Tunstall 850 Bedienungsanleitung

Carefully review and save this guide for set up instructions and

an explanation of the features and functions of your PERS.

Personal Emergency Response System (PERS)

Model 850

& 850XL

Installation and User Guide

Service Provider:

INTERACTIVE VOICE

COMMUNICATIONS

850105 R2.0

Included with your system are the following items:

A. Console Unit

B. A/C Wall Transformer (PN 800-01)

C. 10 ft.Telephone Line Cord (PN 800-10) 8 to 6 Pin

D. Help Activator (shown as pendant, optional accessories are

available for wrist, wall mount and belt clip conﬁgurations)

What’s in the Box

NOTE: Personal Help Activators are Console Unit speciﬁc.

Model 850XL is compatible with Activators: 490-GOLD, 495 & 497.

Model 850 is compatible with Activators: 285-P, 290 & 295.

Personal Help

Activator Accessories

Wall Mount

Belt Clip

Wrist Band

The Model 850(XL) Personal Emergency Response System (PERS) has

been designed for your ease of use, peace of mind and security. Using

your home telephone line and A/C power outlet, your PERS provides

immediate two-way voice communication between you and a trained

operator at the Response Center.

A. Plug the A/C Wall Transformer into an electrical outlet that is powered

at all times. Be sure the outlet is not controlled by a wall switch.

B. Insert the small end connector of the A/C Wall Transformer into the

plug on the rear of the Console Unit labeled POWER. You will hear a

series of beeps. The green POWER light will illuminate.

NOTE: For safety purposes the Console Unit does not have a

traditional ON/OFF switch.

C. Insert the wider end of the supplied telephone line cord into the

connector on the rear of the Console Unit labeled LINE IN.

D. Disconnect the telephone from the telephone jack and insert it into

the port on the Console Unit labeled PHONE. Plug the supplied

telephone cord into your home phone jack.

Installation

Installation Diagram

Console

Unit

A/C

Power

Outlet

Telephone

Jack Existing

Telephone

UNIT POWER REQUIREMENTS

AND RATINGS:

Power requirements: 120 VAC @ 1A

Power Rating: 9 VDC @ 300 mA

Maximum Charging Current: 100 mA

Battery Type: (1) VDC 800 mAh Nicd Battery

The initial setup of your PERS is important in providing a safe and reliable

service. Place the Console Unit in a central location in your home on

a sturdy, non-metallic surface near a modular phone jack and an A/C

power outlet. Do not install the Console Unit near noisy appliances, (i.e.

television, air conditioner, or stereo) or place unapproved items on top

of your PERS as it this could interfere with the operation of your system.

Please consult your service provider for a list of approved devices which

may be placed on top of the Console Unit.

1 Connecting the Console Unit

Installation (cont.)

2 Help Activator Range Test

Please conduct the Help Activator range test when you install or relocate the

Console Unit. Follow these simple steps to perform the test:

A. Press and hold the RESET button on the Console Unit. While holding

down the RESET button, press and hold the HELP button. Release

your ﬁnger from the RESET button and then from the HELP button.

The Console Unit will beep several times indicating it is in the range

test mode. It will remain in this mode for the next three minutes.

While in this mode, a signal cannot be transmitted to the Response

Center.

NOTE: If the Console Unit does not successfully enter the test mode,

press the RESET button and repeat step A.

B. Test the range of your activator(s) by pressing the button from

different locations in your home. If you are within range, the Console

Unit will beep several times.

C. To exit this mode before the three minute test period has elapsed,

press the RESET button.

NOTE: It is important to test activator(s) in all the areas of your home

as environmental conditions such as furnishings, building structure,

etc. may affect the range.

3 Activating Your PERS

Press your Help Activator Button. The Console Unit will beep and transmit a

signal to the Response Center. An operator will communicate with you over

the Console Unit to provide programming assistance.

After the initial communication and programming, press the RESET Button

on the Console Unit.

Proceed to send in a second signal using your Help Activator to conﬁrm

system programming and verify personal and responder information. Your

installation is now complete!

E. Pick up your telephone receiver and verify that dial tone is present.

If you do not hear a dial tone, check your telephone line and

Console Unit connections. Please consult the Indicator Lights and

Troubleshooting section on page (12) to identify the problem and

resolution.

The Console Unit

1HELP Button

(illuminated)

Press to transmit a signal to the Response Center.

2RESET Button Press to cancel a signal and/or reset your PERS.

3POWER Light Indicates if the Console Unit is operating on A/C

(steady) or D/C (ﬂashing) power.

4RF CODE Light Provides a visual indicator when radio frequency

activity is detected near the unit.

5PHONE Light Indicates the condition of the telephone line and

transmission of a signal to the Response Center.

6TEST Reminder Light Provides a visual reminder to test your PERS with

your Help Activator.

NOTE: To conserve battery life, the HELP Button is not illuminated

on battery power, but still transmits a signal when pressed. All other

system functions are operational while on battery power. Please refer

to the Indicator Lights and Troubleshooting section for additional

information.

