SMART U100 Betriebsanleitung

U100 Troubleshooting Diagram

1. U100 Main Page

U100 issue

Image Network Audio Power &

other Serial

interface Remote

control

smarttech.com/support

smarttech.com/contactsupport

trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. All third-party product and company names may be

trademarks of their respective owners.

Legend

Troubleshooting steps.

Contact Technical support for

further assistance.

Issue resolved.

Additional information

Last revised: April 24, 2015

Glossary of Terms

Revision History

Note: If you are experiencing

interactivity issues with SMART

Board

By default USB1 is mapped to HDMI1

and USB2 is mapped to VGA.

Contact Support

In the event your projector needs replacement/

repair, please remove the lamp from defective

projector prior to shipping. The replacement

projector will not also not include a lamp. Click

the box for more information.

U100 Troubleshooting Diagram

2. Image issues

Image

issues

Cannot

keystone

the image

Flickering

image

Image shifts

when input

connected

Video

source is

not

recognized

Noisy image Stuck pixel

Back

Home

Please ensure all

extenders, VGA splitters

are bypassed whenever

troubleshooting image

issues.

Revision History

Contact Support

Dim image

U100 Troubleshooting Diagram

Back

Home

Cannot

keystone the

image

Follow steps in the

linked document if

you are using

SBX800 series

interactive

whiteboard.

Issue resolved. For further assistance,

contact SMART

Technical Support.

2.1 Cannot keystone the image Revision History

U100 mounting template

Contact Support

Follow steps in the

linked document if

you are using

SBM600 series

interactive

whiteboard.

Watch the YouTube

video link and

ensure all correct

steps have been

followed. Is the

issue resolved?

Yes No

U100 Troubleshooting Diagram

Back

Home

Flickering image

What kind of

‘flickering’ are you

seeing?

Projector has ‘rolling’

bars or lines

flickering in the

image.

Projectors has

sparkles and noise in

the image.

Projector is

flickering different

colours.

Ensure all extenders, VGA

splitters are bypassed

whenever troubleshooting

image issues.

2.2 Flickering image Revision History

Contact Support

U100 Troubleshooting Diagram

Yes No Yes

Yes

Revision History

- Turn on the projector

- Press the following

buttons on the remote:

Down- Up- Up- Left- Up

- Follow the instructions on

the screen to reset the

lamp hours.

Contact Support

Yes

For further

assistance, contact

SMART Technical

Support.

(B)

U100 Troubleshooting Diagram

Back

Home

Projector has

sparkles and

noise in the

image.

Try another VGA

cable. Is the issue

resolved?

Try the HDMI port and

ensure correct input is

selected. Is the issue

resolved?

Try another

computer. Is the

issue resolved?

Use another VGA cable.

Issue resolved.

Perform all driver updates on

the PC and check with your

local IT department. It is

possible that the video card is

defective.

Ensure all extenders, VGA

splitters are bypassed

whenever troubleshooting

image issues.

Yes

For further assistance,

contact SMART Technical

Support.

(A)

For further assistance,

contact SMART Technical

Support.

(B)

2.2.2 Projector has sparkles and noise in the image

Revision History

Contact Support

U100 Troubleshooting Diagram

Back

Home

Projector is flickering

different colours

Disconnect all the inputs

from the projector beside

power cable. Does this

resolve the issue?

Determine which

source is causing

issue and replace

source. Is the issue

resolved?

Try replacing cabling

between source and

projector. Is the

issue resolved?

Try factory reset on

projector. Is the issue

resolved?

Issue is the source. Use a

different computer, DVD,

VCR, etc or Attempt to adjust

Source output settings.

Issue resolved.

- Ensure the video source

meets the U100 resolution

settings 1024x768@60Hz for

680/880 boards and

1280x800@60Hz for 685/885

boards. This can be checked

from the projector’s menu

Ensure all extenders, VGA

splitters are bypassed

whenever troubleshooting

image issues.

Yes

Factory reset can be

performed through service

menu. Service menu can be

accessed using navigation

keys in following order:

Down, up, up, left, up.

For further

assistance, contact

SMART Technical

Support.

(A)

For further

assistance, contact

SMART Technical

Support.

(B)

2.2.3 Projector is flickering different colours Revision History

Yes

Contact Support

U100 Troubleshooting Diagram

Back

Home

Image Shifts When Input is

Connected

Set the input source to

1024x768@60 Hz for 680/880

boards or 1280x800@60Hz for

685/885 resolution. Verify that

the projector recognizes the

resolution by pressing Menu >

Information (far right) on the

remote. Is the issue resolved?

Bypass any splitters, hubs,

extenders or Document

Camera (if any) and ensure the

use of the straight video cable

(VGA/HDMI) from computer to

projector. Is the issue

resolved?

Swap computer and video

cable one at a time. Is the

issue resolved?

When the shift happens try one of

the below:

1. Change the projector input

source using the remote.

2. Re-set the computer resolution

to the native (1024x768 or

1280x800) of projector.

Does this workaround move the

image back to normal position?

Issue resolved.

Issue is with the cabling or

setup.

Issue resolved.

1. Switch Inputs: If the current

input source is VGA, using

remote switch to HDMI and back

to VGA.

2. Re-set Resolution: Go to

computer screen resolution

settings and re-apply the same

resolution (1024x768 or

1280x800).

Yes

Ensure all extenders, VGA

splitters are bypassed

whenever troubleshooting

image issues.

This requires further

troubleshooting. For

further assistance,

contact SMART

Technical Support.

(A)

For further

assistance, contact

SMART Technical

Support.

(B)

2.3 Image shifts when input is connected Revision History

Contact Support

U100 Troubleshooting Diagram

Back

Home

Video source is not

recognized

Set the computer to

1024x768 @60 Hz

or 1280x800 @ 60

Hz resolution. Is the

issue resolved?

Issue resolved. Yes

Ensure all extenders, VGA

splitters are bypassed

whenever troubleshooting

image issues.

Swap the VGA/

HDMI cable for a

known working

one. Is the issue

resolved?

Use a different input

on the projector

(VGA, HDMI) and

correct input is

selected. Is the issue

resolved?

Use a different video

source (laptop, VCR,

DVD). Is the issue

resolved?

Issue resolved.

Perform all driver updates

on the PC and check with

your local IT department. It

is possible that the video

card is defective.

Yes

For further assistance,

contact SMART

Technical Support.

(A)

For further assistance,

contact SMART

Technical Support.

(B)

2.4 Video source is not recognized Revision History

Note: U100 has only one VGA

(Blue port) and two HDMI inputs.

Contact Support

U100 Troubleshooting Diagram

Noisy image

Back

Home

Ensure all extenders, VGA

splitters are bypassed

whenever troubleshooting

image issues.

Set resolution to

1024x768 @60 Hz

or 1280x800 @60

Hz. Is the issue

resolved?

Swap the VGA/

HDMI cable. Is the

issue resolved?

Try a different

known working

computer. Is the

issue resolved?

Ensure the

computer and

projector are

plugged into the

same wall outlet or

power bar. Is the

issue resolved?

Issue resolved.

Yes

Issue resolved. Yes

For further assistance,

contact SMART

Technical Support.

2.5 Noisy image Revision History

Issue resolved. Yes

Contact Support

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