TANDBERG FieldView Service-Handbuch

FieldView

Administrator

Guide

TANDBERG FieldView™ delivers the

most innovative solution in mobile video

collaboration.

Featuring integrated wireless LAN, high

resolution video and audio and the ability to

collaborate via instant on-screen annotation—

it’s the next best thing to having your experts

on the scene.

Its ability to access small spaces enables

productivity in areas previously inaccessible by

video, allowing organizations to address and

resolve issues instantly.

Recording capabilities enable device and PC

users to archive material for a later date or

collaborate over previously recorded material.

D14098.02 June 2008

Software version 3.1

Contact information:

TANDBERG

Philip Pedersens vei 20, 1366 Lysaker, Norway

Telephone: +47 67 125 125

Fax: +47 67 125 234

Video: +47 67 126 126

E-mail: tandberg@tandberg.com

to TANDBERG. No part of this publication may be reproduced, stored in a retrieval system, or

transmitted, in any form, or by any means, electronically, mechanically, by photocopying, or

otherwise, without the prior written permission of TANDBERG. Nationally and internationally

recognized trademarks and trade names are the property of their respective holders and are hereby

acknowledged.

The TANDBERG FieldView Device and the software

contained in and used with the TANDBERG FieldView

Device is subject to the following notices:

Patents Notice: United States Patent # 7,221,386, together

with additional patents pending in Canada, the United States

and other countries, all of which are in the name of LibreStream

Technologies Inc.

TANDBERG is a registered trademark of Tandberg ASA. All other

trademarks are the property of their respective owners.

TANDBERG FieldView Administrator Guide

D14098.02 June 2008

Table of Contents

1.Introduction ...........................................1

AboutThisGuide ..........................................1

FieldViewArchitecture.......................................1

Overview of the TANDBERG FieldView Device. . . . . . . . . . . . . . . . . . . . . . . 2

Overview of the TANDBERG FieldView Application. . . . . . . . . . . . . . . . . . . . 3

OverviewoftheFMS........................................3

OverviewoftheFES........................................3

2.Installation............................................4

TANDBERG FieldView Device Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Power ..................................................4

Battery Speciﬁcations .......................................4

ExternalPowerAdaptor......................................5

TANDBERG FieldView Device Input/Output Interfaces. . . . . . . . . . . . . . . . . 5

Accessories ..............................................7

TANDBERG FieldView Application Installation. . . . . . . . . . . . . . . . . . . . . . . 7

First Steps Before Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Installing the TANDBERG FieldView Application Software. . . . . . . . . . . . . . .8

Coexistence with Security Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Removing the TANDBERG FieldView Application Software . . . . . . . . . . . . . .9

InfrastructureInstallation ....................................9

3. FieldView Network Architecture. . . . . . . . . . . . . . . . . . . . . . . . . . .10

Network Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

FieldView Network Protocols and Port Usage . . . . . . . . . . . . . . . . . . . . . . 10

Wireless Networking .......................................11

Overview...............................................11

Perspective—Is all this really necessary? . . . . . . . . . . . . . . . . . . . . . . . . . 11

The Importance of Proper Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . 12

Special Needs for Voice and Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Radio Frequency Channel Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Interference.............................................13

WirelessCoverage ........................................14

Effect of Topography on Coverage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

SignaltoNoiseRatio.......................................14

Other Factors Affecting Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Wireless Coverage of Large Areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Capacity ...............................................15

ImprovingPerformance.....................................15

SiteSurvey .............................................16

WirelessSecurity .........................................16

Wireless Troubleshooting ....................................16

Firewalls and Network Address Translation. . . . . . . . . . . . . . . . . . . . . . . . 16

4. TANDBERG FieldView Device .............................17

Conﬁguration ............................................17

Quick Setup for Basic Wireless Operation . . . . . . . . . . . . . . . . . . . . . . . . 17

