Toshiba 3000 series Bedienungsanleitung

STRATA

CTX

Helping You

Communicate Better

Business Telephones

DKT / IPT Telephone

Quick Reference Guide

2Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04

Introduction

This quick reference guide applies to Toshiba 3000- and 2000-series

digital telephones and Internet Protocol (IPT1020-SD) telephones

connected to a Strata CTX system.

See your Telephone System Administrator to find out which features

you have. Use the check boxes or blank lines to enter the variable

selections for your telephone.

What’s My Line?

Throughout this guide, the word “line” is mentioned. Check mark

which Line type you have. For example, you will be instructed to

“select a line.” “Line” can be:

SLine button

SPooled Line Group

SGroup Line button

SLine out requiring an access code – where you enter an outside

line or line group access code (e.g., dial



Which Outgoing/Incoming Call Features Do I

Have?

Check mark here which outgoing/incoming feature you have on your

system. Then go through the rest of this guide and check mark that

feature where it’s noted.

SAutomatic Line Selection (ALS): For outgoing calls: You

have ALS if you hear dial tone and the Line LED lights steady

green when you lift the handset or press

6SNU

SRinging Line Preference: You answer an incoming Line ringing

your station by lifting the handset or pressing

6SNU

STone Signaling: Internal incoming call: you hear successive

ring tones, then lift the handset or press

6SNU

SVoice First Signaling: Internal incoming call: your phone does

not ring; instead you hear a long tone, then the caller’s voice. Talk

in the direction of your phone, or answer the call as you normally

would by lifting the handset or pressing

6SNU

Note You can change between Tone and Voice Signaling

on a call-by-call basis by pressing



after dialing an

internal telephone number.

SHot Dialing: If your telephone is programmed for “hot dialing,”

you do not have to press

6SNU

or lift the handset before dialing

internal or external speakerphone calls. When you dial a number,

the speakerphone automatically turns on and the Spkr and Mic

LEDs light up.

Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04 3

Which Codes Do I Use?

Default feature codes are listed in this guide. Check with your System

Administrator to see if these codes have been changed. If so, write the

new codes in the blank lines and cross out the default codes. For

example:

&QI7UQ





Making a Call

Hot Dialing

1. To make a call using Hot Dialing, dial the number.

2. When connected, you can continue speakerphone operation or

lift the handset and continue the conversation.

Spkr Button

1. To make a call, press

6SNU

.

2. Dial the number.

3. When connected, you can continue to use the speakerphone or

lift the handset and continue the conversation.

Handset

1. To make a call, lift the handset, then dial the number.

2. When connected, you can continue to use the handset or switch

to speakerphone by holding down

6SNU

and replacing the

handset.

Answering a Call

³Lift the handset or press

6SNU

SIf you don’t have Ringing Line Preference: press the flashing line

or extension button and lift the handset.

Handsfree Answerback

³To receive a handsfree internal call over the speakerphone

1. You hear a single long tone, then the caller’s voice. Do not lift

the handset; speak toward the telephone in a normal voice.

2. Press

6SNU

or take the handset off-hook if you wish to

transfer the call or place it on hold.

³To switch between Handset and Speakerphone

³Press

6SNU

and place the handset on-hook to switch from

Handset to Speakerphone mode.

4Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04

Account Code Calls

³To dial with a Forced Account Code (FAC)

1. Place a call in the normal method.

2. After the tone burst, enter the Account Code.

If the code is invalid, you hear re-order tone and the call is

rejected.

³To use an Emergency Override of an FAC

You can bypass Forced Account Code requirements with three

emergency numbers, including



. See your System

Administrator for these numbers: ____________

³To dial with Voluntary Account Codes

1. After accessing a CO line, press

$FFRXQW&RGH

...or

&QI7UQ

BBBBBBBB

You can enter it at any time during a call.

2. Enter the Account Code.

You should hear confirmation tone if the code is valid or two

short tones if it is invalid.

3. Dial a telephone number if you entered the code after

accessing an outside line or resume talking or hang up if you

entered the code after the call.

Call Transfer

1. While on a call, press

&QI7UQ

2. Dial the extension and announce the call or “blind transfer”

(hang up).

During call transfer, you can reconnect to the original caller by

pressing your flashing extension button.

3. Camp on to a busy station: If the station is busy, hang up. The

called station receives a tone. Once the busy line is free, the

transferred line is called back.

Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04 5

Conference Calls

1. While on a call, press

&QI7UQ

2. Call another station or outside line.

3. When the called party answers, press

&QI7UQ

. If it’s busy or

there’s no answer, press

&QI7UQ

again to return to the

original connection. All parties are conferenced.

4. Repeat the above steps to add more lines. You can conference

up to eight parties.

Note When the person who initiates the conference

(master) hangs up, control transfers to the first internal

station added to the conference. If no internal stations are in

the conference, the call disconnects.

³To transfer conference control

1. Do steps 1 and 2 above to add the line to which you wish to

transfer conference control.

2. Announce the call and hang up to transfer the call. This station

is now the conference “master” with the ability to add or delete

parties.

³To hold a conference call

³If you are the “master” conference controller, press

+ROG

once

(or twice for Executive Hold) to place the conference call on

hold.

The conference continues and you can join at any time without

giving up “master” abilities. Music-on-hold is suppressed in

this mode.

³To delete the last member added to a conference

³While a call is in progress, press the

&DQFHO

button.

³To conference two outside Lines

1. While talking on an outside call, press

&QI7UQ

2. Access an outside line.

3. After the party answers, press

&QI7UQ

4. If you receive a busy tone or if the station does not answer,

press the flashing button to return to the original call.

5. Press

&QI7UQ

and hang-up.

Note Most phone companies provide auto disconnect, but

if it is not provided, the lines must be supervised to

disconnect.

6. To supervise a tandem call, press the extension button. If the

parties have finished, hang up or if the parties are still talking,

press

&QI7UQ

and hang-up.

6Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04

Hold

1. To place a call on Hold, press the

+ROG

button.

2. To return to the held call, press the held line’s button.

If you do not return to the held call, it rings back to your phone.

If you are busy on another call, you hear two tone bursts. If the

held party hangs up, the call is released.

3. If you have additional lines at your station to hold, repeat Step

1 above.

³To place a call on Exclusive Hold

³While on a call, press

+ROG

twice. (No one can accidently

pick up your call.)

³To place a call on Automatic Hold

³While on a call, press another extension button to receive/

originate a new call. You can switch between calls without

having to press

+ROG

Make sure this feature is programmed on your system; if not,

existing calls will drop.

³To place a call on Consultation Hold

If you have multiple extensions on your phone, you can hold a

different call on each extension.

³Press

&QI7UQ

Call Forward - Any Calls (Internal & External)

There are two ways to perform each Call Forward:

³Enter the button sequence below

All Calls: Press Ext. +



BBBBBBBB

+ Destination No.

Busy: Press Ext. +



BBBBBBBB

+ Dest. No.

No Answer: Press Ext. +



BBBBBBBB

+ Dest. No. +

Timer (seconds, 2-digits) +



Busy No Answer: Press Ext. +



BBBBBBBB

+ Dest.

No. + Timer (seconds, 2-digits) +



Cancel: Press Ext. +



BBBBBBBB

³...or program a flexible button to perform the sequence

See “Flexible Buttons” for instructions.

Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04 7

Call Park Orbits

³To park a call

1. While on a call, press

3DUNLQ UELW

...or

&QI7UQ



BBBBBBBB

2. Specify the Park Orbit using one of the following:

•Press and the system automatically selects a General

Park Orbit between





. The chosen orbit

appears on the LCD.

•Enter a valid extension.

•Press



and the system automatically selects your

extension as the orbit.

3. Hang up. If the parked call is not retrieved, the call rings back

to your phone.

³To retrieve a parked call

1. Press

3DUNLQ UELW

...or your extension button +



BBBBBBBB

2. Enter the Orbit Number where the call is parked.

Call Pickup

1. Press an extension button.

2. Enter a code from the following list:

Group Pickup:



BBBBBBBB

Directed Terminal Pickup:



BBBBBBBB

Other (see System Administrator):_________

3. Dial the extension that is holding the ringing or held call to be

picked up.

Echo Cancel

³If you experience echo while conversing on your IP telephone,

tap

9RO

once to cancel the echo sound.

Paging

³To make a page announcement to a phone or external

speakers

1. Press extension, lift the handset, and enter:



BBBBBBBB

(all groups)

..or



BBBBBBBB

+ _____ the Group page access code.

See “Flexible Buttons” for more paging codes.

