Sony Xperia M5 Betriebsanleitung

Troubleshooting

Have you tried this?

There are a few things you should try first when you experience problems with your device:

Restart

Press and hold down the power key. In the menu that opens, tap Restart. The device

should restart automatically.

If the restart procedure described above does not work, detach the cover of the nano

SIM card and memory card slots. Then, using the tip of a pen or a similar object, press

the OFF button. Your device turns off immediately. Wait a few seconds and then restart

the device.

Update

Update your device to ensure that you have optimal performance and the latest

enhancements. Read more about how to update and find latest software version.

Reset

Reset your device to its original settings. Under Settings, tap Backup & reset > Factory

data reset > Reset phone > Erase everything. Don't forget to back up any important data

saved on the internal memory of your device.

If you enabled the security feature, Protection by my Xperia, on your device, you are

asked to input the Google™ account credentials you used to activate Protection by

my Xperia after you perform a factory data reset.

If you can’t access the Settings menu on your device, connect it to a computer and use

the Xperia™ Companion software to reset your device. Open Xperia™ Companion on

your computer and click Software repair. Follow the instructions that appear on the

screen. Don't forget to back up any important data saved on the internal memory of

your device. For more information and installation instructions, go to the Xperia™

Companion web page for Windows or Mac OS.

I cannot power on my device

If your Xperia™ device doesn't respond when you try to turn it on, try these actions one after

the other. Verify after each action whether the problem was solved before trying the next one.

Allow your device enough time to start. Press and hold down the power key until the

device vibrates and then release it. It may take up to 10 seconds before the device

vibrates.

Make sure that your Xperia™ device is charged. If the battery is drained, it may take up

to 30 minutes for your device to respond to the charging. During this time, the screen

remains dark, not showing the charging icon. Also note that it can take up to 4 hours for

a drained battery to charge fully.

If you have trouble charging your Xperia™ device, start by making sure that you are

using an original Sony charger and a USB cable specifically intended for charging your

device. Try to charge the device with a different USB cable connected to the USB port of

a computer. If the device starts to charge, this may be a sign that the charger is not

working properly.

If there is a memory card in your device, remove it and restart the device. If removing

the memory card solves the issue, your SD card may be damaged. In this case you need

to get a replacement SD card for your Xperia™ device.

You can force your device to restart or shut down in situations where it stops

responding or won't restart normally. No settings or personal data get deleted during a

forced restart.

To force the device to shut down

1. Detach the cover of the SIM card and memory card slots.

2. Using the tip of a pen or a similar object, press the OFF button.

Do not use overly sharp objects that could damage the OFF button.

To turn on the device

3. Press and hold down the power key until the device vibrates.

4. Wait a while for the device to start.

Use the Xperia™ Companion computer application to perform a software repair to reset

your device. Note that all data is deleted from the internal storage of your device when

you perform a software repair. Content that you have saved on an external SD card,

such as photos, videos and music, is not deleted.

To back up your data using a computer

1. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your

PC or Mac®.

2. Connect your device to the computer using a USB cable.

3. Computer: Open the Xperia™ Companion software. After a few moments, the

computer detects your device.

4. Select Backup on the main screen.

5. Follow the on-screen instructions to back up data from your device.

To repair the device software using Xperia™ Companion

Before performing a software repair, make sure you know your Google™

credentials. Depending on your security settings, you may need to enter them in

order to start up the device after a software repair.

6. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your

PC or Mac®.

7. Open the Xperia™ Companion software on the computer and select Software

repair on the screen.

8. Follow the on-screen instructions to reinstall the software and complete the

repair.

The device doesn't seem to charge

Xperia™ M5 support overview

If the battery is drained, it may take up to 30 minutes for your device to respond to the

charging. During this time, the screen may remain completely dark, not showing the charging

icon. Also note that it can take up to 4 hours for a completely drained battery to charge fully.

