Contents
Objectives ...............................................................................................................................................2
1. Overview.........................................................................................................................................2
1.1 Inserting the SIM.....................................................................................................................3
1.2 Powering On/Off Your Device.................................................................................................3
1.3 Indicator Lights........................................................................................................................4
2. Connecting to the Smart Hub .........................................................................................................4
2.1 Connecting via Wi-Fi ...............................................................................................................4
2.2 Connecting via a Network/LAN Cable.....................................................................................5
2.3 Accessing the 5G CPE Admin UI Web Page.............................................................................5
2.4 Best Placement in the Home ..................................................................................................6
3. Troubleshooting Guide ...................................................................................................................6
3.1 Forgot the admin http://192.168.1.1/login page password...................................................6
3.2 Change the Wi-Fi Name/SSID: Name of the device to connect to (e.g., you do not want
Three_XXXX and wants to rename it to e.g., MyHouse).....................................................................7
3.3 Forgot the Wi-Fi Password/Key ..............................................................................................8
3.4 Parental Control: How to restrict a child from connecting to the network (Parent can stop
children from connecting to the internet within specified date/time)..............................................8
3.5 Provisioning or Setting up a Static IP ....................................................................................10
3.6 Update Firmware ..................................................................................................................12
3.7 Diagnosis...............................................................................................................................12
4. Troubleshooting –Additional Queries..........................................................................................13
4.1 Mobile and Desktop view of the dashboard?.......................................................................13
4.2 How to send or receive SMS via the Admin UI? ...................................................................13
4.3 What steps does a user take if they have a “red light” – not registered on the Network?..14
4.4 Does this hub pick up the 3G signal? If so, how to toggle between 5G/4G/3G –useful when
there is a 5G outage..........................................................................................................................14
4.5 How to check how much data is being used, so where is data usage found on the
dashboard? .......................................................................................................................................14