Toyota Warranty Stücklistenhandbuch

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hank you for purchasing a Toyota

vehicle. We know you have many

options when considering which

vehicle to buy, and we appreciate your

decision to select Toyota.

We want you to enjoy owning your Toyota

as much as you enjoy driving it. This

booklet is designed to help. Here you’ll

find information on Toyota’s warranty

coverage and maintenance recommenda-

tions for your vehicle. There are two

easy-to-follow sections: one for warranty

and one for maintenance. The tab on the

side of each page identifies the section

you are in.

For more information about our vehicles,

our company or the products and services

available for your vehicle, please visit

Toyota’s official Web site,

www.toyota.com.

We wish you many miles of safe and

pleasurable driving, and we look forward

to serving you in the years ahead.

Welcome to the Toyota family!

Welcome to the Toyota Family

2012 (PRV) 2012 (PRV)

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WARRANTY INFORMATION

Introduction

Satisfaction Down the Road 4

The Immobilizer Key 5

Transportation Assistance 7

If You Need Assistance 8

Warranty Coverages at a Glance 10

Your Warranties in Detail

General Warranty Provisions 11

New Vehicle Limited Warranty 12

Federal Emission Control Warranty 16

California Emission Control Warranty 22

Tire Limited Warranty 28

Your Responsibilities

Operation and Maintenance 29

Obtaining Warranty Service 31

Table of Contents

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MAINTENANCE INFORMATION

Introduction

The Importance of Scheduled Maintenance 32

Maintaining Your Warranty 33

Maintenance Log

Using the Maintenance Log Charts 34

Maintenance Log 36

Explanation of Maintenance Items 52

Vehicle Identification 56

Table of Contents

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t Toyota, our top priority is always

our customers. We know your

Toyota is an important part of your

life and something you depend on every

day. That’s why we’re dedicated to building

products of the highest quality and

reliability.

Our excellent warranty coverage is

evidence that we stand behind the quality

of our vehicles. We’re confident — as you

should be — that your Toyota will provide

you with many years of enjoyable driving.

To further demonstrate our commitment to

our customers’ satisfaction, occasionally

we may establish a special policy

adjustment to pay for specific repairs that

are no longer covered by warranty. When

we establish such a policy adjustment, we

mail details to all applicable owners we

have on record. That’s why it’s important

to send in the card at the back of this

booklet if you change your address or if

you’ve purchased this vehicle from a

previous owner.

To provide you with added protection

against unexpected service costs, we offer

Toyota Extra Care vehicle service

agreements and Toyota Auto Care pre-paid

maintenance programs. Both offer plans to

meet a wide variety of needs. Your

dealership can help you select the plan

that’s best for you.

Our goal is for every Toyota customer to

enjoy outstanding quality, dependability

and peace of mind throughout their

ownership experience. We want you to be

a satisfied member of the Toyota family

for many miles to come.

Pages 5–31 of this booklet describe

the terms of Toyota warranty coverage

as well as general owner

responsibilities. The scheduled

maintenance section describes your

vehicle’s maintenance requirements. Be

sure to review this information

carefully, since proper maintenance is

required to ensure that warranty

coverage remains intact.

All information in this booklet is the latest

available at the time of publication and,

with the exception of the emission control

warranties, is subject to change without

notice.

Satisfaction Down the Road

WARRANTY

Introduction

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THE NEW WORLD OF

ANTI-THEFT TECHNOLOGY

This Toyota vehicle may be equipped with

an electronic “immobilizer” anti-theft

system. When the key is inserted into the

ignition switch it transmits an electronic

code to an immobilizer computer. The

engine will only start if the code in the key

matches the code in the immobilizer. If the

code does not match, the immobilizer

disables the ignition and fuel systems.

While an exact physical copy of the key

will open the door and allow retrieval of

items locked in the vehicle, it won’t start

the vehicle unless the key has the same

code as the immobilizer.

SECURITY

For security purposes, access to key

codes and service procedures for

electronically registering replacement keys

is restricted. Only a Toyota dealer or

certain bonded/registered independent

locksmiths can generate replacement keys.

The Immobilizer Key

WARRANTY

Introduction

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REPLACING THE KEY

Upon purchase, each vehicle should have

two master keys, one valet key and an

aluminum tag with a key-code imprinted

on it.

To generate a fully functional replacement

key (one that will both open the doors and

start the engine), one of the master keys

is required. To make a key that will open

the door for retrieval of items locked

inside the vehicle, the valet key or

aluminum key-code tag can be used. If a

master key or the aluminum key-code tag

is not available, a Toyota dealer or certain

registered locksmiths can obtain the key

code from a restricted-access database.

