Xerox Splash RPX-iii 700 Bedienungsanleitung

Troubleshooting Guide

Splash RPX-iii

Xerox 700 Digital Color Press

under Legal Notices for this product.

45073101

7 May 2008

CONTENTS 3

CONTENTS

INTRODUCTION 5

The troubleshooting process 5

Terminology and conventions 5

TROUBLESHOOTING 6

RPX-iii Macintosh computer 6

Network Connect 7

Checking the dongle 7

Connecting to the network 8

Connecting to the Fiery 8

Direct Connect 9

Checking connections 9

Checking the dongle 9

Checking the IP address on the digital press 10

Printing 12

Printing to the digital press 12

Printing to the Fiery 14

Restarting the Fiery 15

Reinstalling Fiery system software 16

INDEX 17

CONTENTS

INTRODUCTION 5

INTRODUCTION

This document identifies common problems that may occur with the Splash RPX-iii

Xerox 700 Digital Color Press and suggests ways of correcting them.

The troubleshooting process

The Splash RPX-iii Xerox 700 Digital Color Press is connected to the Xerox 700 Digital

Color Press and a Xerox EX Print Server by using Direct Connect or Network Connect.

This document discusses problems that may occur with any of the following:

• Splash RPX-iii Xerox 700 Digital Color Press

• Interface between the Splash RPX-iii Xerox 700 Digital Color Press and the Xerox EX

Print Server

• Interface between the Splash RPX-iii Xerox 700 Digital Color Press and the network

Issues that relate exclusively to the Xerox EX Print Server and the interface between

the Xerox EX Print Server and the Xerox 700 Digital Color Press are beyond the scope of this

document. For information about operating, servicing, and troubleshooting the Xerox EX

Print Server, see the documentation that accompanies the print server.

NOTE: Detailed information about the Apple Macintosh computer is beyond the scope of

this document. If you require more information specifically about operating, servicing, and

troubleshooting the Macintosh computer, see the documentation that accompanies your

Macintosh.

Terminology and conventions

This document uses the following terminology and conventions.

Term or convention Refers to

Digital press Xerox 700 Digital Color Press

Fiery Xerox EX Print Server and Integrated Fiery Color Server

Mac OS Mac OS X

EFI Splash RPX-iii Splash RPX-iii Xerox 700 Digital Color Press

Titles in italics Other documents in this set

Windows Microsoft Windows 2000, Windows XP, Windows Server 2003,

Windows Vista

TROUBLESHOOTING 6

TROUBLESHOOTING

This chapter provides troubleshooting guidelines and explains some common problems you

may encounter.

Follow the procedures in Getting Started for connecting the EFI Splash RPX-iii, installing

Splash RPX-iii Server Software, and configuring network settings. Perform these tasks in the

order in which they appear in Getting Started.

If you follow the procedures in the correct order and still encounter problems, see the

following sections.

RPX-iii Macintosh computer

The following table lists some of the problems you may encounter with the computer on

which the Splash RPX-iii Server Software is installed.

If this happens Try this

The RPX-iii Macintosh computer

is installed and connected, but

does not start when the power

button is pressed.

• Properly connect the RPX-iii Macintosh computer power cables to live, grounded AC outlets.

• Consult other Macintosh documentation or contact your Apple service/support center.

The RPX-iii Macintosh computer

starts with the start-up tone, but

no image appears on

the monitor.

• Connect the monitor power cable to a live, grounded AC outlet.

• Connect both ends of the monitor cable.

• Turn on the monitor.

• Adjust the brightness and contrast settings.

• The monitor may be faulty. If a different Mac OS-compatible monitor is available, substitute it.

The RPX-iii Macintosh computer

starts, but the keyboard and/or

mouse do not work.

• Connect the keyboard and secure all cable connections. If a different Mac OS-compatible

keyboard and cable are available, substitute them if securing the connections does not resolve the

problem.

• Connect the mouse to the keyboard. If a different Mac OS-compatible mouse is available,

substitute it for the mouse.

The optical drive is not

responding.

• If a disk is in the drive, wait one minute to make sure that the drive is not busy reading the disk.

• Press the Eject button on the keyboard.

• If the problem persists, navigate to Applications > Utilities > Disk Utility, select the disk icon,

and then click the Eject button near the top of the Disk Utility window.

• Check the cable connections to the drive.

TROUBLESHOOTING 7

Network Connect

This section describes some of the issues you may encounter when using Network Connect,

which allows the EFI Splash RPX-iii to access the digital press over the network.

With Network Connect, you can use the features and workflow of the EFI Splash RPX-iii

and the Fiery at the same time.

NOTE: Communication between the EFI Splash RPX-iii and the Fiery is optimized for a

Gigabit Ethernet connection. In the Network Connect configuration, you can achieve

maximum performance by putting the EFI Splash RPX-iii and the Fiery on the same

Gigabit switch. This helps minimize slowdowns due to other traffic on the network.

Checking the dongle

If a message on the EFI Splash RPX-iii indicates that no dongle is attached, do the following:

• Check that a dongle is plugged into the EFI Splash RPX-iii and that the light is on.

• Remove the dongle and plug it in again.

• Quit the EFI Splash RPX-iii and restart it. If the dongle is recognized the second time,

go to the Accounts panel of System preferences and remove the Splash Server from the list

of Login items.

NOTE: If the dongle is recognized the second time, but not the first time you start the EFI

Splash RPX-iii, it may be because the dongle driver has not fully loaded. Removing Splash

Server from the list of Login items gives the dongle driver a chance to complete loading before

the EFI Splash RPX-iii starts.