TANDBERG FieldView Administrator Guide

D14098.02 June 2008

Preparation .............................................17

Conﬁguration ............................................17

Conﬁguration Options ......................................19

Accessing the Conﬁguration Window............................19

Accepting and Canceling Conﬁguration Changes....................20

General................................................20

General>Device Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

General>Power...........................................20

General>Media...........................................21

Display ................................................21

Display>General..........................................21

Display>Backlight.........................................22

Video..................................................22

Video>Color .............................................22

Video>Source............................................22

Audio..................................................23

Audio>General...........................................23

Audio>Volumes ..........................................23

Call Control .............................................24

CallControl>General.......................................24

CallControl>SIP..........................................24

CallControl>SIPSettings ...................................25

Network ...............................................25

Network>Wireless.........................................25

CF8385PN1 – Wireless Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

WirelessNetworkProperties..................................26

AdvancedWirelessSettings..................................27

CF8385PN1—IPInformation..................................27

Network>Radio...........................................28

Network>SNMP ..........................................28

Security................................................28

Security>Login...........................................28

Security>Certiﬁcates.......................................29

Security>Encryption.......................................30

Time ..................................................30

Time>Time/Date .........................................30

Time>Zone .............................................30

Information.............................................30

Information>Versions......................................30

Information>Copyright.....................................30

Maintenance.............................................31

Maintenance>Update ......................................31

Maintenance>Import.......................................31

Maintenance>Password.....................................32

Maintenance>CallHistory ...................................32

RecommendationsandTips..................................33

5. TANDBERG FieldView Application Conﬁguration ..............34

Preferences Conﬁguration ...................................34

iii

TANDBERG FieldView Administrator Guide

D14098.02 June 2008

Startup ................................................34

Connections Window .......................................35

Call Window .............................................35

Paths..................................................36

Sounds ................................................36

Devices................................................37

Security................................................37

File Locations ............................................38

6. Media Conﬁguration ....................................39

Built-in Media Conﬁgurations .................................39

About Media Conﬁguration...................................40

Understanding the Media Conﬁguration Parameters .................40

DeviceType.............................................40

BitRate................................................40

VideoSize..............................................41

FrameRate .............................................41

MPEG-4FrameTypes ......................................41

MPEG-4 Visual and Temporal Artifacts. . . . . . . . . . . . . . . . . . . . . . . . . . . 42

MPEG-4 Group Of Picture....................................42

Guidelines for Using Media Conﬁgurations ........................42

Exporting Media Conﬁguration Parameters........................43

7. User and Contact Management and Distribution . . . . . . . . . . . . . .44

UsersandContactsOverview.................................44

UserInformation .........................................44

ContactInformation .......................................45

Creating User and Contact Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Copying Registration File to TANDBERG FieldView Device . . . . . . . . . . . . . 46

8. Maintenance ..........................................47

SoftwareUpdates.........................................47

TANDBERG FieldView Device Software Updates . . . . . . . . . . . . . . . . . . . . 47

TANDBERG FieldView Application Updates . . . . . . . . . . . . . . . . . . . . . . . . 48

Batteries...............................................48

BatteryRemoval..........................................48

ImprovingBatteryLife......................................48

SDCards...............................................49

SDFormat..............................................49

PreventativeMaintenance ...................................49

GeneralRecommendations ..................................49

Viewﬁnder/Touch Screen ....................................50

Optics .................................................50

ErgonomicRecommendations ................................50

9.Troubleshooting .......................................51

Reset TANDBERG FieldView Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Soft reset...............................................51

HardReset..............................................51

PCLogFiles.............................................51

TANDBERG FieldView Administrator Guide

D14098.02 June 2008

Firewall and Anti-Spyware Blocking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Checkingwirelesssignal ....................................52

Wireless Bar graph on Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Network Status...........................................52

StreamStatus ...........................................53

WirelessInformation.......................................53

Recommended diagnostic tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

TANDBERG FieldView Device and TANDBERG FieldView Application

Troubleshooting ..........................................55

TANDBERG FieldView Device Troubleshooting. . . . . . . . . . . . . . . . . . . . . . 55

TANDBERG FieldView Application Troubleshooting. . . . . . . . . . . . . . . . . . . 65

Appendix A TANDBERG FieldView Device Technical Speciﬁcations . .67

SystemArchitecture.......................................67

PhysicalCharacteristics.....................................67

OpticalPerformance .......................................67

VideoStandard...........................................67

UserInterface&Features ...................................67

CollaborationFeatures......................................68

AudioFeatures...........................................68

AudioStandards..........................................68

Security................................................68

PCClientSoftware ........................................69

External Interfaces ........................................69

Communications..........................................69

Power .................................................69

OperatingEnvironment.....................................69

Appendix B Supported Equipment ...........................71

802.11 Wireless Infrastructure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Secure Digital (SD) Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

FirewallTraversal .........................................71

Appendix C SIP Conﬁguration Example .......................72

SIP Accounts ............................................72

Setup the TANDBERG FieldView Device . . . . . . . . . . . . . . . . . . . . . . . . . 72

