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GSM easyAID Emergency call system

INSTALLATION AND APPLICATION MANUAL

for module version v2.07.0098 and higher

Document version: 1.52 30.08.2016

Table of contents

1Main functions of the easyAID emergency call system.............................................3

1.1 Functions and services..........................................................................................3

1.2 User warnings.......................................................................................................4

2User’s guide..............................................................................................................5

2.1 Turning the unit on and off ....................................................................................5

2.2 The easyAID unit’s layout......................................................................................5

2.3 Digital display........................................................................................................6

2.4 Configurable options in the easyAID unit ..............................................................6

2.4.1 Setting the clock ............................................................................................6

2.4.2 Setting the phone numbers............................................................................7

2.4.3 Setting the reminders.....................................................................................8

2.4.4 Starting an emergency call ............................................................................9

2.4.5 Confirming a visit.........................................................................................10

2.4.6 Speed dialing...............................................................................................11

2.4.7 Assigning the RF transmitter .......................................................................11

2.4.8 Erasing all RF transmitters ..........................................................................11

2.4.9 Voice call settings........................................................................................12

2.4.10 SMS forwarding.........................................................................................12

2.4.11 SMS restriction ..........................................................................................12

3Configuring the easyAID unit using the programming software ..............................13

3.1 Configuration through USB connection...............................................................13

3.2 Configuration through modem connection...........................................................14

3.3 Configuring the parameters.................................................................................14

3.3.1 Settings........................................................................................................15

3.3.2 Custom events.............................................................................................17

3.3.3 Firmware......................................................................................................19

3.4 Management of the settings................................................................................20

3.5 Changing the module’s password .......................................................................20

3.6 Resetting the module ..........................................................................................20

3.7 Module status monitoring....................................................................................21

3.7.1 Downloading the event list...........................................................................22

3.8 Software update..................................................................................................23

3.9 Voice messages, warnings..................................................................................24

4Peripheries of the easyAID unit...............................................................................25

4.1 Device LED signals.............................................................................................25

4.2 RF transmitter LED signals .................................................................................25

4.3 SIM card socket ..................................................................................................25

5Installation guide.....................................................................................................26

5.1 Mounting and putting into operation....................................................................26

6Technical information..............................................................................................27

6.1 Technical specification........................................................................................27

6.2 Contents of the package .....................................................................................27

6.3 The manufacturer’s contact.................................................................................27

1 Main functions of the easyAID emergency call system

Nowadays, there is a growing demand regarding the remote care of elder, sick

relatives, remote control devices and systems. The needy is always vulnerable. Often,

the delay of assistance can be fatal for someone who suffers in chronic and

helplessness disease having a sudden deterioration. These situations can be avoided

using the device proposed by our company. Mostly elder people live alone, or spend a

lot of time alone while the younger relatives are working and attending school.

But, everyone wants to take care of their loved relatives. The home signaling system is

much more useful and safe then a mobile phone, because it is easy to use in

emergency situations. The home signaling allows that the patients with disability, who

take care about themselves, live with the family or alone instead of living in a community

home. The signaling system assures immediate contact with the relatives, social worker,

neighbor etc.

The easyAID device makes possible the conversation with the user, thus can help in

discovering the point of the emergency call or perhaps the type of sick, and allows

reassuring the user remotely. The device has high-sensitivity microphone (grants good

sound quality remotely) and loud speaker. It can cause difficulties if the elder patient

cannot reach the device right when needed. Leaving the house without protection is a

disadvantage for the indoor mount devices and there is no possibility to use the device

in outdoor emergencies. The RF transmitter is an accessory used for such situations,

which makes possible to initiate emergency call and/or SMS message. After receiving

the call, the called party can act immediately and notify the doctor or the ambulance if

necessary.

