Tunstall Premier 1000 Bedienungsanleitung

Premier 1000

User Manual

Part Number. D3207463B

All the reassurance you need

Tunstall Australasia Pty Ltd.

Unit 1, 120 Fison Avenue West

Eagle Farm

QLD 4009 Australia

ACN 059 121 863

Telephone:07-3868 1322

Fax:07-3868 4322

Website:www.tunstallgroup.com

Contents

Your Premier 1000 Page 3

Pendant Page 4

To Install Your Premier 1000 Page 5

What to do in an emergency Page 6

To make an emergency call Page 6

To cancel an emergency call Page 6

Other Features Page 7

Answering calls with a Pendant Page 8

Hints and Tips Page 9

Pendant Page 10

Options Page 11

Notices Page 12

Your Premier 1000

Your Premier 1000 is an

emergency alarm device that

connects you to a 24 hour

Alarm Monitoring Centre.

If you have a telephone

you should plug it into your

Premier 1000 unit’s tel-

ephone extension socket.

This is so that any call being

made on the extension tel-

ephone will be cut off by an

emergency call - your emer-

gency call will then go

straight through to the

Alarm Monitoring Centre.

Contents of box

One Premier 1000.

One Power supply transformer (attached to the Premier 1000).

One Pendant (with neckcord and pocket clip).

One Premier 1000 User Manual.

Aerial

Hands-Free

LED

Cancel button

Illuminated red

Alarm button

Microphone

Pendant

Your Amie Pendant is a radio alarm transmitter

It is light, waterproof and can be worn in several ways. It can be clipped to

clothing or worn around your neck. When in your home or garden, keep it with

you at all times. Keep it by your bed at night.

When the alarm button is pressed it will automatically tell your Premier 1000

to dial the Alarm Monitoring Centre. The operator will know who you are and

where you live. They will know this even if you can not speak or hear their voice.

Amie Unit

Red Light

Alarm button

To Install Your Premier 1000

1. Plug the Premier 1000’s Power Supply Transformer into a mains

socket and switch it on. The red alarm button will light. If the

telephone line is not connected for one minute, the unit will warn

you (by sounding a tone). If the LED keeps flashing then telephone

your supplier.

2. Plug the telephone lead

of your Premier 1000

into your telephone

socket. Any warning will

stop.

3. If you have a telephone,

plug the telephone

connector of your

telephone into the socket

in the back of the Premier

1000 telephone plug.

4. Ensure that the flexible

wire aerial is hanging loose behind the back of the Premier 1000.

5. Ensure that the microphone on the front of the unit is unobstructed

(see diagram on Page 3).

6. When your Premier 1000 leaves the factory it is set to use LD Pulse

dialling. If your local telephone exchange supports MF Tone dialing,

your unit can be re-programmed by the Alarm Monitoring Centre.

The Premier 1000 MUST be tested to ensure that it works satisfactorily

before it is used as an emergency unit. Press the illuminated red Alarm

button and ensure that a call is made to the Alarm Monitoring Centre.

Once the previous call has been ended, press the Alarm button on the

Pendant and ensure that a call is made to the Alarm Monitoring Centre.

If you have more than one Pendant, then repeat this test for each Pen-

dant.

If either of these calls fails to connect to the Alarm Monitoring Cen-

tre, then the Premier 1000 should not be used as an emergency unit.

Please contact your supplier immediately.

Power

Aerial

Connector for

optional triggers

Premier 1000

unit’s

telephone lead

Rear

View

What To Do In An Emergency

To make an emergency call

Either: Press the red alarm button on your Premier 1000

Or: Press the button on your Pendant

Or: Pull the pullcord, if one is connected to your Premier 1000

The light in the alarm button will flash, and the unit will beep. You will hear

various tones as the call goes through. When the Alarm Monitoring Centre op-

erator (see footnote below) answers, explain your problem and the operator will

help you.

If your unit fails to connect to the Alarm Monitoring Centre, it will automati-

cally try again until it is successful (up to a maximum of 10 attempts).

When the Alarm Monitoring Centre operator has dealt with your call, your

unit will be reset automatically.

What if the telephone is already in use?

When you raise an emergency call, any outgoing call present on the attached

telephone will be cut off. Your emergency call will then go straight through to

the Alarm Monitoring Centre.

To cancel an emergency call

If you raise an emergency call by mistake, wait for five seconds then press the

green CANCEL button on your Premier 1000 - this will cancel the call.

If you can not get to your Premier 1000 before the Alarm Monitoring Centre

answers, do not worry. The operator will be glad to know that you are alright,

and that your unit is working correctly.

