Soundcraft ViSi Remote User Guide V1.1.2 Page 10
Trouble-Shooting
ViSi Remote is engineered to be as reliable and stable as possible given the limitations imposed when operating in an
unlicensed wireless environment. In the unlikely event that ViSi Remote is not acting as expected carefully check the
following:
•
Is your console and iPad software correct for ViSi?
Check the Software Download section for your console
and ensure you have the latest version, also check the ViSi Remote page and ensure you are running the latest
version of ViSi Remote on your iPad.
•
Are you connected to the WiFi of the router used by the consoles?
If an iPad ‘knows’ more than 1 network
and your ViSi network is lost or drops out the iPad will automatically switch to another known network, this is a
function of the iPad OS. The network your iPad is currently using is shown in the ViSi Remote devices menu.
•
A
re the IP addresses set correctly?
Ensure if setting manual IP addresses the range is valid and no two devices
on the network have the same address. This is required for all devices sharing the network used by ViSi Remote
including any iPad devices and any non-HiQnet equipment. If using DHCP, double check that all devices on the
network are set for DHCP as the method to resolve the IP address and that your router is set as a DHCP server.
NOTE
: It is recommended to restart the console following a change to the IP address to ensure this is picked-up
by all devices.
•
Are the HiQnet addresses set correctly?
Ensure all HiQnet devices on the network have their own unique
HiQnet address this includes all iPad devices running ViSi Remote and all consoles on the network.
NOTE
: It is recommended to restart the console following a change to the HiQnet address to ensure this is
picked-up by all devices.
•
Is HiQnet On/Enabled on the console?
Certain events and actions will result in the HiQnet setting defaulting
to Off/Disabled. HiQnet must be On/Enabled on all devices you wish to control with ViSi Remote.
•
Have you rebooted since changing HiQnet, IP Address or Subnet Mask on SiCompact?
Some of these
settings cannot be changed ‘live’ and require the console to be re-booted before new settings are shown and/or
take effect (this is not necessary on Vi).
•
ViSi remote goes off-line regularly, what can I do?
It needs specialist equipment to analyze the RF
environment in which you are working but ensuring the wireless router is centrally located, enabling security on
the router, switching to another channel or operating in another band (such as 5.0GHz if your iPad and router
support this) can all help avoid some of the inevitable wireless traffic. Soundcraft recommends enabling security
on your Wi-Fi router to prevent unwanted connections by mobile devices which could interfere with the
operation of the network.
•
I have no audio from the Vi2, 4 or 6 but it was working yesterday?
A DHCP router connected to a Vi2 Vi4
or Vi6 system will force the IP address on the control surface to local rack link outside the allowed range of
192.168.1.nnn. This may not be obvious immediately if the router is connected whilst the console is running, but
the next time the console is restarted the result will be no connection to the Local Rack, and therefore no audio.
To avoid this use a manual IP address avoiding the 192.168.1.nnn range, or set the DHCP server in the router to
ensure it does not use addresses in this range. (Log into the router admin using a wired connection to change the
address range from the factory defaults; see the user guide for your router).
•
I get an error message ‘Getsockopt failed: Socket Error: Unknown’ on a Vi console when I start the console
up with the router attached
: This indicates that the IP address range of the router is conflicting with the
address of the DSP Core as described above, and must be changed. See previous item.
•
Is the router connected correctly?
Check the router is connected to the correct socket; most wireless routers
have 4 ports for attaching ‘client’ devices like the Si Compact or a PC and one port for the router to connect to
the internet – you should be connected to a ‘client’ port.
•
It’s not controlling the correct faders on SiCompact, why?
The order of faders on ViSi Remote copies the
standard fader configuration on the console, if you change the fader assignments on the console this will not be
reflected on ViSi Remote.
•
I can only control input faders on the Vi console, busses do not respond:
You have an old version of the
ViSi app (either V1.0.9 or 1.0.12) that was only compatible with SiCompact. You need to upgrade ViSi to
V1.1.2 or later by visiting the App Store.
