WHISPER KOOL Self-Contained Extreme Ti Bedienungsanleitung

Page 1 | 1-800-343-9463

TROUBLESHOOTING GUIDE

Unit has ice forming on the evaporator

Possible cause Solution

Evaporator coil is dirty Clean the coil with a vacuum. If coil is very dirty, use a spray bottle

with a small amount of liquid dish detergent or coil cleaner. Spray coil,

There is something blocking the supply and/or return air Remove blockage

The evaporator fan is not turning on Call a service tech to troubleshoot

The unit has not gone through an Anti-Frost Cycle yet Check the coil for surface ice. Melt with blow drier until coil is warm to

the touch. Soak up water with a towel.

The unit continues to ice Observe ice formation pattern. If only part way up the coil face, unit

could be low on refrigerant. If all the way up, the coil may be dirty or

Unit does not run/power up

Possible cause Solution

Unit is not plugged in Make sure the unit is plugged into an outlet

Power switch not on Turn unit on by pressing the power button on the control

Line voltage is incorrect rating for unit Check line voltage to make sure there is 110V-120V

Bottle at setpoint Lower setpoint

Thermostat not calling for cooling Lower setpoint

Power select switch in wrong position See page 11 for correct switch position

Faulty thermostat or wiring Call Customer Service at 1-800-343-9463

Cellar temperature is too warm

Possible cause Solution

The temperature of the room to which the unit

exhausts exceeds 110°F

Intake temperature needs to drop below 110°F

The unit is undersized for the cellar Order correct size unit

There is something blocking the supply and/or return air on

evaporator or condenser side of the unit

Unit is mounted too low in the cellarRelocate unit so the distance from the ceiling and top of the unit or

cold air supply duct is no more than 18”

One or more of the fans is not turning on Call Customer Service at 1-800-343-9463

Compressor is not turning on Call Customer Service at 1-800-343-9463

Compressor keeps cycling on overload

Poor seal around door Make sure there are no air gaps around the door. If door seal is

damaged, replace it.

Setpoint too high Lower the setpoint

Evaporator coil is frosted or iced up Observe ice formation pattern. If only part way up the coil face, unit could

be low on refrigerant. If so, call Customer Service at 1-800-343-9463.

System runs constantly

Possible cause Solution

Leaky door seal or poorly insulated cellar Fix leaky door seal and insulate cellar in accordance with this manual

(page 9)

www.whisperkool.com | Page 2

Extreme Series

Unit leaks water

Possible cause Solution

Unit is level System should have a two-degree (2°) pitch towards the exhaust side

Drain line clogged or kinked

Drain is clogged, preventing water from escaping 1. Disconnect exterior drain line and clear it out; run provided drain

line brush through the drain port and into the interior drain line.

blockage; drop a pan tab into the drip tray to prevent further

blockages.

Drain line does not have a downward slope Fix drain line so there is a downward slope from the unit to the drain

Melt ice with blow drier; soak up with a towel

Unit runs but does not cool

Possible cause Solution

Make sure fan is unobstructed and coil is clean

Compressor not running Call Customer Service at 1-800-343-9463

Unit undersized Call Customer Service at 1-800-343-9463

Compressor is overheating

clean condenser coil as a possible cause of compressor overheating.

If problem repeats, call Customer Service at 1-800-343-9463.

Evaporator fan runs but compressor does not

Possible cause Solution

Running an Anti-Frost cycle Check evaporator coil temperature

Compressor and/or starting components faulty Call Customer Service at 1-800-343-9463

"Fan on" (FOn) setting has been increased, allowing fans to run after Lower the "fan on" (FOn) time

Compressor may have overheated

clean condenser coil as a possible cause of compressor overheating.

If problem repeats, call Customer Service at 1-800-343-9463.

Compressor runs but evaporator fan does not

Possible cause Solution

Faulty fan motor Call Customer Service at 1-800-343-9463

Faulty controller Call Customer Service at 1-800-343-9463

Compressor short cycles

Possible cause Solution

Evaporator blows on bottle probe Move bottle probe to a more central location

Unit low on refrigerant charge Call Customer Service at 1-800-343-9463

Condensing fan motor/capacitor faulty Call Customer Service at 1-800-343-9463

Compressor and/or starting components faulty Call Customer Service at 1-800-343-9463

Humidity in cellar too low

Possible cause Solution

Not enough moisture

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