Xerox Telecopier 7017 Produkthandbuch

7017 / 7017SF Technical Reference

Manual

Table of Contents

Section 1 Service Call Procedures

Section 2 Status Indicator Repair Analysis Procedures

Section 3 Image Quality

Section 4 Repair / Adjustment

Section 5 Parts List

Section 6 General Procedures / Information

Section 7 Wiring Data

Section 8 Store and Forward Option

7010 / 7017SF Technical Reference Manual

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1. Service Call Procedures

Introduction 1-2●

Call flow 1-2●

Procedures

1.1 Initial Actions 1-2●

1.2 System Checks 1-2●

1.2.1 Prepare for System Checks 1-3

1.2.2 Off-Line System Check 1-3

1.2.3 On-Line System Check 1-5

1.3 Additional System Checks 1-6●

1.3.1 G2 On-Line Check 1-6

1.3.2 Store and Forward Check 1-6

1.3.3 Automatic Document Feeder Check 1-7

1.4 Final Actions 1-7●

1.4.1 Call Completion 1-7

1. Service Call Procedures

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Section Introduction

The Service Call Procedures section is used to

identify a suspected problem. This section

contains, Initial Actions, System Check,

Additional Systems Check and Final Actions.

Initial Action is used to gather information

regarding the performance of the terminal.

Initial Action is usually the first step performed

on a service call. System Check is used to verify

the normal operation of the terminal.

Additional System Check contains mechanical

RAPs (Repair Analysis Procedures) and various

built-in electrical tests that can be initiated by

the service representative. Refer to Additional

System Check when directed by System Check.

Final Actions is used to complete the service

call after the problem has been repaired.

Call Flow

The Call Flow diagram illustrates the normal

sequence of events used on each service call.

Service Call Procedures

Status Indicator RAPs

Spare Parts List

Repair

Image Quality RAPs

7017-104

Figure 1 Call Flow

Procedures

1.1 Initial Action

Initial Action is used to gather information

from the operator concerning problems at the

local terminal. Question the operator and

make note of symptoms and error codes or

other information concerning the error. This

information may help you to identify a

problem in the case of an intermittent or

unusual machine error. Once all information is

gathered, prepare for System Check. If the

operator is not available, go directly to the

System Check.

1.2 System Checks

Begin each procedure in System Check with

Step 1. It is important to follow the sequence

outlined in the Off-Line and On-Line

procedures since each step assumes the

previous steps to be correct. Each step is the

normal operational event of the terminal and

can be confirmed by answering Y(yes) to the

statement. A Yresponse leads to the next

step. A N(No) response will lead to a RAP

(Section 2.0) or a component replacement.

Replace the components listed after Nin the

order given.

Perform the System Check to verify repair after

completing each corrective action (replacing

or adjusting a part, or reseating a connector,

etc.).

If an error code is displayed, go to Section 2.0.

Turn to the Table of Contents and locate the

Error Code List. Locate the error code that was

displayed and follow the Corrective Action

indicated.

If an operator function and error code are

displayed, write down the error code and

perform the operator function. In the event

the operator function does not repair the

problem, go to Section 2. Locate the error

code in the Error Code List and follow the

actions indicated.

In the event Service Call Procedures do not

isolate the problem call for assistance.

6/88

Introduction, Call Flow, Procedures 1-2 Telecopier 7017 / 7017SF

www.printcopy.info

1.2.1 Prepare for System Checks

1. Check for any obvious problems such as a

recording paper jam, original jam,

telephone or data cable connections

loose at the terminal jacks or wall jack.

2. Ensure that handset is on handset cradle

and that power cord is connected to

terminal and to wall outlet.

3. If unable to perform any of the following

steps, go to 1.2.2 Off-Line System Check.

4. Enter service mode.

a. Press Menu.

b. Press *on the key pad three times.

c. Press Stop.

d. Upper line of display blinks to

indicate terminal is in service mode.

5. Print the service option report (save for

Final Actions).

a. Press Menu.

b. On the keypad, press 2 then 2.

c. Press Start.