These businesses can also access a

service utility to reprogram the

immobilizer if all registered master keys

have been lost. If a Toyota dealer is not

available, please refer to www.aloa.org to

find a bonded/registered locksmith who

performs high security key service.

KEEPING THE KEY SAFE

Replacing an immobilizer key may be

costly. It is advisable to keep a spare

master key and the aluminum key-code

tag in a safe place. If you record the

key-code in more than one place, do not

record it in a way that can be easily

identified and associated with the vehicle.

For example, don’t leave the code

somewhere that can be accessed by a

valet. It is wise to keep a copy of the

key-code outside of the vehicle.

If the vehicle was delivered with less than

all three keys and the aluminum key-code

tag, consider having the Toyota dealer or a

qualified independent automotive

locksmith make a duplicate key before you

need it.

The Immobilizer Key

WARRANTY

Introduction

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e realize that your confidence in

the quality and reliability of our

products was a key factor in

your decision to buy a Toyota. We also

know how disruptive the loss of

transportation can be to your daily routine.

That’s why we’re pleased to offer you the

benefits of our Transportation Assistance

Policy.

Under this policy, you are eligible for

transportation assistance if your Toyota

must be kept overnight for

warranty-covered repairs. The policy

applies when your vehicle must be kept

overnight for any of the following reasons:

•The warranty repairs will take longer

than one day to complete.

•The warrantable condition requires

extensive diagnosis.

•The parts needed for the warranty

repairs are not readily available and

your vehicle is inoperative or unsafe

to drive.

The policy does not apply when warranty

repairs can be completed in one day but

the vehicle must be kept overnight due to

dealer or owner scheduling conflicts.

The Transportation Assistance Policy

applies for the duration of the New Vehicle

Limited Warranty. The policy applies to all

2012 model-year Toyotas sold and

serviced by authorized Toyota dealerships

in the mainland United States and Alaska.

For further details, please consult your

Toyota dealer.

Transportation Assistance

WARRANTY

Introduction

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oth Toyota and your Toyota dealer

are dedicated to serving your

automotive needs. Your complete

satisfaction is our first priority. Should you

have a problem or concern — either

during or after the warranty period —

please take the following steps to ensure

the quickest possible response:

Step 1

Discuss the situation with a dealership

manager, such as the service manager or

customer relations manager. In most

cases, a satisfactory solution can be

reached at this step.

Step 2

If the dealership does not address your

concern to your satisfaction, call the

Toyota Customer Experience Center at

(800) 331-4331.

Please have the following information

ready when you call:

•Your Toyota’s vehicle identification

number (located on the driver’s side

corner of the dashboard, under the

window)

•Current mileage on your vehicle

•Name of your Toyota dealership

A Toyota customer relations representative

will assist you in working with the

dealership to find a satisfactory solution.

Step 3

If your concern has still not been resolved

to your satisfaction, Toyota offers

additional assistance through the Dispute

Settlement Program, a dispute resolution

program administered by the National

Center for Dispute Settlement. The

purpose of the Dispute Settlement

Program is to resolve disputes through

arbitration — a process by which two

parties authorize an independent third

party to hear and resolve a dispute. The

program is informal and free of charge. To

request that your case be reviewed

through the program, complete the

customer claim form in the

Owner’s

Warranty Rights Notification

booklet

(found in your glove box) and mail it to:

National Center for Dispute Settlement

P.O. Box 688

Mt. Clemens, MI 48046

If you would like to request a customer

claim form, call the Toyota Customer

Experience Center at (800) 331-4331.

When you call, please have your vehicle

identification number, the current mileage

on your Toyota and the names of your

selling and servicing dealerships.

If You Need Assistance

WARRANTY

Introduction

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California residents: Toyota offers you

assistance through an arbitration program

called the California Dispute Settlement

Program (CDSP). A brochure about the

program is found in your glove box. For

additional information, call the Toyota

Customer Experience Center at (800)

331-4331. You may also contact the CDSP

directly at (888) 300-6237. Failure to use

the CDSP may affect your rights and

remedies under California’s “Lemon Laws.”

Important: You must use the Dispute

Settlement Program (or, in California,

the CDSP) before seeking remedies

through a court action pursuant to the

Magnuson-Moss Warranty Act. You

may also be required to use the

Dispute Settlement Program or CDSP

before seeking remedies under the

“Lemon Laws” of your state. Please

check the appropriate page of the

Owner’s Warranty Rights Notification

booklet for the requirements applicable

to your state.

This information about the Dispute

Settlement Programs is correct as of the

date of printing. However, the programs

may be changed without notice. For the

most current information about the

programs, call the Toyota Customer

Experience Center at (800) 331-4331.

If You Need Assistance

WARRANTY

Introduction

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Warranty Coverages at a Glance

WARRANTY

Introduction

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