Sony G2299 Bedienungsanleitung

1：Have you tried this?

There are a few things you should try first when you experience problems with your device:

1) Restart

By restarting your device you turn off all running applications and free up memory. This

sometimes automatically solves problems with your device . If the device won't restart normally,

you can force your device to restart. No settings or personal data are deleted during a forced

restart.

To restart your device

Your device may fail to restart if the battery level is low. Connect your device

to a charger and try restarting again.

1. Press and hold down the power key .

2. In the menu that opens, tap Restart. The device restarts automatically.

To force the device to restart or shut down

3. Press and hold down the power key for 8 seconds to shut down.

4. Press and hold down the power key for 10 seconds to auto restart.

2) Update

Update your device to ensure that you have optimal performance and the latest enhancements.

3) Reset

Perform a factory data reset. This is sometimes the best solution if your device stops functioning

username and password before you

start.

To perform a factory data reset

To avoid permanent damage to your device, please ensure the battery

power is more than 50%，and do not interrupt a factory data reset

procedure.

1. Backup any important data that is saved on the internal memory of your device to

a memory card or other non-internal memory. If you have any encrypted files

stored on an SD card, you should also remove the encryption to ensure you can

still access them after the reset.

2. Find and tap Settings > Backup&reset > Factory data reset.

3. Tap Factory data reset > Reset phone.

4. If required, draw your screen unlock pattern or enter your screen unlock password or

PIN to continue.

5. To confirm, tap Erase everything.

Your device does not revert to an earlier software version of Android when you

perform a factory data reset.

2 、I cannot power on my device

If your device doesn't respond when you try to turn it on, try these actions one after the other.

Verify after each action whether the problem was solved before trying the next one.

Allow your device enough time to start. Press and hold down the power key until the device vibrates and

then release it. It may take up to 5 ~ 10 seconds before the device vibrates.

Make sure that your device is charged. If the battery is drained, it may take up to 30 minutes for your

device to respond to the charging. During this time, the screen remains dark, not showing the charging

icon. Also note that it can take up to 3 hours for a drained battery to charge fully.

If you have trouble charging your device, start by making sure that you are using an original Sony charger

and a USB Type-C cable specifically intended for charging your device. Try to charge the device with a

different USB cable connected to the USB port of a computer. If the device starts to charge, this may be a

sign that the charger is not working properly.

If there is a memory card in your device, remove it and restart the device. If removing the memory card

solves the issue, your SD card may be damaged. In this case you need to get a replacement SD card for

your device.

You can force your device to restart or shut down in situations where it stops responding or won't restart

normally. No settings or personal data get deleted during a forced restart.

To force the device to restart or shut down

oPress and hold down the power key for 8 seconds to shut down.

oPress and hold down the power key for 10 seconds to auto restart.

To turn on the device

oPress and hold down the power key until the device vibrates.

oWait a moment for the device to start.

3、The device doesn't seem to charge

If the battery is drained, it may take up to 30 minutes for your device to respond to the charging.

During this time, the screen may remain completely dark, not showing the charging icon. Also

note that it can take up to 3 hours for a completely drained battery to charge fully.

Try these steps to find out if the problem relates to the charger:

oMake sure that you use an original Sony USB Type-C charger specifically intended for

charging your device.

oUse an original Sony charger plugged into a wall socket to charge your device. Your

device charges much more slowly when you charge it using a computer and the USB

cable.

oDisconnect the USB cable from your device and then plug the cable into the USB port

on the device again. Make sure that the charger cable is properly attached to the USB

port on your device, with no obstruction such as a protective case. Check that the

charger is properly plugged into a wall socket with an active power source.

oMake sure that the charger port is free from lint, dust and moisture. A blocked port can

prevent the USB connector from fitting properly, and therefore prevent charging. Ensure

that the USB port is completely dry, and gently remove any lint or dust using, for

example, a wooden or plastic toothpick or a toothbrush.

oTry to charge the device by connecting another USB cable to the USB port of a

computer. If the device starts to charge, this may be a sign that the charger is not

working properly. Replace the charger with an original Sony charger specifically

intended for your device.

oTurn off your device and then turn it back on. By doing this you turn off all running

applications and free up memory, which sometimes automatically solves the issue.

oYou can force your device to restart or shut down in situations where it stops

responding or won't restart normally. No settings or personal data get deleted during a

forced restart.

To force the device to restart or shut down

oPress and hold down the power key for 8 seconds to shut down.

oPress and hold down the power key for 10 seconds to auto restart.

To turn on the device

oPress and hold down the power key until the device vibrates.

oWait a moment for the device to start.

If a forced restart procedure doesn't succeed, you should try the 2-minute restart procedure.

To force a 2-minute restart

1. Press and hold down both the volume up key and the power key for 120 seconds,

ignoring any vibrations.

2. Release the keys. The device turns off automatically.

3. Charge the device until a charging icon appears on the screen.

4. Turn on your device.

Update your device to ensure that you have optimal performance and the latest enhancements.