2. Make your announcement, then hang up.

³To make an All Call Page

1. With the handset off-hook, press

$OO&DOO3DJH

...or extension +



. This pages all phones in the All Call

Page Group, and may page external speakers (depends on

programming).

2. Make your announcement then hang up.

8Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04

Redial

Use this button to redial the last number dialed from your phone.

³To redial the last number, press

5HGLDO

or 



Speed Dial

³To store a Station Speed Dial Number

We suggest storing Speed Dial numbers on a One Touch button;

use Speed Dial Codes to store more numbers.

1. Press

3URJUDP

or dial



2. Press

6SGLDO

3. Press



, then enter a Speed Dial Code (

a

4. Enter the number to be stored in the Speed Dial bin (32 digits

max.).

5. Press

6SGLDO

to store the entry. See “DATA

PROGRAMMED.”

6. Lift and replace the handset.

³To clear a number from a Station Speed Dial code

³Repeat the previous procedure skipping Step 4.

³To make a call using Speed Dial

1. Lift the handset.

2. Access a outside line (if necessary).

3. Press

6SGLDO

. Then dial the Station or System Speed Dial

Number.

One Touch Buttons

This feature is useful for storing frequently dialed numbers.

³To change a One Touch Button

1. Press



to enter User Programming Mode.

2. Press the One Touch button to set.

3. Enter the digits or special buttons to be stored.

4. Press the One Touch button to save the entry.

If these steps do not work, you may have to create a One Touch

button (see “Flexible Buttons” ).

³To Use a One Touch Button, just press it.

Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04 9

Voice Mail Call Monitor

System Availability: Only with Strata CTX28

³To enable and disable Voice Mail Call Monitor

1. Press

&DOO0RQLWRU

button.

2. Enter your voice mail password, then press



³To cancel Call Monitor

³Press

&DOO0RQLWRU

button.

³To monitor a call using Call Monitor

1. The flashing Call Monitor button indicates that a message is

being recorded in voice mail.

2. To listen, press the

&DOO0RQLWRU

button.

3. To talk to the caller, press the

&DOO0RQLWRU

button again.

Voice Mail - Direct Transfer

1. While on a call, press

&QI7UQ

2. Press



____.

3. Enter the voice mailbox number (may be the same as the

extension number), then press



4. Hang up (the caller is connected to the voice mailbox) or press

&QI7UQ

to return to the calling party.

Volume Control

³To adjust handset volume

³During a call, press down

9RO

. When you hang up,

volume returns to default.

³To adjust the speaker volume for internal/external calls and

background music

³Press

6SNU

. Select a line and press

9RO

³To adjust Ring Tone, Handsfree Answerback and Speaker

Off-hook Call Announce

³With an idle phone and handset on-hook, press

9RO

When you hang up, volume returns to default.

10 Strata CTX DKT/IPT Telephone Quick Reference Guide 06/04

DKT3014-SDL LCD Features

³To use Speed Dial or Directory Menus

1. Press the Soft Key

next to the Speed

Dial (SD) or

Directory (DIR) to

view the first

screen.

2. To view the other

pages, press the soft

keys MORE or

PREVIOUS ...or

LEFT or RIGHT.

3. Select someone from the list by pressing the Soft Key next to

the name.

³To Use Direct Station Selection

1. Press the DIRECT

SS Soft Key to

view the

first screen.

2. To view other

pages, press the

MORE or

PREVIOUS Soft

Keys.

3. To select someone

from the list, press

the Soft Key nextto

the name.

Flexible Buttons

There are 10, 14 or 20 Flexible Buttons on your telephone. You can

program features onto Flexible Buttons for easy access.

1. Press



to enter User Programming Mode.

2. Press

+ROG

3. Press the Flexible Button to set or change.

4. Enter the Flexible Button Code (see following list).

5. Press the same Flexible Button (flashing). “DATA

PROGRAMMED” appears on your LCD.

FRED J NO. 3371

FEB 18 MONDAY 12:00

DIRECT SS

SYSTEM SD

PERSONAL SD

EXTERNAL DIR

INTERNAL DIR

FRED J NO. 3371

MAR 18 MONDAY 01:35

BOB T

DON U

CAROL F FRED M

CUST SERV GRAY W

PREVIOUS MORE

EXIT

CALLING

BOB T NO. 3200

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