7
COMMON PROBLEMS
11
SAFETY INSTRUCTIONS
The manufacturer of the door system is responsible for carrying out a risk assessment and installing the sensor and the door system in
compliance with applicable national and international regulations and standards on door safety.
Only trained and qualified personnel may install and setup the sensor.
Only authorised personnel may carry out modifications or repairs to the product. Otherwise the warranty is inhibited.
43126 Roncopascolo (Parma)
Via Pescatori Francesco, 5/a
Devices with this symbol must be treated separately during disposal. This must be done in accordance
with the laws of the respective countries for environmentally sound disposal, processing and recycling of
electrical and electronic equipment.
Tel. (0039) 0521 63 11 01; Fax (0039) 0521 63 11 02
info@startec-automazioni.it
www.startec-automazioni.it
STARTEC hereby declares that the CAPTURE is in conformity with the basic requirements and the other
relevant provisions of the directives 2014/53/UE and 2011/65/UE.
The sensor power is off. The door remains
closed.
The LED is OFF.
Check the wiring and the power supply.
Improper output configuration
on the sensor.
The door does not react
as expected.
Check the output configuration setting on each
sensor connected to the door operator.
The sensor is disturbed by the
door motion or vibrations caused
by the door motion.
The door opens and
closes constantly.
1. Make sure the sensor is fixed properly.
2. Increase the tilt/inclination angle.
3. Reduce the field size.
The sensor detects raindrops or
vibrations.
The door opens for no
apparent reason.
1. Decrease sensibility.
2. Enable vibrations suppression.
Improper output configuration
(NO/NC) .
The door stays open. Change the output configuration.
Wrong mounting height set.The door does not
distinguish correctly
between people and
vehicles.
Change the mounting height value.
The installation type was not se-
lected correctly.
Cross traffic doesn't
work on a corner
installation.
Connect to the radar via the smartphone app and
check the calibration tab. On this page you should
select the installation type (central, corner left,
corner right).
The default configuration has
been changed.
The door opens during
raining or snowing.
Three settings can solve the problem:
1. Set direction detection to "approaching";
2. Disable the first meter of the detection field;
3. Reduce the sensitivity treshold.