6. Set listen to dial to on.

RX NOTE: Perform this step only if listen to

dial is permitted in your country.

a. Press Menu.

b. On the keypad, press 4 then 5.

Display indicates:

45 LISTEN TO DIAL

PRESS [ENTER] OR [SCROLL]

c. Press Enter.

d. If listen to dial is on, go to next step.

If listen to dial is off, press Select to

change to on.

e. Press Enter.

7. Set key tone to on.

a. Press Menu.

b. On the keypad, press 5 then 2.

Display indicates:

52 PANEL KEY TONE

PRESS [ENTER] OR [SCROLL]

c. Press Enter.

d. If panel key tone is on, go to next

step. If panel key tone is off, press

Select to change to on.

e. Press Enter.

8. Go to 1.2.2 Off-Line System Check.

1.2.2 Off-Line System Check

NOTE: If an error code (COXX, FPXX, EXXX, or

OPXX) appears at any time during this check,

do not continue. Refer to Section 2 for the

Error Code List and perform the actions

indicated.

1. Ensure that handset is on handset cradle.

Disconnect power cord from terminal,

wait five seconds, then reconnect power

cord to terminal. Observe red LED and

green LED of power supply come on.

(LEDs are visible through fan vent at rear

of terminal.)

| RAP 2.3.1

2. Power supply fan comes on.

| Replace fan.

3. Within 3 seconds display indicates:

Please WAIT Telecopier 7017

| Replace A2, A6, A10.

4. Approximately 15 seconds after terminal

powers up, power supply fan and red LED

go off.

| RAP 2.3.12

5. ADF feed belt and nudger are stationary.

| Replace A2.

8/88

Telecopier 7017 / 7017SF 1-3 Prepare for System Checks, Off-Line System Check

www.printcopy.info

6. Look upward into document output area

(between upper and lower scan covers).

LED array on A1 (video assembly) is off.

(Ignore the momentary flash.)

| Replace A2.

7. Approximately 15 seconds after terminal

powers up, following message appears:

LOAD ORIGINALS FACE DOWN IN INPUT TRAY

TIME DATE

| Check document sensor (RAP 2.3.8);

replace A2, A10

8. Error Correct LED is off.

| Press Comm Mode key one time,

then go to next step.

9. Only one Original LED, only one

Resolution LED, and only one Comm

Mode LED are on.

| Replace A2, A6.

10. Control panel LEDs on steady (not

flashing).

| Replace A2, A6.

NOTE: If keys do not function properly at any

time during remainder of test, replace A2, A6.

11. Tone is heard when Stop key is pressed.

| Replace A2, A6, speaker.

12. Run Auto Diagnostics.

a. Press Menu.

b. On the key pad, press 2 then 4.

c. Press Start. The display indicates:

24 DIAGNOSTICS

| Perform the operator action

indicated. Go to Section 2. for the

Error Code List.

13. Printer operates without excessive motor

noise during the print operation.

| Check printer belt (RAP 2.3.11);

replace A2, print motor.

14.Printer completely feeds approximately

14 inches (35.5 cm) of recording paper

out of the terminal.

| RAP 2.3.6; replace A2.

15. Recording paper is cut.

| RAP 2.3.6; replace A2, cutter

solenoid.

16. The diagnostic test pattern is acceptable

(compare to test pattern in Section 3).

| RAP 2.3.3

NOTE: If extended operation of printer is

desired, perform

RAP

2.3.7 Paper Feed Test.

17. Set document guides for 8.5 inches (21.6

cm).

18. Place original (test pattern 82P151) into

the ADF face down. The display

indicates:

DIAL TELEPHONE NUMBER

PRESS [COPY] TO MAKE A COPY

| Check document sensor (RAP 2.3.8);

replace A2.

19. Press Copy, then press Start. Nudger

cycles only once as original is fed into

scanner.

| Replace A2, nudger solenoid.

20. Scanner motor noise is normal (no

excessive noise).

| Replace A2; check scan input drive

belt (RAP 2.3.11); replace scan motor.

21. Original is fed through scanner.

| Replace video assembly, A2.