Try to Register the TANDBERG FieldView Device. . . . . . . . . . . . . . . . . . . . 73

Setup the FieldView Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Try to Register the TANDBERG FieldView Application. . . . . . . . . . . . . . . . . 73

MakingaCall............................................73

Calling from TANDBERG FieldView Device to Application . . . . . . . . . . . . . . 73

Calling from TANDBERG FieldView Application to Device . . . . . . . . . . . . . . 74

Glossary ...............................................74

TANDBERG FieldView Administrator Guide

D14098.02 June 2008

Chapter 1

1. Introduction

The system provides mobile real-time video conferencing for locations that

are usually not accessible with standard video conferencing equipment. This

includes locations such as test labs, health care facilities, factory ﬂoors, service

departments, remote suppliers, inspection areas, customer facilities, and other

remote work team locations.

This manual describes the setup and conﬁguration of the Mobile Video

Collaboration System (FieldView). An Operator at a remote site uses the

TANDBERG FieldView Device to communicate with a FieldView Application

(TANDBERG FieldView Application) user over a network. The TANDBERG

FieldView Device allows both the Operator and the Client Application user to:

Converse just as they would on a cellular telephone.•

View and listen to streaming audio/visual output in real time.•

Capture and save snapshot images.•

Share snapshot images between the TANDBERG FieldView Application and•

TANDBERG FieldView Device.

Record and play back video.•

Adjust the controls on the TANDBERG FieldView Device (e.g., zoom, focus,•

lighting, etc.).

Draw on the video image.•

The TANDBERG FieldView Device allows technical experts and remote

operators to jointly view, consult, diagnose and resolve issues by sending

high-resolution video, sound, and still images through streaming multimedia

from the TANDBERG FieldView Device on the scene to a TANDBERG FieldView

Application on a PC workstation. The TANDBERG FieldView Device can also

stream video to a SIP-capable video conferencing system.

About This Guide

This guide describes how to setup and conﬁgure the FieldView. For information

on TANDBERG FieldView Device operation, please see the TANDBERG FieldView

Device User Manual. For information on the TANDBERG FieldView Application

software client application, see the TANDBERG FieldView Application User

Manual.

FieldView Architecture

The FieldView architecture consists of:

• The FieldView Device (TANDBERG FieldView

Device). This manual speciﬁcally refers to the

TANDBERG FieldView Device model.

The FieldView Application installed on a Microsoft•

Windows-based workstation.

Network infrastructure•

Wireless equipment such as access points

•

(AP)

Wired equipment (e.g. network switches)

•

Figure 1-1 Mobile Video Collaboration System (FieldView)

TANDBERG FieldView Administrator Guide

D14098.02 June 2008

Chapter 1

Optional:•

FieldView Management Suite (FMS)

•

FieldView Enterprise Suite (FES)

•

NAT/Firewall traversal equipment

•

Session Initiation Protocol (SIP) Proxy/Registrar

•

Accessories, including:•

External power adaptor

•

External battery charger

•

Additional batteries

•

Overview of the TANDBERG FieldView

Device

The TANDBERG FieldView Device provides a mobile videoconferencing

platform. High quality video and audio from a remote site can instantly be

shared with a user in another location. The TANDBERG FieldView Device is

a small, handheld device that can be operated over a wireless network for

maximum mobility. The following illustrations provide an overview of the

features.

1 – Streaming on/off

2 – Still image capture

3 – LED indicators

4 - Microphone

5 – Streaming indicator (red =

streaming/recording on)

6 – Light

7 – Camera lens

8 – SD memory card slot

9 – External power connector

10 – Headset connector

11 – Audio line in (plug in

external audio source)

12 – S-Video

13 – USB host interface

14 – Ethernet port

15 – Stylus

16 – Viewﬁnder

17 – Send button

18 – End button

19 – Zoom/Manual focus controls

20 – Navigation pad

21 – Speaker

22 - Focus button

23 – Display mode button

24 – Recording On/Off

25 – Power

26 – Tripod mount

27 – Battery door

28 – Battery lock

27 28

TANDBERG FieldView Administrator Guide

D14098.02 June 2008

Chapter 1

Overview of the TANDBERG FieldView

Application

The TANDBERG FieldView Application forms the communication partner

for the TANDBERG FieldView Device. Operating on a standard Microsoft

Windows workstation, the TANDBERG FieldView Application allows

users to collaborate with, monitor, and control the TANDBERG FieldView

Device.