Perform a factory data reset. This is sometimes the best solution if your device stops

functioning properly, but note that it will delete all personal content saved on the internal

memory of your device. Make sure to back up data that you want to keep.

To back up your data using a computer

1. Connect your device to the computer using a USB Type-

2. Make sure that the USB connection mode on your device is set to Transfer files.

3. Transfer/Save your important data in PC.

4. Advisable to Sync your data in google account.

To perform a factory data reset

To avoid permanent damage to your device, do not interrupt a factory data reset

procedure.

1. Back up any important data that is saved on the internal memory of your device to a

memory card or other non-internal memory. If you have any encrypted files stored on an

SD card, you should also remove the encryption to ensure you can still access them

after the reset.

2. Find and tap Settings > System > Backup & reset.

3. Tap Factory data reset > Reset phone.

4. If required, draw your screen unlock pattern or enter your screen unlock password or

PIN to continue.

5. To confirm, tap Erase everything.

Your device does not revert to an earlier software version of Android when you perform

a factory data reset.

4、The device gets hot

If you use your device to talk, transmit data, or play games or music for an extended time,

the device may get hot. This is normal because in these conditions the device uses more

power than usual and therefore generates more heat.

Update your device to ensure that you have optimal performance and the latest

enhancements

If you still have questions or concerns, you can contact us.

5、My battery runs out quickly

Disable all data connections over mobile networks to save power when you're not using the

internet. Doing so does not prevent your device from transmitting data over other wireless

networks.

To turn data traffic on or off

1. Find and tap Settings > Data usage>Mobile data.

2. Tap the Mobile data traffic slider to turn data traffic on or off.

Wi-Fi and Bluetooth

connections.

Turn off GPS, Bluetooth® and Wi-Fi connections when you don't need these features.

Increase the synchronisation interval for your email, calendar and contacts.

Close and exit applications that you are not using.

Lower the screen brightness level.

To adjust the screen brightness manually regardless of lighting

condition

1. Find and tap Settings > Display and tap the Adaptive brightness slider to disable this

function, if it is not already disabled.

2. Tap Brightness level.

3. Drag the slider to adjust the brightness.

If your device is connected to an external screen, turn off the screen on your device.

Turn off your device or activate Airplane mode if you are in an area with no network

coverage. Otherwise, your device repeatedly scans for available networks, and this

consumes power.

Switch from 4G mobile network to 3G(WCDMA) while traveling or in remote area.

Use an original headset from Sony to listen to music. A headset consumes less battery

power than the device's loudspeakers.

Disable any live wallpaper.

Update your device to ensure that you have optimal performance and the latest

enhancements.

Perform a factory data reset. This is sometimes the best solution if your device stops

functioning properly, but note that it will delete all personal content saved on the internal

memory of your device. Make sure to back up data that you want to keep.

To back up your data using a computer

1. Connect your device to the computer using a USB Type-

2. Make sure that the USB connection mode on your device is set to Transfer files.

3. Transfer/Save your important data in PC.

4. Advisable to Sync your data in google account.

To perform a factory data reset

To avoid permanent damage to your device, do not interrupt a factory data reset

procedure.

1. Back up any important data that is saved on the internal memory of your device to a

memory card or other non-internal memory. If you have any encrypted files stored on an

SD card, you should also remove the encryption to ensure you can still access them

after the reset.

2. Find and tap Settings > System > Backup & reset.

3. Tap Factory data reset > Reset phone.

4. If required, draw your screen unlock pattern or enter your screen unlock password or

PIN to continue.

5. To confirm, tap Erase everything.

Your device does not revert to an earlier software version of Android when you

perform a factory data reset.

6、My device freezes or applications suddenly shut down

Downloaded applications can cause your device to behave unexpectedly or affect its

performance. Use safe mode to check if any downloaded applications are causing the problem.

In safe mode, your device only starts with software and applications that were already installed



that one or more of your post-purchase downloaded applications are affecting the device

negatively. You can exit safe mode and restart the device to uninstall the application or

applications that you suspect are causing the problem. If the problem is recent and you're not

sure which application is causing the problem, you can start by uninstalling the most recently

downloaded application.

To enable Safe mode

1. Turn off your device.

2. Press and hold down the power key .

3. When the  logotype appears, release the power key, then press and hold the

volume down key until Safe mode appears on the screen.

To exit Safe mode, restart the device.

To uninstall an application from the Application screen

Touch and hold any area on the Application screen until the device vibrates. All applications

that can be uninstalled are then indicated by . .

Select the application that you want to uninstall, then tap OK.

Some apps indicated by can only be disabled and not uninstalled. Disabling an app deletes all data, but

the app can be enabled again from Settings > Apps.

Update your device to ensure that you have optimal performance and the latest

enhancements

Perform a factory data reset. This is sometimes the best solution if your device stops

functioning properly, but note that it will delete all personal content saved on the internal

memory of your device. Make sure to back up data that you want to keep.

To back up your data using a computer

1. Connect your device to the computer using a USB Type-

2. Make sure that the USB connection mode on your device is set to Transfer files.

3. Transfer/Save your important data in PC.

4. Advisable to Sync your data in google account.

To perform a factory data reset

To avoid permanent damage to your device, do not interrupt a factory data reset

procedure.

