Sun Microsystems Sun Fire X4140 Einrichtungshandbuch
Sun Microsystems, Inc.
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Sun Fire™ X4140, X4240, and X4440
Servers Diagnostics Guide
Part No. 820-3067-11
August 2008, Revision A
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Copyright © 2008 Sun Microsystems, Inc., 4150 Network Circle, Santa Clara, California 95054, U.S.A. All rights reserved.
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THIS PRODUCT CONTAINS CONFIDENTIAL INFORMATION AND TRADE SECRETS OF SUN MICROSYSTEMS, INC. USE,
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Sun, Sun Microsystems, the Sun logo, Java, Solaris, Sun Fire 4140, Sun Fire 4240 and Sun Fire 4440 are trademarks or registered trademarks of
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AMD Opteron and Opteron are trademarks of Advanced Micro Devices, Inc.. Intel is a registered trademark of Intel Corporation.
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Ce produit est soumis à la législation américaine sur le contrôle des exportations et peut être soumis à la règlementation en vigueur dans
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iii
Contents
Preface vii
1. Initial Inspection of the Server 1
Service Troubleshooting Flowchart 1
Gathering Service Information 2
System Inspection 3
Troubleshooting Power Problems 3
Externally Inspecting the Server 3
Internally Inspecting the Server 4
2. Using SunVTS Diagnostic Software 7
Running SunVTS Diagnostic Tests 7
SunVTS Documentation 8
Diagnosing Server Problems With the Bootable Diagnostics CD 8
Requirements 8
Using the Bootable Diagnostics CD 9
3. Troubleshooting DIMM Problems 11
DIMM Population Rules 11
DIMM Replacement Policy 12
How DIMM Errors Are Handled by the System 12
iv Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008
Uncorrectable DIMM Errors 12
Correctable DIMM Errors 14
BIOS DIMM Error Messages 15
DIMM Fault LEDs 15
Isolating and Correcting DIMM ECC Errors 18
A. Event Logs and POST Codes 21
Viewing Event Logs 21
Power-On Self-Test (POST) 25
How BIOS POST Memory Testing Works 25
Redirecting Console Output 26
Changing POST Options 28
POST Codes 31
POST Code Checkpoints 33
B. Status Indicator LEDs 37
External Status Indicator LEDs 37
Front Panel LEDs 38
Back Panel LEDs 38
Hard Drive LEDs 39
Internal Status Indicator LEDs 39
C. Using the ILOM Service Processor GUI to View System Information 43
Making a Serial Connection to the SP 44
Viewing ILOM SP Event Logs 45
Interpreting Event Log Time Stamps 47
Viewing Replaceable Component Information 48
Viewing Sensors 50
D. Error Handling 53
Contents v
Handling of Uncorrectable Errors 53
Handling of Correctable Errors 56
Handling of Parity Errors (PERR) 59
Handling of System Errors (SERR) 61
Handling Mismatching Processors 63
Hardware Error Handling Summary 64
Index 69
vi Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008
vii
Preface
The Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide contains information
and procedures for using available tools to diagnose problems with the servers.
Before You Read This Document
It is important that you review the safety guidelines in the Sun Fire X4140, X4240,
and X4440 Safety and Compliance Guide.
viii Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008
Related Documentation
The document set for the Sun Fire X4140, X4240, and X4440 Servers is described in
the Where To Find Sun Fire X4140, X4240, and X4440 Servers Documentation sheet that
is packed with your system. You can also find the documentation at
http://docs.sun.com.
Translated versions of some of these documents are available at
http://docs.sun.com. Select a language from the drop-down list and navigate to
the Sun Fire X4140, X4240, and X4440 Servers document collection using the Product
category link. Available translations for the Sun Fire X4140, X4240, and X4440
Servers include Simplified Chinese, Traditional Chinese, French, Japanese, and
Korean.
English documentation is revised more frequently and might be more up-to-date
than the translated documentation. For all Sun documentation, go to the following
URL:
http://docs.sun.com
Preface ix
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xSun Fire X4140, X4240, and X4440 Servers Diagnostics Guide • August 2008
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Sun Fire X4140, X4240, and X4440 Servers Diagnostics Guide, part number 820-3067-11
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