Sun Microsystems Sun Fire X4140 Einrichtungshandbuch

Sun Microsystems, Inc.

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Sun Fire™ X4140, X4240, and X4440

Servers Diagnostics Guide

Part No. 820-3067-11

August 2008, Revision A

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Sun, Sun Microsystems, the Sun logo, Java, Solaris, Sun Fire 4140, Sun Fire 4240 and Sun Fire 4440 are trademarks or registered trademarks of

Sun Microsystems, Inc. in the U.S. and other countries.

AMD Opteron and Opteron are trademarks of Advanced Micro Devices, Inc.. Intel is a registered trademark of Intel Corporation.

This product is covered and controlled by U.S. Export Control laws and may be subject to the export or import laws in other countries. Nuclear,

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reexport to countries subject to U.S. embargo or to entities identiﬁed on U.S. export exclusion lists, including, but not limited to, the denied

persons and specially designated nationals lists is strictly prohibited.

Use of any spare or replacement CPUs is limited to repair or one-for-one replacement of CPUs in products exported in compliance with U.S.

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iii

Contents

Preface vii

1. Initial Inspection of the Server 1

Service Troubleshooting Flowchart 1

Gathering Service Information 2

System Inspection 3

Troubleshooting Power Problems 3

Externally Inspecting the Server 3

Internally Inspecting the Server 4

2. Using SunVTS Diagnostic Software 7

Running SunVTS Diagnostic Tests 7

SunVTS Documentation 8

Diagnosing Server Problems With the Bootable Diagnostics CD 8

Requirements 8

Using the Bootable Diagnostics CD 9

3. Troubleshooting DIMM Problems 11

DIMM Population Rules 11

DIMM Replacement Policy 12

How DIMM Errors Are Handled by the System 12

iv Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008

Uncorrectable DIMM Errors 12

Correctable DIMM Errors 14

BIOS DIMM Error Messages 15

DIMM Fault LEDs 15

Isolating and Correcting DIMM ECC Errors 18

A. Event Logs and POST Codes 21

Viewing Event Logs 21

Power-On Self-Test (POST) 25

How BIOS POST Memory Testing Works 25

Redirecting Console Output 26

Changing POST Options 28

POST Codes 31

POST Code Checkpoints 33

B. Status Indicator LEDs 37

External Status Indicator LEDs 37

Front Panel LEDs 38

Back Panel LEDs 38

Hard Drive LEDs 39

Internal Status Indicator LEDs 39

C. Using the ILOM Service Processor GUI to View System Information 43

Making a Serial Connection to the SP 44

Viewing ILOM SP Event Logs 45

Interpreting Event Log Time Stamps 47

Viewing Replaceable Component Information 48

Viewing Sensors 50

D. Error Handling 53

Contents v

Handling of Uncorrectable Errors 53

Handling of Correctable Errors 56

Handling of Parity Errors (PERR) 59

Handling of System Errors (SERR) 61

Handling Mismatching Processors 63

Hardware Error Handling Summary 64

Index 69

vi Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008

vii

Preface

The Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide contains information

and procedures for using available tools to diagnose problems with the servers.

Before You Read This Document

It is important that you review the safety guidelines in the Sun Fire X4140, X4240,

and X4440 Safety and Compliance Guide.

viii Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008

Related Documentation

The document set for the Sun Fire X4140, X4240, and X4440 Servers is described in

the Where To Find Sun Fire X4140, X4240, and X4440 Servers Documentation sheet that

is packed with your system. You can also find the documentation at

http://docs.sun.com.

Translated versions of some of these documents are available at

http://docs.sun.com. Select a language from the drop-down list and navigate to

the Sun Fire X4140, X4240, and X4440 Servers document collection using the Product

category link. Available translations for the Sun Fire X4140, X4240, and X4440

Servers include Simplified Chinese, Traditional Chinese, French, Japanese, and

Korean.

English documentation is revised more frequently and might be more up-to-date

than the translated documentation. For all Sun documentation, go to the following

URL:

http://docs.sun.com

Preface ix

Typographic ConventionsThird-Party

Web Sites

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Meaning Examples

AaBbCc123 The names of commands, files,

and directories; onscreen

computer output

Edit your.login file.

Use ls -a to list all files.

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with onscreen computer output

%su

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Replace command-line variables

with real names or values.

Read Chapter 6 in the User’s Guide.

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xSun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008

Sun Welcomes Your Comments

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Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide, part number 820-3067-11

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