System performs slowly

and/or hangs periodically.

• Recheck all cables and connections.

• Reinstall the Splash RPX-iii Server Software (see Getting Started).

• Verify the type, speed, capacity, and installation of the memory DIMMs. For minimum

system requirements, see Getting Started.

The RPX-iii Macintosh computer

starts, but the Splash RPX-iii

Server Software reports that there

is a problem.

• The Splash RPX-iii Server Software requires that several system extension files be present.

If one or more is missing, reinstall the Splash RPX-iii Server Software from the Splash RPX-iii

Server Software DVD.

If this happens Try this

TROUBLESHOOTING 8

Connecting to the network

If you cannot connect to the network, try the following:

• Check the cable connection to the back panel and the network. Make sure that the cable is

the correct type. Do not use the Ethernet crossover cable in place of the network Ethernet

cable. Check the label to identify the crossover cable. The cables are not interchangeable.

• If the network Ethernet cable is the correct type and is properly connected to the back

of the EFI Splash RPX-iii, try connecting a new network Ethernet cable to the back of the

EFI Splash RPX-iii.

NOTE: The network Ethernet cable should be connected to the first port on the EFI

Splash RPX-iii.

• Check that the Fiery scan crossover cable is connected correctly. If you unplug the cable

and reconnect it, restart the Fiery.

• Check the network settings on the EFI Splash RPX-iii. For information about Network

Setup, see Getting Started and the Configuration Guide.

• Review the network sections of the documentation that accompanies your Macintosh

computer.

• If the problem persists, ask the network administrator to check other devices on the

network. If other devices are not functioning, the problem may be with the network.

• Reinstall Splash RPX-iii Server Software (see Getting Started ). Corrupt Splash RPX-iii

Server Software may cause the system to hang.

Connecting to the Fiery

If you cannot connect to the Fiery, do the following.

• Check the Fiery IP address.

To confirm the IP address, print a Configuration page or ask your network administrator

for the IP address.

• Type the IP address manually. The Fiery may be on a different subnet.

• Connect to a different Fiery for the Xerox 700 Digital Color Press.

• If nothing prints, check that port 9100 on the Fiery is enabled in Network Setup.

Quit the EFI Splash RPX-iii, restart the Fiery, and then restart the EFI Splash RPX-iii.

For information about port 9100 on the Fiery, see the documentation that accompanies

your Fiery.

• Restart the Fiery (see page 12).

• For the initial connection, make sure that the digital press is not in Sleep Mode.

TROUBLESHOOTING 9

Direct Connect

This section describes some of the issues you may encounter when setting up Direct Connect

between the EFI Splash RPX-iii and the Fiery.

Direct Connect allows the EFI Splash RPX-iii to access the Fiery by an Ethernet crossover

cable. The EFI Splash RPX-iii is visible on the network, but the Fiery is not.

If you connect the EFI Splash RPX-iii to the Fiery and a message indicates that the EFI

Splash RPX-iii cannot find a Fiery connected to the second Ethernet port, perform the

following checks.

Checking connections

Check that the correct Ethernet crossover cable has been connected from the NET jack on

the Fiery to the correct Ethernet port on the EFI Splash RPX-iii. The Ethernet crossover cable

is labeled. For more information, see Getting Started and the Server Installation and Setup

Roadmap.

Check that the Fiery scan Ethernet cable is securely connected by unplugging the cable and

plugging it in again.

NOTE: Add-in Ethernet cards are not supported for Direct Connect.

Checking the dongle

If a message on the EFI Splash RPX-iii indicates that no dongle is attached, do the following:

• Check that a dongle is plugged in to the EFI Splash RPX-iii and that the light is on.

• Remove the dongle and plug it in again.

• Quit the EFI Splash RPX-iii, and then restart it. If the dongle is recognized the second

time, go to the Accounts panel of System preferences and remove the Splash Server from

the list of Login items.

NOTE: If the dongle is recognized the second time, but not the first time you start the EFI

Splash RPX-iii, it may be because the dongle driver has not fully loaded. Removing Splash

Server from the list of Login items gives the dongle driver a chance to complete loading before

the EFI Splash RPX-iii starts.

TROUBLESHOOTING 10

Checking the IP address on the digital press

If you cannot complete the Direct Connect connection, the IP address on the digital press

may be set incorrectly. To fix this, do the following:

• Quit the EFI Splash RPX-iii.

• Set the IP address using the Control Panel (see “To configure the digital press IP address

using the Control Panel” on page 10).

• Wait until the Fiery Start Page prints.

NOTE: You may have to manually restart the Fiery (see page 15).

• Verify that the IP address on the Start Page is correct.

• Start the EFI Splash RPX-iii.

Setting the IP address

The following procedure explains how to set the digital press to a fixed IP address using the

the digital press Control Panel.

TOCONFIGURE THE DIGITAL PRESS IP ADDRESS USING THE CONTROL PANEL

1 Power on or wake up the digital press.

Wait for the Network and Web applications to illuminate on the digital press.

2 Press the Log In/Out button on the digital press.

3 Type the ID using the keypad, and then press Confirm on the Control Panel.

NOTE: The ID is usually “11111”.

4 P r e s s M a c h i n e S t a t u s > T o o l s > N e t w o r k C o n t roller Settings > Connectivity & Network Setup on

the Control Panel.

5 Press 2 TCP/IP - Get IP Address and press Change Settings.

6 Press Static and press Save.

7 Press 3 TCP/IP - IP Address and press Change Settings.

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