22. Recording paper is cut, and original feeds

out.

| Check scan position sensor (RAP

2.3.8), scan output drive belt (RAP

2.3.11); replace A2.

23. Original is unwrinkled.

| Check platen belt (RAP 2.3.11);

replace A2, scan motor.

12/88

Off-Line System Check 1-4 Telecopier 7017 / 7017SF

www.printcopy.info

24. Image is full size (not reduced).

| Check wide original sensor (RAP

2.3.8); replace A2.

25. Image is parallel with paper edges (not

skewed).

| Check platen belt (RAP 2.3.11).

26. Image quality is acceptable (compare to

test pattern sample in Section 3).

| Clean platen glass; replace A2, video

assembly.

27. Set document guides for 11 inches (28

cm).

28. Place test pattern 82P151 into the ADF

face down. Reduction LED comes on.

| Check wide original sensor (RAP

2.3.8); replace A2.

29. Press Copy, then press Start. The original

is fed into the Scanner.

| Replace A2.

30. Image quality is acceptable (compare to

Wide Original sample test pattern in

Section 3).

| Clean platen glass; replace A2, video

assembly.

31. Perform 1.2.3 On-Line System Check.

1.2.3 On-Line System Check

NOTE: Perform this check only after 1.2.2 Off-

Line System Check has been performed.

NOTE: If an error code (COXX, FPXX, EXXX, or

OPXX) appears at any time during this check,

do not continue. Refer to Section 2. for the

Error Code List and perform the actions

indicated.

1. Perform a send operation to a known

good G3 facsimile terminal.

RX NOTE: If listen to dial is not permitted in

your country, go to step 3.

2. Dial tone is heard when terminal goes On

Line.

| RAP 2.3.4.

3. Dialing is completed successfully.

| Replace A10, A2.

4. Terminal transmitted in G3 mode at 9600.

| Replace A5, A2.

5. After completion of the send operation,

the display indicates:

SEND OPERATION COMPLETE #1

TIME DATE

| Replace A2, A5, A10.

6. Image quality received at the remote

terminal is acceptable. (Image quality

acceptance is determined by the remote

operator’s perception of quality.)

| RAP 2.3.13.

7. Call the terminal from another

telephone. The terminal answers with a

ready tone and the following is displayed

for approximately 3 seconds.

INCOMING CALL

TIME DATE

| RAP 2.3.5.

8. Perform a receive operation. Terminal

receives normally at 9600 bps.

| Replace A10, A2.

9. Image quality is acceptable (refer to

Image Quality Section 3).

| RAP 2.3.13.

10. All suspect options and features have

been checked.

| Refer to Table 1 to select the

appropriate Additional System

Checks (1.3).

11. Go to Final Actions.

Table1. AdditionalSystemChecks

Suspect Option or Feature Check

G2 mode in send or receive 1.3.1

Store and forward option 1.3.2

Automatic Document Feeder

(multiple originals) 1.3.3

12/88

Telecopier 7017 / 7017SF 1-5 Off-Line System Check, On-Line System Check

www.printcopy.info

24. Image is full size (not reduced).

| Check wide original sensor (RAP

2.3.8); replace A2.

25. Image is parallel with paper edges (not

skewed).

| Check platen belt (RAP 2.3.11).

26. Image quality is acceptable (compare to

test pattern sample in Section 3).

| Clean platen glass; replace A2, video

assembly.

27. Set document guides for 11 inches (28

cm).

28. Place test pattern 82P151 into the ADF

face down. Reduction LED comes on.

| Check wide original sensor (RAP

2.3.8); replace A2.

29. Press Copy, then press Start. The original

is fed into the Scanner.

| Replace A2.

30. Image quality is acceptable (compare to

Wide Original sample test pattern in

Section 3).

| Clean platen glass; replace A2, video

assembly.

31. Perform 1.2.3 On-Line System Check.

1.2.3 On-Line System Check

NOTE: Perform this check only after 1.2.2 Off-

Line System Check has been performed.

