranty Repairs                                       16

64 Getting Service Under the Federal Emission Warranties                  17

65 Getting Service Under the California Emission Warranty                 17

7. How to Deal with Warranty Problems

71 Steps to Take 19

72 Contacting smart USA 20

8. Maintenance

81 General Maintenance 21

82 Where to Go For Maintenance                                       21

>Table of Contents

>>smart USA Warranty | 2011

>1. Your Legal Rights Under These Limited Warranties

The warranties contained in this booklet are the only express warranties that

smart USA makes for your vehicle These warranties give you specific legal rights.

You may also have other rights that vary from state to state. For example, there

may be some implied warranties, depending on the state where your vehicle was

sold or is registered

These implied warranties are limited, to the extent allowed by law, to the time

periods covered by the express written warranties contained in this booklet

If you use your vehicle primarily for business or commercial purposes, then these

implied warranties do not apply and smart USA completely disclaims them to the

extent allowed by law

Some states do not allow limitations on how long an implied warranty lasts, so the

above limitations may not apply to you.

1.1 Incidental and Consequential Damages Not Covered

Your warranties do not cover any incidental or consequential damages connected

with your vehicle’s failure, either while under warranty or afterward.

Examples of such damages include:

• lost time at work;

• inconvenience;

• the loss of the use of your vehicle;

• the cost of rental vehicles, gasoline, telephone, travel, or lodging;

• the loss of personal or commercial property; and

• the loss of revenue or profits

Some states do not allow incidental or consequential damages to be excluded or

limited, so this exclusion may not apply to you

>>smart USA Warranty | 2011

>2. What Is Covered Under smart USA Warranties

2.1 smart USA Limited Warranty

A. Who Is Covered?

You are covered by the smart USA Limited Warranty if you are a purchaser for use

of the vehicle

B. What Is Covered

The smart USA Limited Warranty covers the cost of all parts and labor needed to

repair any item on your vehicle that is defective in material or workmanship There

is no list of covered parts since the only exception is tires You pay nothing for

repairs covered by the warranty Warranty repairs or adjustments — including all

parts and labor connected with them — must be made by a smart center Repairs

performed somewhere other than at a smart center are not covered by the

warranty unless written approval is secured in advance The smart center may

use new or remanufactured parts to repair any vehicle under warranty

C. Items Covered by Other Warranties

The following are covered by separate warranties offered by their makers They

are not covered by the smart USA Limited Warranty:

• tires;

• items added or changed after your vehicle left the manufacturing plant, such as

accessories or protection products, or items changed because of customization

Be sure you get a copy of any warranty that applies to these items from your

smart center, or from the maker of the product You can find the Continental Tire

Adjustment Policy in your Owner’s Literature Package

D. Towing Costs Are Covered Under Certain Circumstances

The smart USA Limited Warranty covers the cost of towing your vehicle to the

nearest smart center if your vehicle cannot be driven because a covered item has

failed If you choose to go to another smart center, you will be responsible for the

cost if the extra distance exceeds 10 miles See Section 62 for information on how

to get towing service in the United States and Canada

0504

>>smart USA Warranty | 2011

E. When It Begins

The smart USA Limited Warranty begins on either of the following dates, whichever

is earlier:

• the date you take delivery of the vehicle; or

• the date when the vehicle was first put into service — for example, when

the original owner takes delivery, or when a vehicle is put into lease or

demonstrator service

F. When It Ends

The smart USA Limited Warranty lasts for 24 months from the original in service

date or for 24,000 miles, whichever occurs first The following items are covered

only for 12 months or for 12,000 miles, whichever occurs first:

• brakes (rotors, pads, linings, and drums);

• wiper blades;

• clutch (pressure plate, clutch disc, flywheel);

• windshield and rear window; and

• wheel alignment and wheel balancing

G. Registration and Operation Requirements

The smart USA Limited Warranty covers your vehicle only if:

• it was built for sale in the United States;

• it is registered in the United States;

• it is driven mainly in the United States;

• it is operated and maintained in the manner described in your Operator’s Manual

and Scheduled Maintenance Guide

H. If Your Vehicle Leaves the United States

EXCEPT WHERE SPECIFICALLY REQUIRED BY LAW, THERE IS NO WARRANTY

COVERAGE ON THIS VEHICLE IF IT IS SOLD IN OR REGISTERED IN COUNTRIES OTHER

THAN THE UNITED STATES.