1. Back up any important data that is saved on the internal memory of your device to a

memory card or other non-internal memory. If you have any encrypted files stored on an

SD card, you should also remove the encryption to ensure you can still access them

after the reset.

2. Find and tap Settings > System > Backup & reset.

3. Tap Factory data reset > Reset phone.

4. If required, draw your screen unlock pattern or enter your screen unlock password or

PIN to continue.

5. To confirm, tap Erase everything.

Your device does not revert to an earlier software version of Android when you

perform a factory data reset.

If you still have questions or concerns, you can contact us.

7、The touchscreen isn’t working properly

There are a number of solutions that you can try if your touchscreen is over-sensitive, acts on its

own, is unresponsive or has poor sensitivity.



screen protectors:

oIf you have applied a screen protector on your device, make sure that it is properly fitted

and that there are no air bubbles, dust or moisture under the screen protector.

oRemove any protective case or cover from your device to verify it's not interfering with

the touchscreen.

oWipe the screen with a clean and dry cloth to make sure that your touchscreen is clean.

Make sure that your hands and fingers are clean and dry before using the touchscreen.

oIf the device gets too hot, the touch functionality may be affected. Let it cool off and then

try using the touchscreen again.

oTurn off your device and then turn it back on. By doing this you turn off all running

applications and free up memory, which sometimes automatically solves the issue.

oYou can force your device to restart or shut down in situations where it stops

responding or won't restart normally. No settings or personal data get deleted during a

forced restart.

oIf you are not wearing gloves, make sure Glove mode is turned off.

oIf the problem occurs when your device is charging, make sure that you are using an

original Sony charger and a USB cable specifically intended for charging your device.

Other chargers may have a negative impact on the functionality of the touchscreen.

oIf there is a memory card in your device, remove it and restart the device. If removing

the memory card solves the issue, your SD card may be damaged. In this case you

need to get a replacement SD card for your device.

oUse the Diagnostics application to carry out a quick test to check the touchscreen

functionality. Diagnostics can assess potential hardware or software issues on your

device.

oUpdate your device to ensure that you have optimal performance and the latest

enhancements.

oPerform a factory data reset. This is sometimes the best solution if your device stops

functioning properly, but note that it will delete all personal content saved on the internal

memory of your device. Make sure to back up data that you want to keep.

To back up your data using a computer

1. Connect your device to the computer using a USB Type-

2. Make sure that the USB connection mode on your device is set to Transfer files.

3. Transfer/Save your important data in PC.

4. Advisable to Sync your data in google account.

To perform a factory data reset

To avoid permanent damage to your device, do not interrupt a factory data reset

procedure.

1. Back up any important data that is saved on the internal memory of your device to a

memory card or other non-internal memory. If you have any encrypted files stored

on an SD card, you should also remove the encryption to ensure you can still access

them after the reset.

2. Find and tap Settings > System > Backup & reset.

3. Tap Factory data reset > Reset phone.

4. If required, draw your screen unlock pattern or enter your screen unlock password or

PIN to continue.

5. To confirm, tap Erase everything.

Your device does not revert to an earlier software version of Android when you

perform a factory data reset.

8、The sound during calls is bad

If you experience that the sound quality is bad during calls, try these actions one after the other.

Verify after trying each action whether the problem was solved before trying the next one.

Check the network signal strength in the status bar to make sure your device is connected to a

network. If the signal is weak or you have no signal, move to an open location that is free from

obstructions, or get close to a window.

If your device uses a cover or a case, remove it to see if the sound quality improves.

 and earspeaker, and check

that there is no water or dust blocking the microphone and earspeaker or the area around the

microphone and earspeaker.

Turn off your device and then turn it back on. By doing this you turn off all running applications

and free up memory, which sometimes automatically solves the issue.



phone you were calling when the problem arose. If possible, make a call with a different SIM

card, to mak

If the suggested solutions do not work, try the following actions:

Use safe mode to check if any downloaded applications are causing the problem. In safe

mode, your device only starts with software and applications that were already installed when



one or more of your post-purchase downloaded applications are affecting the device

negatively. You can exit safe mode and restart the device to uninstall the application or

applications that you suspect are causing the problem. If the problem is recent and you're not

sure which application is causing the problem, you can start by uninstalling the most recently

downloaded application.

To enable Safe mode

1. Turn off your device.

2. Press and hold down the power key .

3. When the  logotype appears, release the power key, then press and hold the

volume down key until Safe mode appears on the screen.

To exit Safe mode, restart the device.

To uninstall an application from the Application screen

Touch and hold any area on the Application screen until the device vibrates. All applications

that can be uninstalled are then indicated by . .

Select the application that you want to uninstall, then tap OK.

Some apps indicated by can only be disabled and not uninstalled. Disabling an app deletes all data, but

the app can be enabled again from Settings > Apps.

Update your device to ensure that you have optimal performance and the latest

enhancements.

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