NOTE: If an error code (COXX, FPXX, EXXX, or

OPXX) appears at any time during this check,

do not continue. Refer to Section 2. for the

Error Code List and perform the actions

indicated.

1. Perform a send operation to a known

good G3 facsimile terminal.

RX NOTE: If listen to dial is not permitted in

your country, go to step 3.

2. Dial tone is heard when terminal goes On

Line.

| RAP 2.3.4.

3. Dialing is completed successfully.

| Replace A10, A2.

4. Terminal transmitted in G3 mode at 9600.

| Replace A5, A2.

5. After completion of the send operation,

the display indicates:

SEND OPERATION COMPLETE #1

TIME DATE

| Replace A2, A5, A10.

6. Image quality received at the remote

terminal is acceptable. (Image quality

acceptance is determined by the remote

operator’s perception of quality.)

| RAP 2.3.13.

7. Call the terminal from another

telephone. The terminal answers with a

ready tone and the following is displayed

for approximately 3 seconds.

INCOMING CALL

TIME DATE

| RAP 2.3.5.

8. Perform a receive operation. Terminal

receives normally at 9600 bps.

| Replace A10, A2.

9. Image quality is acceptable (refer to

Image Quality Section 3).

| RAP 2.3.13.

10. All suspect options and features have

been checked.

| Refer to Table 1 to select the

appropriate Additional System

Checks (1.3).

11. Go to Final Actions.

Table1. AdditionalSystemChecks

Suspect Option or Feature Check

G2 mode in send or receive 1.3.1

Store and forward option 1.3.2

Automatic Document Feeder

(multiple originals) 1.3.3

12/88

Telecopier 7017 / 7017SF 1-5 Off-Line System Check, On-Line System Check

www.printcopy.info

1.3 Additional System Checks

1.3.1 G2 On-Line Check

NOTE: Perform this check only after 1.2.2 Off-

Line System Check and 1.2.3 On-Line System

Check have been performed. Transmit and

receive to/from a known good terminal

capable of G2 operation.

NOTE: If an error code (COXX, FPXX, EXXX, or

OPXX) appears at any time during this check,

do not continue. Refer to Section 2 for the

Error Code List and perform the actions

indicated.

1. Ensure power has been on for 15 seconds,

then enter service mode.

2. Press Menu.

3. Press 9 then 3 on the key pad.

4. Press Start.

5. Display indicates:

93 COMMUNICATIONS MODE >XXX

PRESS [START] OR [SCROLL]

6. Note which communications mode

customer has selected (AUTO, G3STD, or

G2).

7. If G2 not selected, select G2 by pressing

Select until display indicates:

93 COMMUNICATIONS MODE >G2

PRESS [START] OR [SCROLL]

8. Press Enter.

9. Perform a transmit operation and then a

receive operation. Terminal transmits

and receives normally for CCITT G2.

| Replace A5, A2,

10. Press Menu.

11. Press 9 then 3 on the key pad.

12. Press Start.

13. Press Select until display indicates

communications mode customer had

selected (AUTO, G3STD, or G2) as noted

in Step 9.

14. Return to procedure which directed you

to this check or go to Final Actions.

1.3.2 Store and Forward Check

NOTE: Perform this check only after 1.2.2 Off-

Line System Check and 1.2.3 On-Line System

Check have been performed.

NOTE: If an error code (COXX, FPXX, EXXX, or

OPXX) appears at any time during this check,

do not continue. Refer to Section 2. for the

Error Code List and perform the actions

indicated.

1. Visually check that store and forward

A8 PWB is installed.

2. Ensure power has been on for 15

seconds, then enter service mode.

3. Press Menu.

4. Press 1 then 8 on key pad. Display

indicates:

18 CONFIDENTIAL SEND >OFF

PRESS [SELECT] TO CHANGE THEN [ENTER]

| Replace A8, A2.

5. Exit service mode.

6. Ask customer to perform store and

forward operation.

7. Store and forward completes normally.

| Replace A8, A2.

8. Return to procedure which directed you

to this check or go to Final Actions.

