The answer to these is the same. Yes. You will be able to use it, but keep in mind that
rooms/structures with open floor plans, minimal insulation, adjacent rooms, or high ceilings will not
retain the heat as efficiently, and may not feel pronounced heat changes. Also, the heater will stay
on longer (delays the “off” cycle), and may increase your electric costs. Note that if you do use it in
a garage or basement, the moisture levels must be very low and they must have dedicated circuits
(15 amps minimum) with no GFCI outlets. If unsure what a GFCI outlet is, contact a certified
electrician.
Can I use more than one heater at a time? Can I use the heater and another appliance at the same time?
Yes. But make sure they are not plugged into the same circuit. Each heater (heaters are
considered appliances) requires its own minimum15 amp circuit (with no other items plugged
into that circuit). If unsure your circuit meets these requirements, verify with a certified electrician.
Risk of fire, damage to property, or injury may result if requirements are not met.
Why does my heater’s fan continue to run even after the set temperature is reached or the power is
turned off?
This is normal. The heater’s fan will continue to run, even after the heater automatically cycles
down. The fan continues to run so that every last bit of heat is blown out of the heat chamber, while
allowing the unit to continue filtering your air. Once the internal box/components cool completely,
the fan should then shut off on its own
My fan runs at all times, even when the heat has cycled off. Why?
This is normal. Although the heat cycles off, the fan stays on until the chamber is cool. If the
temperature falls below the desired set temperature during the time the fan is cooling, the heating
elements will cycle back on. This will not allow for the fan to completely cool off the chamber, and
shut down. The fan seems to run continuously. It is a safety mechanism to prevent overheating.
The best way to avoid this is to have the set temperature at least 5 degrees higher than the desired
heat, so that it retains that heat during the cooling cycle.
Why doesn’t the fan speed increase when I change the setting from LO to HI?
This is normal. The heater’s fan’s speed is not affected by the HI/LO settings. The fan is designed
to vent the heat at one soft, comfortable, and energy efficient speed. What is affected by the HI
setting is the heat output. In essence, in the HI mode, the heater produces “more” heat, rather than
“faster” heat.
My heater does not perform as well as another brand heater that I purchased. Why Not?
There are many brands of heaters on the market. Each brand is designed with different heat
specifications, fan speeds, colors, material types, displays, and electrical components. They are
manufactured this way for you, as the consumer to have choices, selection, and preferences. As
long as the unit functions as specifications indicate, comparison to other brands will ultimately
depend on individual consumer perception.
I purchased my heater so that it could cut my heating costs, but my electric bill has gone up. Why?
The compact SMART+ PRODUCTS heater can definitely save you on heating costs, when
compared to the existing central heating system in place in your home, and when used as directed.
Your heater is designed to give your main heat source a supplement “boost,” or allow for you
to have extra heat (in the form of soft infrared waves) in locations where you would otherwise
