8
Thermogroup covers all its products with a satisfaction guarantee. In addition,
Thermogroup will supply a replacement product where a fault is shown to be
caused by manufacture, materials or workmanship providing the goods have been
installed correctly and according to installation instructions. This guarantee does
not include removal, freight or installation costs. Thermogroup’s products come
with guarantees that cannot be excluded under Australian Consumer Law and you
are entitled to a replacement or refund for a major failure & compensation for any
other reasonable foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Thermorail Plated Range are covered by a 5-year warranty. To use the warranty,
repair or service the customer must provide purchase invoice/receipt, and
completed warranty registration form.
If the product develops a fault within the warranty period due to normal wear and
tear, Thermogroup at its discretion will recognise whether it’s a faulty product or
not. If it is impossible or not economical for the manufacturer to repair the product,
the manufacturer will replace the faulty product with a new unit of the same model
or if there is no stock available of the same model as the product, the manufacturer
will replace the product with a new unit of a similar size. No responsibility can be
taken for altered dimensions and lining up of existing holes.
The repair service offered within the warranty period only covers the faults and
problems as developed from the manufacturer’s errors. Any damage caused by
improper use or carelessness or incorrect wiring is not covered.
Thermogroup is not responsible for any monetary loss or injuries caused by
improper use of this product.