1 2

BATTERY BACKUP

The Console Unit must always be securely plugged into an A/C power outlet and

connected to your telephone line. The unit is equipped with an internal back-up

battery which will power the unit for approximately 24 hours in the event of a power

failure. If the unit continues to be powered by its internal back-up battery, a silent

signal will automatically transmit to the Response Center. A trained operator will

call you to troubleshoot the problem.

Controls and

Features:

Press the HELP button on the Console Unit or the button on

your Help Activator. The Console Unit will emit a beeping tone,

indicating it is dialing the Response Center. Upon receiving your

signal, a trained operator will communicate with you through the

unit to determine the nature of your call and dispatch assistance

if necessary. It is not necessary to continue to depress the button

to communicate. If you are unable to speak or can not be heard,

the operator will follow the “no voice contact” instructions on your

subscriber information form.

Your Help Activator allows you to summon for help within range of

the Console Unit. When pressed, the indicator light should steadily

illuminate and activate the Console Unit. Your Help Activator is

depending upon use. When the battery is low, the indicator lights

will ﬂash. Please contact your Service Provider or Response

Center if your Help Activator is not working or lights are ﬂashing.

When You Need Help

Help Activator

Shown as Pendant

Your PERS should be tested monthly using your Help Activator. When the operator

answers your call, inform them that you are testing.

Testing Tip: Test your PERS on the day of the month you were born, i.e. if you

were born on May 15

, conduct the test on the 15

of each month.

Monthly Test Reminder

Your PERS contains a test reminder light to prompt you to test your PERS on a

monthly basis using your Help Activator. If your PERS has not been activated

with the Help Activator, the reminder light on the Console Unit will ﬂash. Press

the button on your Help Activator to send in a signal and reset the reminder.

Testing Your PERS

A red Silent Panic Activator may be provided for enhanced protection. In situations

where you are concerned about your personal safety, press the red Silent Panic

Activator to send a silent signal to the Response Center. The operator will listen in

to determine the appropriate response. If you are in danger, the operator will notify

the Police. If you do not appear to be at risk, the operator will telephone you to

verify your safety by asking for your security password.

NOTE: All activators comply with part 15 of the FCC rules. Operation is subject

to the following two conditions: (1) This device may not cause harmful inter-

ference and (2) thus device must accept any interference received, including

interference that may cause undesired operation.

Silent Panic Activator

If you are permanently or temporarily moving to a new or second home, you may

elect to take your PERS with you. Please coordinate this relocation with your local

service provider or call Client Services 1-800-645-3244.

Note, monitoring services cannot be provided without proper notiﬁcation to

update your household and responder information.

New or Second Home Connection

(Optional Feature: To activate the RF answer feature, contact the Response Center

or your Service Provider)

Your PERS contains a special feature that allows you to answer incoming telephone

calls with your Help Activator.

Step 1 After the telephone rings twice, press your Help Activator to answer the

phone. The red phone light on the unit will illuminate to inform you that

the system has answered the call.

Note: It is not necessary to hold down the Help Activator button to

communicate with the caller.

Step 2 Talk loudly in the direction of the unit to communicate with the caller.

Step 3 To terminate the call, press your Help Activator until the Red Phone Light

on the Console Unit goes off.

Auto Disconnect – The unit will allow you to conduct a hands-free phone

conversation in ﬁve minute increments. At approximately 4 minutes and 45

seconds, the unit will beep four times to inform you that the unit is approaching the

ﬁve minute reset point. If you would like to continue your conversation, instruct the

caller to press any digit on their phone to extend the conversation for another ﬁve

minutes. Repeat as needed.

Using Your System as a Speaker Phone

Notify your Service Provider in writing of any changes to your personal or

responder information.

Keep the area around the Console Unit clean.

Do not spill any liquids or attempt to wash any system component.

Immediately report system failures or the loss of any component.

Never tamper with or relocate the Console Unit.

If you plan to move or want to relocate the Console Unit, call your Service

Provider for information on how to remove and reconnect your PERS.

A fundamental device or operation which has not been evaluated and tested

to the requirements of this standard shall not replace a device that was

evaluated and tested to the requirements of this standard as part of NCS.

NOTE: Failure to comply with any of these cautions voids your system

warranty.

General Suggestions &

Important Safeguards

WARNING:

Theoperation of yourPERS isdependent upon compatiblephone service. A

changein telephone service after proper installation may render the system

inoperative. Ifphone service is changed or modified, subscriber must verify

system compatibility by successfully activating the PERS with the Response

Center. If the signal isnot received by the Response Center, phone service

may notbe compatible and the PERS will notoperate as intended.

Enhancing your Pers optional features

SMOKE MONITORING

If your Model 850(XL) includes a smoke detector which emits a loud audible tone

and alerts the Emergency Response Center if asmoke condition is detected in your

home. When the smoke detector signals the Emergency Response Center, two-way

voice communication is immediately established allowing the Operator to verbally

notify you of the signal and to verify if an actual emergency exists.