This policy does not apply to vehicles that have received authorization for export

from smart USA smart centers may not give authorization for export You should

consult an authorized smart center to determine this vehicle’s warranty coverage

if you have any questions

This policy does not apply to vehicles registered to United States Government

officials or military personnel on assignment outside of the United States

>>smart USA Warranty | 2011

2.2 Restraint System Limited Warranty (Vehicles sold and registered in the State of

Kansas only)

For vehicles sold and registered in the State of Kansas, seatbelts and related

seatbelt components are warranted against defects in workmanship and materials

for 10 years, regardless of mileage This warranty does not cover replacement of

seatbelts and related components required as the result of collision

2.3 Corrosion Perforation Warranty

This warranty covers repair or replacement of any original body panel that

develops perforation from corrosion (rust through) for a period of 48 months

or 50,000 miles, subject to the exceptions indicated under “What Is Not Covered”

in Section 3 of this publication

3.1 Modifications Not Covered

A. Some Modifications Do Not Void the Warranties But Are Not Covered

Certain changes that you might make to your vehicle do not, by themselves, void

the warranties described in this booklet Examples of some of these changes are:

• installing non-smart USA parts, components, or equipment (such as a non-smart

USA radio or speed control); and

• using special non-smart USA materials or additives

Your warranties do not cover any part that was not on your vehicle when it left

the manufacturing plant or is not certified for use on your vehicle Nor do they

cover the costs of any repairs or adjustments that might be caused or needed

because of the installation or use of non-smart USA parts, components, equipment,

materials, or additives

Performance or racing parts are considered to be non-smart USA parts Repairs

or adjustments caused by their use are not covered under your warranties

Examples of the types of alterations not covered are:

• installing accessories — except for genuine smart USA accessories installed by

an authorized smart center;

• applying rustproofing or other protection products;

• changing the vehicle’s configuration or dimensions, such as converting the

vehicle into a limousine or food service vehicle; or

• using any refrigerant that smart USA has not approved

>3. What Is Not Covered

0706

>>smart USA Warranty | 2011

B. Modifications That WILL Void Your Warranties

These actions will void your warranties:

• disconnecting, tampering with, or altering the odometer will void your

warranties, unless your repairing technician follows the legal requirements

for repairing or replacing odometers; or

• attaching any device that disconnects the odometer will also void

your warranties

3.2 Environmental Factors Not Covered

Your warranties do not cover damage caused by environmental factors such as

airborne fallout, bird droppings, insect damage, chemicals, tree sap, salt, ocean

spray, acid rain, and road hazards Nor do your warranties cover damage caused

by hailstorms, windstorms, tornadoes, sandstorms, lightning, floods,

and earthquakes

Your warranties do not cover conditions resulting from anything impacting the

vehicle This includes cracks and chips in glass, scratches and chips in painted

surfaces, or damage from collision

3.3 Other Costs Not Covered

Your warranties do not cover the costs of repairing damage caused by poor

or improper maintenance Nor do they cover damage caused by the use of

contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or fluids

other than those recommended in your Operator’s Manual or Scheduled

Maintenance Guide

The warranties do not cover the costs of your vehicle’s normal or scheduled

maintenance — the parts and services that all vehicles routinely need

Some of these parts and services, which your warranties do not cover, include:

• oil changes and lubrication;

• engine tune-ups;

• replacing filters, coolant, spark plugs, bulbs, or fuses (unless those costs result

from a covered repair);

• cleaning and polishing; and

• replacing worn wiper blades, worn brake pads, linings, brake rotors or

clutch linings

• Failure of original smart USA parts and equipment caused by the installation of

non-smart USA parts or equipment

• Faulty installation of smart USA parts by a non-authorized smart USA

repair facility

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