Try these steps to find out if the problem relates to the charger:

oMake sure that you use an original Sony charger specifically intended for

charging your device.

oUse a regular Sony charger plugged into a wall socket to charge your Xperia™

device. Your Xperia™ device charges much more slowly when you charge it using

a computer and the USB cable.

oDisconnect the USB cable from your Xperia™ device and then plug the cable into

the micro USB port on the device again. Make sure that the charger cable is

properly attached to the Micro USB port on your device, with no obstruction

such as a protective case. Check that the charger is properly plugged into a wall

socket with an active power source.

oMake sure that the charger port is free from lint, dust and moisture. A blocked

port can prevent the USB connector from fitting properly, and therefore prevent

charging. Ensure that the USB port is completely dry, and gently remove any lint

or dust using, for example, a wooden or plastic toothpick or a toothbrush.

oTry to charge the Xperia™ device by connecting another USB cable to the USB

port of a computer. If the device starts to charge, this may be a sign that the

charger is not working properly. Replace the charger with an original Sony

charger specifically intended for your device.

Turn off your device and then turn it back on. By doing this you turn off all running

applications and free up memory, which sometimes automatically solves the issue.

You can force your device to restart or shut down in situations where it stops

responding or won't restart normally. No settings or personal data get deleted during a

forced restart.

To force the device to shut down

1. Detach the cover of the SIM card and memory card slots.

2. Using the tip of a pen or a similar object, press the OFF button.

Do not use overly sharp objects that could damage the OFF button.

To turn on the device

3. Press and hold down the power key until the device vibrates.

4. Wait a while for the device to start.

Update your device to ensure that you have optimal performance and the latest

enhancements.

Read more about how to update and find latest software version.

Use the Xperia™ Companion computer application to perform a software repair to reset

your device. Note that all data is deleted from the internal storage of your device when

you perform a software repair. Content that you have saved on an external SD card,

such as photos, videos and music, is not deleted.

To back up your data using a computer

0. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your

PC or Mac®.

1. Connect your device to the computer using a USB cable.

2. Computer: Open the Xperia™ Companion software. After a few moments, the

computer detects your device.

3. Select Backup on the main screen.

4. Follow the on-screen instructions to back up data from your device.

To repair the device software using Xperia™ Companion

Before performing a software repair, make sure you know your Google™

credentials. Depending on your security settings, you may need to enter them in

order to start up the device after a software repair.

5. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your

PC or Mac®.

6. Open the Xperia™ Companion software on the computer and select Software

repair on the screen.

7. Follow the on-screen instructions to reinstall the software and complete the

repair.

The device gets hot

Xperia™ M5 support overview

If you use your device to talk, transmit data, or play games or music for an extended

time, the device may get hot. This is normal because in these conditions the device uses

more power than usual and therefore generates more heat.

Update your device to ensure that you have optimal performance and the latest

enhancements. Read more about how to update and find latest software version.

If you still have questions or concerns, you can contact us.

My battery runs out quickly

Xperia™ M5 support overview

Disable all data connections over mobile networks to save power when you're not using

the Internet. Doing so does not prevent your device from transmitting data over other

wireless networks.

To turn data traffic on or off

1. From your Home screen, tap .

2. Find and tap Settings > Data usage.

3. Drag the slider beside Mobile data to turn data traffic on or off.

When data traffic is turned off, your device can still establish Wi-Fi®, NFC and

Bluetooth® connections.

Turn off GPS, Bluetooth® and Wi-Fi® connections when you don't need these features.

Increase the synchronisation interval for your email, calendar and contacts.

To change the inbox check frequency

1. From your Home screen, tap .

2. Find and tap Email.

3. Tap , then tap Settings.

4. Select the account for which you want to change the inbox check frequency.

5. Tap Check frequency > Check frequency and select an option.

Keep track of your battery consumption and see which applications are using the most

power.

To keep track of your battery consumption

1. From your Home screen, tap .

2. Find and tap Settings > Battery to view the estimated remaining battery

percentage and battery time.

3. Tap SHOW BATTERY USAGE to view a list of applications and features that have

consumed battery power since the last charging cycle.