If you are not at home or unable to speak, the Fire Department will be notified

immediately.

NOTE: ALL SMOKE DETECTORS COMPLY WITH PART 15 OF THE FCC RULES. OPERATION IS

SUBJECT TO THE FOLLOWING TWO CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL

INTERFERENCE AND (2) THUS DEVICE MUST ACCEPT ANY INTERFERENCE RECEIVED, INCLUDING

INTERFERENCE THAT MAY CAUSE UNDESIRED OPERATION.

NOTICE

Similar to wearing a necklace, chain or other item around your neck, the activator neck cord

can pose a potencial risk since it can become entangled or caught thereby causing possible

injury. When wearing your activator neck cord, please be cautious to prevent it from becoming

entangled or caught on any other item.

As an alternative to utilizing the activator neck cord, we offer the wrist activator as an option.

If you would like to obtain an alternative activator please contact us at 1-800-645-3244.

Your Console Unit is factory programmed to communicate with the supplied

Help Activator. On occasion, you may have to replace, add or integrate

additional activators or other types of devices (i.e. Silent Panic Button, Smoke

Detector) with the unit.

Auto-Learning Procedure:

The Console Unit can learn up to two different Radio Frequency (RF) codes.

To learn a new or add an additional Help Activator, follow the instructions

below:

Step 1 Press and hold the RESET Button on the unit. While holding the

RESET button, press the HELP button. Release your ﬁnger from the

RESET button and then from the HELP button on the Console Unit.

The unit will beep four times.* Immediately thereafter, press the

HELP button again. The unit will emit two long beeps indicating it is

now in the auto-learn mode.

Step 2 Press the new or additional Help Activator. The unit will emit one

long beep and then a series of quick beeps.

Step 3 Press the RESET button on the unit. The Console Unit has now

learned the new Help Activator.

Step 4 To verify Activator Auto-Learn, press the Activator button to send in

a signal. When the Console Unit begins to dial, press the RESET

button to cancel the call in process.

* Note: If the Console Unit does not beep four times, press the RESET

button to restart the Auto-learn procedure.

Activator Programming Scenarios:

Replacing a Help Activator – Auto-Learn the unit twice to the new

activator in order to ﬁll both RF code spots.

Adding a second Help Activator – Auto-Learn the additional activator

only once. Be sure that both Help Activators activate the unit when

pressed.

Adding a Silent Panic Button - Call 1-800-645-3244 for programming

assistance.

Programming Activators

to the Console Unit

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant

to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful

interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may cause harmful interference to radio

communications. If this equipment does cause harmful interference to radio or television reception, which can

be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by

one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help.

Users must not modify this device. Modiﬁcations by anyone other than the party responsible for compliance

with the rules of the Federal Communication Commission (FCC) may void the authority granted under FCC

regulations to operate this device. This product meets the requirements of 47 CFR Part 68 of the Federal

Communications Commission (FCC) Rules.

In the event of equipment malfunction, all repairs should be performed by our Company or an authorized agent.

It is the responsibility of users requiring service to report the need for service to our Company or to one of our

authorized agents. Service can be facilitated through our ofﬁce at:

American Medical Alert Corp.

36-36 33rd Street

LIC, New York 11106

1-800-645-3244

NOTICE: Part 68, FCC Rules and Regulations permit this device to be directly connected to the telephone

network in the US. Standardized jacks are used for these connections. This equipment should not be used on

party lines or coin lines.

If trouble is experienced with this device, you should disconnect the Model 850(XL) appliance from the

telephone line to determine if it is malfunctioning. If the Model 850(XL) appliance is malfunctioning you

should discontinue use of the equipment until the problem has been corrected.

If the telephone company requests information on what equipment is connected to their lines, inform them of:

1. The telephone number this unit is connected to.

2. The Ringer Equivalence Number (REN), which is 0.1B.

3. The USOC jack required, which is RJ-31X.

The REN is used to determine how many devices can be connected to your telephone line. Excessive RENs on

a telephone line may result in the devices not ringing in response to an incoming call. The sum of the RENs of

all devices on any one line should not exceed ﬁve (5.0). If too many devices are attached, one or more may not

ring properly. To be certain of the number of devices that may be connected to a line, as determined by the total

RENs, contact the local telephone company.

This equipment complies with Part 68 of the FCC rules. Located on the bottom of this equipment is a label that

contains, among other information, the FCC registration number and ringer equivalence number (REN) for this

equipment. If requested, this information must be provided to the telephone company.

A plug and jack used to connect this equipment to the premises wiring and telephone network must comply

with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and

modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is

also compliant. See installation instructions for details.

If this equipment, model 850(XL), causes harm to the telephone network, the telephone company will notify

you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical,

the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to

ﬁle a complaint with the FCC if you believe it is necessary.

FCC Information

Equipment Information: Model: 850(XL)

Equipment Code: AL

Ringer Equivalence: (0.1B)

Ringer Type: B

Phone Jack: RJ31X

US: 5LTAL01B850

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