1.1 Functions and services

Initiates emergency voice call up to 4 phone numbers

Speed dialing of 4 phone numbers

Status reporting (power loss, battery low/restore, etc.) in SMS up to 4 phone

numbers

Possibility for conversation through GSM call

Plays up to 4 recordable messages at preset times as daily reminders

4 multifunctional pushbuttons (function keys)

Pendant RF transmitter

Measures the environmental temperature and reports min/max limit exceedance

Digital display, clock

1.2 User warnings

Please consider the following warnings while using the product:

The main unit and its accessories (GSM antenna, AC adapter, RF transmitter)

are not waterproof, nor splash-proof, therefore no they must not be exposed

to water. These accessories are not shock-resistant and must not be exposed

to high heat.

Do not move the GSM antenna mounted by the installer to its optimal place

and do not cover it, because this may cause weak signal which may make

impossible the usage of the device.

Attention! The RF transmitter is not expected to operate outside the range

determined by the installer. Do not keep pushing unreasonably the RF

transmitter’s button, because this reduces the lifetime of its battery.

Attention! The battery of the RF transmitter has to be replaced forthwith if

“RF transmitter battery low” event is received, as well as at least yearly,

independently of the reception of this event, in order to retain the operating

range of the transmitter! The range decreases if the battery weakens!

Attention! The device operates normally from AC adapter. Do not unplug the

AC adapter from the mains power, because continuous power supply is

necessary for safe operation. The device is able to operate from battery only

for limited time (0…2 hours), depending on the state of charge and the age of

the battery.

The easyAID is a signaling device which the manufacturer does not

recommend to be used in special, high-risk life situations such as supervision

of patients suffering of severe, life-threatening disease. The device does not

substitute the continuous personal supervision!

2 User’s guide

2.1 Turning the unit on and off

The emergency call device comes from the manufacturer turned off (in sleep mode) to

avoid discharging of the built-in battery during transportation and storage. The module

can be turned on by connecting the power adapter.

If you wish to turn off (to sleep mode) the device because of transportation or storage,

follow the steps below:

Disconnect the power adapter from the module

If you have connected the device to USB, disconnect it

Press the Settings key continuously for at least 5 seconds, then “PASS” is

displayed on the digital display

Enter the user password using the 1-4 function keys (the password is: 1111)

Keep the Cancel key pressed and press once the Settings key

(“SLP” /sleep/ is displayed on the digital display, then the device turns off)

2.2 The easyAID unit’s layout

Module’s layout

Connectors

2.3 Digital display

Normally the display shows the clock.

The device can display status information by pressing the Settings key shortly.

These status information are the following:

GSM signal: GS 0-99 (indicates the signal strength in percentage from 1 to 99)

SIM status: SI 0-1 (0=no SIM inserted, 1=SIM inserted)

You can switch between the status information with the Settings key. To return to

clock display, press Cancel key. If no key is pressed for more than 10 seconds, the

display returns automatically.

When there is a power loss and the device operates from its internal battery, the display

is automatically turned off with 30 seconds after power loss to minimize power

consumption. In this case the display can be turned on for 30 seconds by pressing

Cancel key.

2.4 Configurable options in the easyAID unit

The following options can be configured in the easyAID module:

Clock setting

Phone number setting

Reminder settings

2.4.1 Setting the clock

To set the clock, keep Settings key pressed continuously and adjust the hours and

minutes value by pressing the keys intermittently. The key increases the

hours while the key increases the minutes. Setting the date is not possible on the

unit’s interface, this can only be done using the programming software.

The date setting does not affect the operation of the device, it only affects the event list

records, which means if the date is not set, the date of the event records in the event list

will not be actual.

Attention! The device does not control daylight saving, therefore the clock has to be

adjusted in this period.

