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Warranty Claim Information/How Do You Get Service?
For all warranty, customer service, and product return authorizations and inquiries,
please contact Southwire’s Tools & Assembled Products at:
Southwire Tools & Assembled Products
840 Old Bremen Road
Carrollton, GA, 30117
Phone Number: 1.855.SW.Tools
Repair Your Product When it is Out of Warranty
Southwire is happy to provide information about where a purchaser can send a product for
repair at consumers’ own expense, please contact 1.855.SW.tools or visit
www.southwiretools.com/tools/home.do for more information about servicing for Southwire
Products.
WARRANTY ON
SOUTHWIRE CONTRACTOR EQUIPMENT
What Does This Warranty Cover?
Five-Year Limited Warranty on Contractor Equipment
Under Southwire’s Contractor Equipment 5-Year Limited Warranty, Southwire Company, LLC
warrants that all Southwire Contractor Equipment will be free from manufacturer defects for a
period of five (5) years from the date of the original end user’s purchase. However, electrical
components and consumable parts such as ropes, blades, dies, draw studs, grips, are
excluded from this 5-Year Limited Warranty and are subject to the One -Year warranty terms.
Under this 5-Year Limited Warranty, the following are also excluded and Southwire
Company, LLC will have no liability for any of the following: normal wear and tear resulting
from product use and damage arising out of misuse, abuse, modification, and improper
product maintenance. This warranty also does not cover Southwire Contractor Equipment
products that have been modified by any party other than Southwire Company, LLC or its
authorized third party designee. This 5-Year Limited Warranty is not transferrable to or
enforceable by any person other than the product’s original end user.
One-Year Limited Warranty on Electrical Components and Consumable
Parts (with 5-Year warranty)
Under Southwire’s 1-Year Limited Warranty, Southwire Company, LLC warrants that all
electrical components and consumable parts such as ropes, blades, dies, draw studs, grips
will be free from manufacturer defects for a period of one-year from the date of the original
end user’s purchase. Under this 1-Year Limited Warranty, Southwire Company, LLC will have
no liability for any of the following: normal wear and tear resulting from product use and
damage arising out of misuse, abuse, modification, and improper product maintenance. This
warranty also does not cover Southwire electrical components and consumable parts that
have been modified by any party other than Southwire Company, LLC or its authorized third
party designee. This 1-Year Limited Warranty is not transferrable to or enforceable by any
person other than the product’s original end user.
Exclusion of Incidental, Consequential, Indirect, Special and Punitive Damages
SOUTHWIRE MAKES NO WARRANTY THAT SOUTHWIRE CONTRACTOR EQUIPMENT
PRODUCTS WILL BE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE.
SOUTHWIRE MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, OTHER THAN
THE RELEVANT WARRANTY SPECIFICALLY SET FORTH IN THIS WARRANTY SECTION.
SOUTHWIRE WILL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT,
SPECIAL, OR PUNITIVE DAMAGES FOR ANY BREACH OF THIS LIMITED LIFETIME
WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
1. All warranty claims must be approved by Southwire’s Tools & Assembled Products
Warranty Department prior to return of product. If Southwire determines that a product is
defective, Southwire will, at its option, repair or replace defective products or defective
product components, free of charge.
2. Upon approval, Southwire will issue a Product Return Authorization Form which will include
instructions on how and where to return the product. The product serial number and the
original date of delivery must be set forth on the Product Return Authorization Form.
3. Southwire will cover standard freight charges (Ground Courier Rate) incurred in connection
with products that Southwire ultimately determines to be defective.
4. All defective components and defective products that Southwire replaces under these
Warranties will become Southwire’s property and will be retained by Southwire.
