SoftBank Whiz Montageanleitung

Whiz Support Guide

This support guide describes how to deal with problems that may occur during operation, and

Machine maintenance. Please check how to handle a problem and procedures. For moredetails,

please refer to "Whiz Quick Guide" included in the Machine for basic operations and maintenance.

The latest version of this document and the Whiz Operational Manual can be found on "help.

meetwhiz.com".

※Please note that screen specifications on the touch display are subject to change without notice

Press the autonomous

cleaning start / stop button

Pull the steering handle

The Machine has Left the Cleaning Route

The Secondary Battery is Off

Check the red cleaning

route has turned into the

white route

ROBOT IS OFF PATHError Message

ROBOT IS OFF PATH

CANCEL ROUTE

ROBOT IS OFF PATH

CANCEL ROUTE

Tap and close the error

message

Tap and close the error

message

2021.01

Return the Machine to

the correct cleaning route

SECONDARY BATTERY OFF

Stow the steering handle

Error Message

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Wipe each sensor with

the micro-fiber cloth

2D/3D Camera

（Sensor）

LIDAR Sensor

Cliff Sensor

When the problem persists, report the following to Customer Support.

・

The error number and message on the touch display

　（ e.g. Error number：

103, 8001 / Error Message： system error occurred）

・

The behavior of the Machine before and after the error.

・

How you responded to the problem before contacting Customer Support

・

Whether the problem persists even after the reboot

FRONT CAMERA ERROR / BOTTOM SENSOR ERROR /

SYSTEM ERROR / FIRMWARE ERROR

Reboot the Machine

Stow the steering handle

Pull the steering handle

straight up

Check the red cleaning

route has turned into

the white route

ROBOT IS OFF PATH

CANCEL ROUTE

CLIFF DETECTED / IMPACT DETECTED

Return the Machine to

the correct cleaning route

Refer to P.4 "Reboot the Machine"

Avoid the obstacle when moving the Machine.

Press the autonomous

start / stop button

ROBOT IS OFF PATH

CANCEL ROUTE

Obstacles / Steps Detection

Sensor / System Error

Error Message

Tap and close the error

message

Tap and close the error

message

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To keep the Machine in good condition, carrying out maintenance every time after use or once

a week will be needed. ※ Carry out maintenance depending on the amount of dust collected.

The sensors are an important part of

detecting obstacles during autonomous

cleaning. Remove dust or dirt with

the supplied micro-fiber cloth.

If the dust or hair is caught in the brush, remove the brush from the Machine and clean.

Gently lay the Machine down Push the brush in to the right,

and pull toward you

Discard dust caught

in the brush

Insert each end of the brush

into the corresponding socket

of the brush compartment

□ Check the marks on the left and right ends of the brush.

□ Spin the brush and check the brush is installed correctly.

Wipe off Dust or Dirt on Each Sensor Discard any Dust in the Hopper Tray

Pull the tray out from the side by its handle.

Remove Dust Caught in the Brush

Maintenance

2D/3D Camera

（Sensor）

LIDAR Sensor

Cliff Sensor

Front Back

Right side

*Please ensure the steering

handle is not sticking out.

The tray can be washed with water.

Wipe away any water when installing.

Floor

Cliff sensor

Left side Right side

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Reboot the Machine

① ②

Remove the dustbin cover Remove the used dustbag

Make sure the side of the

illustration of the new dustbag

faces upwards, and install it

Check the dustbin pin

is afloat Close the dustbin cover

Turn the main power

switch OFF ( O )

Check that the secondary

battery power is OFF

Pull out the battery with

both hands

Insert the battery into

the battery compartment

Turn the main power

switch ON ( l )

When the dustbag is full and the error message appears, replace with a new dustbag.

Replace with a New Dustbag

Tap at the upper right

Press the battery lock

Be careful not to let your thumb get caught

Wait for

30 seconds

after removing

the battery

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