2.4.2 Setting the phone numbers

1) Press the Settings key continuously for at least 5 seconds, then “PASS”

is displayed on the digital display

2) Enter the user password using the 1-4 function keys (the password is: 1111)

3) Press the Settings key intermittently in the settings mode, until the ”TEL”

LED becomes lit green

4) The LED found above the function key (1-4) is lit if there is already a phone

number stored in the given memory section

5) Keep pressed for 3 seconds the function key (1-4) to which memory section

you wish to add (or modify) a phone number, then “-“ is displayed on the

digital display if this section is empty, or the phone number stored here

previously. The LED above the given (1-4) key flashes green to indicate to

which section the setting is in progress, while the “TEL” LED is lit red

6) Enter the phone number digit by digit using the keys. You can shift

to the next digit by pressing the Settings key

7) After entering the phone number, keep the Settings key pressed

continuously for 3 seconds to save

8) To add new phone number, return to step 5

9) When finished, press Cancel key to exit the programming mode.

The ”TEL” LED is lit green continuously to indicate that there are phone

numbers set.

Erasing phone numbers:

1) Press the Settings key continuously for at least 5 seconds, then “PASS”

is displayed on the digital display

2) Enter the user password using the 1-4 function keys (the password is: 1111)

3) Press the Settings key intermittently in the settings mode, until the ”TEL”

LED becomes lit green

4) The LED found above the function key (1-4) is lit if there is already a phone

number stored in the given memory section

5) Keep pressed for at least 5 seconds the function key (1-4) from which memory

section you wish to erase a phone number. The LED found above the given

key turns off and the display indicates ”- - - -”

(To view the whole phone number, you can scroll the digits of the selected

phone number using the keys)

6) To erase further phone numbers, return to the previous step

7) When finished, press Cancel key to exit the programming mode. If you

have not erased all the phone numbers, the ”TEL” LED remains lit green

continuously to indicate that there are phone numbers set.

2.4.3 Setting the reminders

Four voice messages can be recorded, each 10 seconds long, which are played at the

given times of day. The reminders can be configured to be played within the 0-24

interval, with daily repetition.

Recording a reminder

Steps of reminder recording:

1) Press the Settings key continuously for at least 5 seconds, then “PASS”

is displayed on the digital display

2) Enter the user password using the 1-4 function keys (the password is: 1111)

3) The “MEM” LED becomes lit

4) The reminders can be stored by assigning them to the 1-4 function keys.

The LED found above each function key is lit if there is already a reminder

assigned to the given key

5) Keep pressed for 3 seconds the function key (1-4) you wish to assign the

reminder to. The LED above the given (1-4) key flashes green to indicate to

which section the setting is in progress, while the “MEM” LED is lit red

6) Say the message after the beep, as close as possible to the front of the

device. After the next beep the module replays the recorded message

automatically

7) Keep the Settings key pressed for 3 seconds. The time of reminder

playing can be adjusted using the +/- keys, digit by digit. Switching

to the next digit can be done using the Settings key , e.g.: to set the time

to 12:30, do the following:

0._._._ 1x = 1_._._ 2x = 12._._ 3x =

12.3._ = 12.30

8) By pressing the Settings key again, the modifications are saved and

saving is confirmed by a voice message

9) If you wish to set further reminders, repeat the above process from step 5

10)When finished, press Cancel key to exit the programming mode. The

„MEM”LED remains lit continuously to indicate that there are reminders set.

If you wish to modify only the time of a reminder, then after step 3 press the 1-4 function

key to which the reminder to be modified is assigned. After this the device plays the

given reminder, then continue the setting from step 7. The LED above the given (1-4)

key flashes green to indicate to which section the setting is in progress.

Playing a reminder

The recorded reminders can be replayed by pressing shortly the corresponding 1-4

function keys, provided that there has been assigned a reminder to the given key

previously.

