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8. Failed to add device?
- Make sure the device is powered on.
- Check the Wi-Fi connection of your phone.
- Check if the device is in pairing mode. Reset your smart
device to enter pairing mode.
- Check router or related: If you use a dual-band router,
select the 2.4GHz network to add the device. You also need
to enable the router's broadcasting function. Set
encryption method as WPA2-PSK and authorization type as
AES or set both on "auto".
- Check if the Wi-Fi signal is strong enough. To maintain
the signal strong, keep your router and the smart device as
close as possible.
- Wireless mode should be 802.11.b/g/n (Wi-Fi 6 protocol
802.11ax not supported)
- Make sure you do not exceed the maximum number of
registered devices supported by the app (150).
- Check if the router's MAC filtering function is enabled. If
so, remove the device from the filter list and make sure the
router is not prohibiting the device connection.
- Make sure the Wi-Fi password entered in the app is
correct.
Can I control the device with 2G/3G/4G network?
When adding the device for the first time, the device and
the phone need to be connected to the same Wi-Fi
network. Once, the device it has been successfully paired
with the Tellur Smart app, you can remotely control it via
2G/3G/4G networks.
How can I share my device with family?
Open Tellur Smart app, go to "Profile" -> "Device sharing"
-> "Sharing sent", tap "Add sharing" and share the device
with the added family members.
Notice - users must install the Tellur Smart app on their
device in order to see shared devices.
How can I manage the devices shared by others?
Open App, go to "Profile" > "Device Sharing" > "Sharing
Received", then you can find the devices shared by other
users. To delete a shared device, swipe left.
