Sonova Phonak Terra Bedienungsanleitung

Phonak Terra™

Phonak Terra™+

BTE

User Guide

Phonak Terra BTE

Phonak Terra+ BTE

2 3

Your hearing aid

Hearing aid models

cTerra/Terra+ BTE-UP

cTerra/Terra+ BTE-SP

cTerra/Terra+ BTE-M

Earpieces

Classic earmold

Universal eartip

cDome*

cSlimTip*

Battery size

675

312

Wireless hearing aids

Phonak Terra BTE-UP

Phonak Terra+ BTE-UP

Phonak Terra BTE-SP

Phonak Terra+ BTE-SP

Phonak Terra BTE-M

Phonak Terra+ BTE-M

This user guide is valid for: If no box is checked and you do not know the

model of your hearing aid, please ask your hearing

care professional.

* Not compatible with Terra/Terra+ BTE-UP

Your hearing aids have been developed by Phonak –

a world leader in hearing solutions based in Zurich,

Switzerland.

These premium products are the result of decades of

research and expertise and are designed with your

well-being in mind. We thank you for making such a great

choice and wish you many years of listening pleasure.

Please read the user guide carefully to make sure that you

understand and get the best out of your device. Training

is not required for handling of this device. A hearing care

professional will help set up this device according to your

individual preferences during the tting consultation.

For more information regarding features, benets, set up,

use, maintenance or repairs of your hearing aid and

accessories, please contact your hearing care professional

or the manufacturer representative. Additional

information can be found in the datasheet of your

product.

Phonak - life is on

www.phonak.com

Contents

Your hearing aid

1. Quick guide 7

2. Parts of the hearing aid 9

Instructions for using the hearing aid

3. Left and right hearing aid markings 11

4. On/O 12

5. Batteries 13

6. Putting on the hearing aid 17

7. Removing the hearing aid 19

8. Multi-function button 21

9. Connectivity overview 22

10. Initial pairing 23

11. Phone calls 26

12. Flight mode 31

6 7

Further information

13. myPhonak and myPhonak Junior apps overview 33

14. Listening in public places 34

15. Environmental conditions 35

16. Care and maintenance 37

17. Exchanging the earpiece 40

18. Exchanging the earwax protection of your SlimTip 43

19. Service and warranty 45

20. Compliance information 47

21. Information and description of symbols 54

22. Troubleshooting 60

23. Important safety information 62

1. Quick guide

Left and right hearing aid markings

Changing batteries

Remove the

sticker from the

new battery and

wait 2 minutes.

Open the battery

door. For tamper-

proof battery

doors refer to

chapter 5.2.

Place battery in

the battery door

with the at side

facing upwards.

Blue marking for

left hearing aid.

Red marking for

right hearing aid.

8 9

2. Parts of the hearing aid

The following pages show the hearing aid model and

compatible earpieces described in this user guide.

You can identify your personal model by:

• Checking “Your hearing aid details” on page 3.

• Comparing your earpiece and your hearing aid with the

following models

Compatible earpieces

On/O

Multi-function button

The button has several functions. It

functions as a volume control and/or a

program change depending on the hearing

aid programming. This is indicated in your

individual “Hearing aid instructions”. If

paired with a Bluetooth® enabled phone, a

short press will accept and a long press will

reject an incoming call.

Flight mode

To enter ight mode, press the lower part

of the button for 7 seconds while closing

the battery door. To exit ight mode, simply

open and close the battery door again.

OOn

Bluetooth® is a registered trademark owned by the Bluetooth® SIG, Inc.

Universal eartipClassic earmold SlimTip*Dome*

* Not compatible with Terra/Terra+ BTE-UP

10 11

3. Left and right hearing aid markings

There is a blue or red marking on the hearing aid to

indicate if it is a left or right hearing aid.

Blue marking for

left hearing aid.

Red marking for

right hearing aid.

Multi-function

button

Tube

Earpiece:

Dome (detachable)

Anchor

Battery door

Terra/Terra+ BTE with dome*

Terra/Terra+ BTE with classic earmold

Multi-function

button

Hook / sound outlet

Classic earmold (detachable)

Battery door

* Dome is not compatible with Terra/Terra+ BTE-UP

12 13

4. On/O

The battery door is also the on/o switch. For tamper-

proof battery doors refer to chapter 5.2.

Closed battery door =

hearing aid is on

Open battery door =

hearing aid is o

When you switch on the hearing aid you may hear a

start-up melody.

5. Batteries

Open the

battery door.

Place battery in

the battery door

with the at side

facing upwards.

Remove the

sticker from

the new battery

and wait

2 minutes.

If it is dicult to close the battery door: check that the

battery is inserted correctly and that the at side is

facing upwards. If the battery is not inserted correctly,

the hearing aid will not work and the battery door can

be damaged. The at side is marked with a “+” symbol

either on the sticker or on the battery.

If the tamper-proof door is mounted continue to read

the important information below and refer to specic

instructions in chapter 5.2 for inserting the battery.

5.1 Insert battery with a standard battery door

14 15

Replacement battery

This hearing aid requires zinc-air batteries. Identify the

correct battery size (675, 312 or 13) by:

• checking “Your hearing aid details” on page 3.

• checking the marking on the inner side of the battery

door.

• checking the following table.

Please ensure that you use the correct type of battery

in your hearing aid (zinc-air). Please also read chapter

23.2 for further information on product safety.

Low power: You will hear two beeps when the battery is

low. You will have approximately 30 minutes to change

the battery (this can vary, depending on the hearing aid

settings and battery). We recommend that you always

have a new battery on hand.

Model

Phonak Terra / Terra+

BTE-UP

BTE-SP

BTE-M

Zinc-air

battery

size

675

312

Color

marking on

package

blue

orange

brown

IEC

code

PR44

PR48

PR41

ANSI

code

7003ZD

7000ZD

7002ZD

Use the tool as a lever

to open the battery door

with force in the

direction of the green

arrow.

Place the tip of the tool in

the small hole at the

bottom of the hearing aid.

5.2 Insert battery with a tamper-proof battery door

This hearing aid can be tted with a tamper-proof battery

door.

Opening the battery doors

16 17

6. Putting on the hearing aid

Take the earmold up to your ear

and place the ear canal part into

your ear canal.

6.1 Putting on the hearing aid with

classic earmold

Place the hearing aid behind

your ear.

Insert the upper part of the

earmold into the upper part of

the bowl of your ear.

Place the battery in the

battery door with the at

side facing upwards.

Remove the sticker from

the new battery and wait

for 2 minutes.

Inserting the battery

Closing the battery door

The battery is only secured

when the battery door is

closed correctly. Always

check after closing, that the

battery door cannot be

opened by hand.

18 19

7.1 Removing the hearing aid with classic earmold

7. Removing the hearing aid

Lift the hearing aid above the

upper part of your ear.

Grasp the earmold with your

ngers and gently remove it.

Please try to avoid gripping the tube to remove the

hearing aid.

6.2 Putting on the hearing aid with dome,

SlimTip or universal eartip

Place the hearing aid behind

your ear.

Insert the earpiece into your

ear canal.

If there is an anchor attached to

the earpiece, tuck it into the bowl of

your ear to secure your hearing aid.

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