Erasing a reminder

Steps of reminder erasing:

1) Press the Settings key continuously for at least 5 seconds, then “PASS”

is displayed on the digital display

2) Enter the user password using the 1-4 function keys (the password is: 1111)

3) The “MEM” LED becomes lit

4) The LED found above each 1-4 function key is lit if there is already a reminder

assigned to the given key

5) Keep pressed for at least 5 seconds the function key (1-4) assigned to the

reminder to be erased. The LED found above the key turns off and “- - - -”is

displayed on the digital display

6) If you wish to erase further reminders, repeat the previous step (5)

7) When finished, press Cancel key to exit the programming mode

8) If you have not deleted all the reminders, the "MEM" LED remains lit green

Confirming a reminder

The user can confirm the reminder by pressing the Cancel key while the reminder

is being played. If no confirmation is done, the message will be repeated in the

configured intervals (5 to 30 seconds). If the reminder is still not confirmed after being

repeated according to the configured number of repetition (1 to 10), the module

generates “Reminder unacknowledged” event which initiates SMS sending or call

according to the settings. The delay between reminder repetitions and the number of

repetitions can be configured using the programming software.

2.4.4 Starting an emergency call

Emergency calls can be initiated by pressing the Emergency key or by pressing the

button on the RF transmitter. In case of initiating an emergency alarm using the RF

transmitter, the transmitter’s LED indicator starts flashing with red light, thereby

indicating that signal transmission is in progress. The transmitter’s LED indicator turns

green for 1-2 seconds if the signal transmission towards the device was successful, i.e.

the device confirmed the reception. In case that the transmitter’s LED indicator keeps

flashing with red light, it means that for some reason the signal does not reach the

device, or the device’s confirmation does not reach the RF transmitter (i.e. the RF

transmitter is outside the operating range). At a single press of the RF transmitter’s

button the RF transmitter tries to send the signal towards the device once per second,

altogether 100 times, i.e. through 100 seconds. The operating range of the RF

transmitter depends on the local reception conditions, therefore it is the installer’s

responsibility to test the proper operation on the scene, as well as to mount the unit in

the most optimal place, where it will be able to receive the RF transmitter’s signals from

the desired distances, taking into account that the operating range of the RF transmitter

decreases when its battery weakens.

The battery of the RF transmitter needs to be replaced forthwith if “RF transmitter

battery low” event is received, as well as at least yearly, independently of the reception

of this event, in order to retain the operating range of the transmitter! The user can

initiate emergency alarms by 5 seconds using the RF transmitter, while from the

easyAID unit this can be done at anytime.

To cancel or revoke an emergency call press the Cancel key while the countdown

is shown on the digital display. After an emergency alarm is initiated, the device waits 5

seconds before initiating the call and sending SMS message, which time is available to

cancel an alarm initiated by mistake.

When an emergency call is initiated, the device calls the 1-4 phone numbers in order,

and then sends the configured SMS messages. If any of the called numbers/party

received and confirmed the call, then the device does not initiate further calls to the next

phone numbers and does not send any SMS messages about this event.

ATTENTION! Disable voicemail service on the phone numbers to be dialed by the

device because in case that the given phone number is not available, this causes

significant delay to the calls and SMS messages to be initiated to the next phone

numbers! The outgoing calls which are received by voicemail are considered

successful by the device!

Confirming an emergency call

The called party can confirm the emergency call by pressing key on the phone. If the

called party receives the call and presses key on the phone, the device will not initiate

further calls to the next phone numbers, considers the emergency call process finished,

therefore will not send any configured SMS messages about this event.

2.4.5 Confirming a visit

The social worker can confirm the visit by entering a 4 digit individual password (nurse

code) consisting of digits 1,2,3 and 4, which has to be previously configured with the

programming software. If the password has been entered correctly, the module

generates “Nurse confirmation” event and initiates the calls and/or SMS sending

configured for this event.

Entering the confirmation password:

1) Keep the Cancel key pressed for at least 5 seconds

2) On digital display „- - - -”is displayed

3) Enter your 4 digit nurse code using the 1-4 function keys

4) If the password has been entered correctly „ok” is displayed

5) In case of wrong password „Err” is displayed

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