Normally emergency calls are routed through to an Alarm Monitoring Centre. However, in some cases

they will be routed through to a Personal Recipient. Personal Recipients are explained towards the

end of this manual.

Other Features

Telephone line monitoring

Your Premier 1000 is set-up to monitor whether the telephone line is available.

The line could become unavailable if the telephone line is disconnected or if the

service provided by your local telephone line supplier (e.g. TELSTRA) fails.

If your telephone line is unavailable, after one minute your unit will make a

warning beep every second until it becomes available again. If the warning is

sounded, check that the telephone lead is plugged into the socket correctly. The

warning can be silenced by pressing the CANCEL button. If in doubt check with

your local telephone service supplier (e.g. TELSTRA).

Power Failure

Your Premier 1000 is set-up to monitor for a power failure.

If there is a power failure your unit will continue to work (but the alarm

button won’t be illuminated). When the power fails, the unit beeps rapidly 10

times. A special battery takes over and supplies power for several hours (in

normal use). Once the battery is exhausted, the unit will cease to work until

mains power is restored. You will still be able to use your telephone.

If the power failure lasts for more than one hour, within the next hour your

unit will automatically dial the Alarm Monitoring Centre. The operator may al-

ready know that you have experienced a power failure and they should ask if you

are alright. The automatic call to the Alarm Monitoring Centre will be repeated

every four hours until the power supply is restored. The same warning call(s) will

be made if your unit is unplugged from the mains power supply or if the mains is

switched off.

The battery is automatically recharged by the mains power supply. After a

long power-cut it may take up to 36 hours to regain its full charge. If in doubt

check with your supplier.

Inactivity and Low Temperature Monitoring

Optional sensors can be connected to your Premier 1000 to allow monitoring of

inactivity and low temperature.

Away Feature

If you have inactivity or low temperature monitoring programmed into your

Premier 1000. Then telephone the Alarm Monitoring Centre when you are going

away for more than one day and ask them to suspend inactivity monitoring

temporarily. You will hear some tones whilst they do this.

Monitoring will start again when the CANCEL button is pressed or a call is

raised.

Answering Calls with a Pendant

You can also use your Pendant to answer and finish calls.

If your Premier 1000 is ringing, you can answer it by pressing the button on

your Pendant once. The call will then be answered and you can speak to the

caller hands-free.

To end a call answered with a Pendant, press the Pendant’s button again.

Pressing the CANCEL button will also finish a call answered with the Pendant.

Hints & Tips

If your Premier 1000 seems not to work

• Ensure that the transformer is plugged into the mains power supply.

• Ensure that the power supply is switched on (the alarm button

should be lit).

• Ensure that the telephone lead is plugged into the telephone socket

correctly.

Once you have eliminated these causes use another telephone to contact your

supplier.

Moisture

Your Premier 1000 is powered by the mains power supply and includes delicate

electronics. To allow water to come into contact with them is DANGEROUS and

may cause serious damage. If your unit does get wet, then unplug it from the

power supply and contact your supplier before attempting to re-use it.

Your Pendant is waterproof (making it easy to keep clean), but is not de-

signed for immersion for extended periods.

Cleaning

Dust your Premier 1000 with a SOFT CLOTH OR SOFT BRUSH. Stubborn marks

may be cleaned by using a soft cloth which has been moistened with a GENTLE

DILUTE DETERGENT.

DO NOT use a very wet cloth. DO NOT use harsh, abrasive or corro-

sive cleaning agents (e.g. avoid all scouring powders, bleaches, polishes,

etc.).

Pendant

When pressed, your Pendant shows a constant light

The red light on your Pendant should come on for three seconds whenever you

press the alarm button.

This means that the Pendant is transmitting and the battery is in good con-

dition.

When pressed, your Pendant shows a flashing light

This means that the Pendant is transmitting but it has low battery power. The

Alarm Monitoring Centre will be alerted to the low battery power automatically,

but you should CONTACT YOUR SUPPLIER AS SOON AS POSSIBLE to arrange

for a replacement Pendant.

When pressed, your Pendant does not light at all

THE PENDANT HAS NOT TRANSMITTED:

• IF YOU WERE TRYING TO MAKE AN ALARM CALL, THEN NO CALL

HAS BEEN MADE. RAISE A CALL BY ANOTHER METHOD (e.g. by

pressing the red alarm button on the Premier 1000 or pulling a

pullcord).

• If you were using your Pendant to answer a call when the Pendant

fails, you may press cancel to end the call.

IN EITHER CASE, YOU MUST CONTACT YOUR SUPPLIER AS SOON AS POSSIBLE

TO ARRANGE FOR A REPLACEMENT PENDANT.

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