12/88

G2 On-Line, Store & Forward Checks 1-6 Telecopier 7017 / 7017SF

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1.3.3 Automatic Document Feeder

Check

NOTE: Perform this check only after 1.2.2 Off-

Line System Check and 1.2.3 On-Line System

Check have been performed.

NOTE: If an error code (CXXX, FPXX, EXXX, or

OPXX) appears at any time during this check,

do not continue. Refer to Section 2 for the

Error Code List and perform the actions

indicated.

1. Enter Service Mode.

2. Place at least three sheets of paper

(multiple originals) into input tray.

3. Enter Original Feed Test.

a. Press Menu.

b. On the key pad, press 7 then 2. The

display indicates:

72 ORIGINAL FEED

PRESS [START] OR [SCROLL]

4. Press Start.

5. Originals feed one sheet at a time.

| RAP 2.3.10.

6. Press Stop to end test.

7. Go to Final Actions.

1.4 Final Action

1.4.1 Call Completion

1. Clean the platen glass.

a. Open and secure the upper scan

cover.

b. Moisten a soft, lint-free cloth or

paper towel with Xerox Lens and

Mirror Cleaner and clean the platen

glass.

2. Cheat upper scan cover interlock switch.

3. Enter Service Mode.

NOTE: Use Xerox CLEAN-UPS to perform the

following cleaning functions (it may be

necessary to use several CLEAN-UPS).

4. Enter the Scan Motor Test.

a. Press Menu.

b. On the key pad, press 7 then 4.

c. Press Start. (Scan motor operates.)

d. Hold the CLEAN-UP against the ADF

belt. Apply enough pressure to clean

the ADF belt but not stall the scan

motor.

5. Clean the ADF belt.

6. Press Stop to end test.

7. Clean the following:

a. Clean the retard pad.

b. Clean the lower scan drive rollers.

c. Clean the platen roller.

d. Clean the upper scan idler rollers.

8. Clean the pressure roller.

a. Open printer.

b. Clean the exposed area of the

pressure roller and rotate the roller

clockwise to clean the complete roller

surface.

9. Make a Service Options Report for future

reference.

a. Press Menu.

b. On the key pad, press 2 then 2.

c. Press Start.

10. Refer to Service Options Report printed

during Prepare For System Check (if

available) and ensure present

configuration agrees with original

customer configuration.

11. Fold as necessary and place the Service

Options Report behind the Operator

Guide in the output tray.

NOTE: The Service Options Report is retained

as a record of the system data configuration

and all option settings configured by the

Customer. This is useful in case such

information is lost due to Main A2 PWB

replacement or inadvertent erasure.

12. Perform System Check to verify

operation.

13. Replace and clean all covers removed

during the service call.

14. Complete all required administrative

tasks.

12/88

Telecopier 7017 / 7017SF 1-7 ADF Check, Call Completion

www.printcopy.info

2. Status Indicator Repair Analysis Procedures

Introduction 2-2●

PWB Designations 2-2●

Error Code List

COXX Error Codes 2-3●

FPXX Error Codes 2-3●

EXXX Error Codes 2-3●

FCXX Error Codes 2-4●

OPXX Error Codes 2-5●

Status Indicator RAPs

RAP 2.3.1 One or Both LEDs of Power Supply are Off 2-7●

RAP 2.3.2 Load Isolation 2-9●

RAP 2.3.3 Diagnostic Pattern is Unacceptable 2-10●

RAP 2.3.4 Dial Tone is Not Heard 2-10●

RAP 2.3.5 The Terminal Does Not Answer 2-11●

RAP 2.3.6 Mechanical Checkout 2-11●

RAP 2.3.7 Paper Feed Test 2-12●

RAP 2.3.8 Sensor Test 2-12●

RAP 2.3.9 Scanner Test 2-14●

RAP 2.3.10 Automatic Document Feeder Test 2-14●

RAP 2.3.11 Belt Checkout 2-16●

RAP 2.3.12 Both LEDs Remain On 2-16●

RAP 2.3.13 Received Image Quality is Unacceptable 2-16●

2. Status Indicator RAPs

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