Note: This document uses the terms PC, laptop, and workstation

interchangeably to refer to a Windows®based personal computer.

For additional information on the TANDBERG FieldView Application,

please see the TANDBERG FieldView Application User Manual.

Overview of the FMS

The FMS is an application that assists the administrator with the maintenance

of the FieldView. It permits centralized monitoring of endpoint status as well as

providing a method to deploy common conﬁgurations, contact lists and remote

software updates. For more information on the FMS, consult the FieldView

Management Suite User Manual.

Overview of the FES

The FieldView Enterprise Suite provides a cost-effective licensing model for

the deployment of a large number of TANDBERG FieldView Application clients.

It permits users within an enterprise to share from a pool of available calling

licenses. For more information on the FES, consult the FieldView Enterprise

Suite User Guide.

TANDBERG FieldView Application Call Window

TANDBERG FieldView Administrator Guide

D14098.02 June 2008

Chapter 2

2. Installation

TANDBERG FieldView Device Installation

Power

The TANDBERG FieldView Device can be powered from an internal replaceable

battery or from AC power via an external power adaptor.

Battery Speciﬁcations

Part Number: 100229

Type: Lithium-Ion

Voltage: 7.2 VDC

Capacity: 2400 mAh

CAUTION

Risk of explosion if battery is replaced with an incorrect type.

Warnings

Do not remove the battery while the TANDBERG FieldView Device is•

operational as this may damage the TANDBERG FieldView Device. The

TANDBERG FieldView Device will attempt to shut down immediately if it

detects that the battery door has been opened.

Replace battery only with the same type as recommended by the•

manufacturer.

Dispose of used batteries according to the manufacturer’s product•

documentation and local disposal requirements.

Use only TANDBERG-supplied batteries with the TANDBERG FieldView•

Device. Use of other types may increase the risk of ﬁre or explosion or

damage to the equipment.

Do not store the battery in places where metallic objects may come in•

contact with the battery terminals (e.g. in a pocket with keys, in a drawer

with paper clips, etc.). The resulting short-circuit can cause extremely high

temperatures that may damage the battery and cause burns or ﬁres.

Do not attempt to disassemble the battery. The battery poses a burn hazard•

if handled improperly.

Immediately dispose of a damaged or leaking battery.•

Do not store or leave the TANDBERG FieldView Device or TANDBERG•

FieldView Device battery near a heat source (e.g. radiator, stove, heater,

automobile dashboard, etc.) as the battery may explode or ignite.

Battery Disposal

The TANDBERG FieldView Device uses a Lithium-Ion battery which must be•

disposed of properly.

The battery must not be disposed with household or ofﬁce waste.•

Do not dispose of the battery in a ﬁre as the battery may explode.•

Contact your local waste disposal agency for the address of the nearest•

battery disposal location.

Andere Handbücher für FieldView

Inhaltsverzeichnis

Andere TANDBERG Digitalkamera Handbücher

TANDBERG

TANDBERG D14041.02 Bedienungsanleitung

TANDBERG

TANDBERG FieldView Bedienungsanleitung

Beliebte Digitalkamera Handbücher anderer Marken

Mercury

Mercury 350K Bedienungsanleitung

Pentax

Pentax Optio LS 465 Bedienungsanleitung

Sanyo

Sanyo VPC-S1085 Bedienungsanleitung

GE SMART A1255 Bedienungsanleitung

Point Grey

Point Grey Gazelle Bedienungsanleitung

Nikon

Nikon COOLPIX A Bedienungsanleitung

Pentax

Pentax P-5 Bedienungsanleitung

BlazeVideo

BlazeVideo A280 Bedienungsanleitung

Sony

Sony MCA-20 Bedienungsanleitung

Sony

Sony Alpha DSLR-A290 Bedienungsanleitung

ATIK Cameras

ATIK Cameras One Bedienungsanleitung

CohuHD Costar

CohuHD Costar 3930 Series Bedienungsanleitung

Leica

Leica M10-R Bedienungsanleitung

FujiFilm

FujiFilm FinePix A700 Bedienungsanleitung

Lorex

Lorex LNZ81P25 Series Bedienungsanleitung

GE J1470S Bedienungsanleitung

Sony

Sony A6700 Benutzerhandbuch

Canon

Canon EOS ELAN7 Bedienungsanleitung