Tachyon, Inc.’s warranty policy only covers products purchased directly from Tachyon Inc. or from our authorized resellers. If you purchased the product from our website
you will have been given a purchase number with your confirmation email. Please quote this number, along with your name and email address, in your dealings with us.
Customers outside of the United States who have purchased items from authorized resellers or from online resellers such as Amazon.com, and have problems that need to
be addressed, please contact Tachyon first to see if we can help you. We are more likely to be your quickest solution.
If our support staff cannot solve your problem by email, we will further advise you on how to proceed to remedy the problem.
This warranty does not cover items purchased from a third party that is not authorized by Tachyon. It is not transferable to online purchases from sites such as eBay or
Craigslist.
(a) Tachyon, Inc.’s return policy covers only defective products. All sales are final. Monetary refunds will not be issued for any reason.
(b) Tachyon Inc will only accept returns of defective product within six months of purchase, as stated in the warranty above.
(c) All products will be exchanged for new products, and not for monetary returns.
(d) Before products are exchanged or returned, customer must contact Tachyon, Inc. ,via email or phone. Tachyon, Inc. will help troubleshoot the problem to
avoid the unnecessary returns. If it is determined that the camera is defective, Tachyon, Inc. will authorize the return, in writing, via email. Tachyon, Inc. may
request sample video clips to be sent to support@tachyoninc.com in order to ascertain the problem/defect.
(e) In case of return, the customer will pay for one-way shipping to Tachyon, Inc. There is no need to use any express or overnight service. Tachyon, Inc. will
pay the shipping costs for the exchange product.
Tachyon, Inc. shall only be liable for:
(a) the replacement of a defective product with a new product.
Tachyon, Inc. shall NOT be liable for:
(a) injury to persons, or damage to property or consequential losses arising from the use of the product.
(b) a product that has been tampered with, altered, or been serviced by an unauthorized agent.
(c) damage due to the use of mounting accessories that were not included with the product or those not sold as optional accessories on our website.
(d) loss of video or still picture files for any reason.
In the event that goods are undelivered to recipient and are returned to Tachyon Inc by post, for any of, but not limited to, the following reasons:
a) the recipient entered his/her address on Tachyon’s order form incorrectly or incompletely,
b) the recipient refused the package,
c) the recipient did not pick up the package in a timely manner from his/her local post office, customs office, or any other location in which the package was
being held, the recipient will be responsible for covering the shipping costs needed to resend their goods to them.
The original shipping costs cannot be recovered by Tachyon Inc and will be considered payment for a service already rendered.
In the event that the recipient refuses to have the goods resent and the goods are still in like new condition, Tachyon Inc will not refund shipping costs and
will charge a 15% restocking fee.
Tachyon, Inc. shall NOT be liable for:
(a) injury to persons, or damage to property or consequential losses arising from the use of the product.
(b) a product that has been tampered with, altered, or been serviced by an unauthorized agent.
(c) damage due to the use of mounting accessories that were not included with the product or those not sold as optional accessories on our website.
(d) loss of video or still picture files for any reason.
In the event that goods are undelivered to recipient and are returned to Tachyon Inc by post, for any of, but not limited to, the following reasons:
a) the recipient entered his/her address on Tachyon’s order form incorrectly or incompletely,
b) the recipient refused the package,
c) the recipient did not pick up the package in a timely manner from his/her local post office, customs office, or any other location in which the package was
being held,
the recipient will be responsible for covering the shipping costs needed to resend their goods to them.
The original shipping costs cannot be recovered by Tachyon Inc and will be considered payment for a service already rendered.
In the event that the recipient refuses to have the goods resent and the goods are still in like new condition, Tachyon Inc will not refund shipping costs and will charge a
15% restocking fee.
