©2019 Sonnet Technologies, Inc. All rights reserved. Sonnet, the Sonnet logotype, and Echo are trademarks of Sonnet Technologies, Inc. iOS, Mac, the Mac logo, MacBook Air, MacBook Pro, and macOS are trademarks of Apple Inc., registered in the United States and other countries. Thunderbolt 3 and the
Thunderbolt logo are trademarks of Intel Corporation in the U.S. and/or other countries. Other product names are trademarks of their respective owners. Product specifications subject to change without notice. QS-ECHO-DK11-T3-E-C-081919
Contacting Customer Service
The Sonnet Web site located at www.sonnettech.com has
the most current support information and technical updates.
Before contacting Customer Service, please check our Web
site for the latest updates and online support files, and check
this Quick Start Guide for helpful information.
Email support requests generally receive the fastest responses,
and are usually processed within a 24-hour period during
normal business hours, excluding holidays. When you
contact Customer Service, have the following information
available so the customer service staff can better assist you:
• Product name
• Date and place of purchase
• Computer model
• OS version
• A System Report (macOS), or a Microsoft System
Information MSINFO32 (Windows) report (Windows),
along with a description of the issue(s) you are
encountering with your device
If further assistance is needed, please contact us at:
USA, Canada, or Mexico Customers
Please contact Sonnet Customer Service at:
E-mail: support@sonnettech.com
Tel: 1-949-472-2772
(Monday–Friday, 9 a.m.–5 p.m. Pacific Time)
For Customers Outside North America
For support on this product, contact your reseller or local
distributor.
Visit Our Web Site
For the most current product information and online
support files, visit the Sonnet Web site at:
www.sonnettech.com/support/. Register your product online
at https://registration.sonnettech.com to be informed of
future upgrades and product releases.
Gigabit Ethernet Port Configuration Information
With the Echo 11 connected to your computer and network
infrastructure, configure the dock’s network settings.
Mac Users: Use System Preferences’ Network preferences
panel. The dock’s Ethernet port will be identified as
Thunderbolt Ethernet Slot x.
Windows Users: Use Windows Device Manager, Network
Adapters category. The dock’s Ethernet port will be
identified as Intel i210 Gigabit Network Connection.
TIPS, GENERAL INFORMATION, KNOWN ISSUES
Hot Plugging the Echo 11 Dock
You may connect and disconnect the dock while the
computer while it is on. If you have anything connected
to the dock, such as storage devices, cameras, etc., or a
card inserted into the SD slot, follow proper procedures for
disconnecting those devices before unplugging the dock
from the computer.
Not All Computers’ Thunderbolt 3 Performance is Equal
While the Echo 11 Dock features a 40Gbps Thunderbolt 3
interface, some computers equipped with Thunderbolt 3 use
an x2 (2 lane) implementation of Thunderbolt 3 that limits
PCIe performance to 20Gbps (up to 1,400 MB/s).
Not All Thunderbolt 3 Cables Deliver Full Data Transfer
Speeds and Power Delivery
Full data transfer speed and power delivery capabilities
from the Echo 11 dock require the use of the included
Thunderbolt 3 (40Gbps) cable (which also supports up
to 100W power delivery), or a comparable Thunderbolt 3
(40Gbps) cable. When shopping for a Thunderbolt 3 cable,
please be aware that some cables support only lower data
transfer speeds (20Gbps) and/or power delivery capabilities
(60W). While compatible with the dock, these cables may
limit the dock’s performance and power delivery capabilities.
FCC Compliance
Echo 11 complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: This device may
not cause harmful interference, AND this device must accept
any interference received, including interference that may
cause undesired operation.
Using the Echo 11 Dock to Charge Your
Notebook or Laptop Computer
Apple®MacBook Air®and MacBook Pro®computers with
Thunderbolt 3 ports, and many PC laptops with Thunderbolt
3 ports, may be charged via the Echo 11 dock’s Thunderbolt 3
charging port (Power Delivery Charging). However, some
PC laptops will not accept charging from a Thunderbolt
peripheral. If no mention of Power Delivery is made in
your PC laptop computer’s users guide, check with the
manufacturer to determine whether the feature is supported.
Important Note for Mac Users
In order for this product to support full iOS®device charging
capabilities in systems running macOS, and to provide
the power required to operate the Apple SuperDrive and
bus-powered peripherals plugged into the Apple wired USB
keyboard, you must download and install a Sonnet software.
This driver also installs a “menulet” that enables you to eject
all storage volumes attached to the dock at once.
Go to www.sonnettech.com/support/kb/kb.php and then
click the Thunderbolt link. Click the Echo 11 link, and
then click the Driver link. Download and install the Echo
Thunderbolt 2 and Thunderbolt 3 Dock Installer.
Enabling the Combo Audio Jack—macOS
1. From the Apple menu, select System Preferences.
2. In the System Preferences window, click Sound.
3. In the Sound preference window, click the Output tab,
and then select USB Advanced Audio Device. Click the
Input tab, and then select USB Advanced Audio Device.
Enabling the Combo Audio Jack—Windows
1. Open Control Panel and then select the Hardware and
Sound icon.
2. Click Sound > Manage audio devices, and then select
USB Audio Device.