4. If needed, uninstall or restrict the usage of battery-draining applications or

features.

To view how much battery power applications use

5. From your Home screen, tap .

6. Find and tap Settings > Apps.

7. Select an application and review its battery consumption under Battery usage.

Close and exit applications that you are not using.

Lower the screen brightness level.

To adjust the screen brightness

1. From your Home screen, tap .

2. Find and tap Settings > Display > Brightness level.

3. Drag the slider to adjust the brightness.

Turn off your device or activate Airplane mode if you are in an area with no network

coverage. Otherwise, your device repeatedly scans for available networks, and this

consumes power.

To turn on Airplane mode

1. From your Home screen, tap .

2. Find and tap Settings.

3. Drag the slider beside Airplane mode to the right.

Use an original headset from Sony to listen to music. A headset consumes less battery

power than the device's loudspeakers.

Disable any live wallpaper.

Update your device to ensure that you have optimal performance and the latest

enhancements. Read more about how to update and find latest software version.

Perform a factory data reset. This is sometimes the best solution if your device stops

functioning properly, but note that it will delete all personal content saved on the

internal memory of your device. Make sure to back up data that you want to keep.

To back up your data using a computer

1. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your

PC or Mac®.

2. Connect your device to the computer using a USB cable.

3. Computer: Open the Xperia™ Companion software. After a few moments, the

computer detects your device.

4. Select Backup on the main screen.

5. Follow the on-screen instructions to back up data from your device.

To perform a factory data reset

6. Make a backup of any important data stored on the internal memory to avoid

permanent loss during the reset process.

7. From your Home screen, tap .

8. Find and tap Settings > Backup & reset > Factory data reset.

9. Tap Reset phone.

10. If required, draw your screen unlock pattern or enter your screen unlock

password or PIN to continue.

11. To confirm, tap Erase everything.

To avoid permanent damage to your device, do not restart your device while a reset

procedure is underway.

Your device does not revert to an earlier software version of Android™ when

you perform a factory data reset.

My device freezes or applications suddenly shut down

Xperia™ M5 support overview

Downloaded applications can cause your device to behave unexpectedly or affect its

performance. Use safe mode to check if any downloaded applications are causing the

problem. In safe mode, your device only starts with software and applications that were

already installed when you purchased your device. If the device’s performance improves

in safe mode, it’s likely that one or more of your post-purchase downloaded applications

are affecting the device negatively. You can exit safe mode and restart the device to

uninstall the application or applications that you suspect are causing the problem. If the

problem is recent and you're not sure which application is causing the problem, you can

start by uninstalling the most recently downloaded application.

To enable safe mode

1. Turn off your device.

2. Press and hold down the power key until the device vibrates.

3. When the Sony and Xperia™ logotypes appear, press and hold the Volume down

key until Safe mode appears on the screen.

To exit safe mode, restart the device.

To uninstall an application from the Application screen

4. Touch and hold any area on the Application screen until the device vibrates. All

applications that can be uninstalled are then indicated by .

5. Select the application that you want to uninstall, then tap UNINSTALL.

Some apps indicated by can only be disabled and not uninstalled. Disabling

an app deletes all data, but the app can be enabled again from Settings > Apps.

Update your device to ensure that you have optimal performance and the latest

enhancements. Read more about how to update and find latest software version.

Perform a factory data reset. This is sometimes the best solution if your device stops

functioning properly, but note that it will delete all personal content saved on the

internal memory of your device. Make sure to back up data that you want to keep.

To back up your data using a computer

1. Make sure that Xperia™ Companion for Windows or Mac OS is installed on your

PC or Mac®.

2. Connect your device to the computer using a USB cable.

3. Computer: Open the Xperia™ Companion software. After a few moments, the

computer detects your device.

4. Select Backup on the main screen.

5. Follow the on-screen instructions to back up data from your device.

To perform a factory data reset

6. Make a backup of any important data stored on the internal memory to avoid

permanent loss during the reset process.

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