Zoom 5590C Gebrauchs- und Pflegehandbuch

10/27/2008 v5.0.8-00

Firmware Version 5.0.8-00 for Zoom ADSL X6 Model 5590C/D/E/F

This firmware is only compatible with the Zoom ADSL X6 Model 5590C, 5590D, 5590E, or 5590F.

You have a C, D, E, or F model version if the ETHERNET ports on the modem's back panel are

color-coded yellow.

Important Notes

•If you get a Firmware Update Failed error ("Failed to write to system. Not enough core.")

while attempting this firmware upgrade, you will need to load an interim code file and then re-

apply the 5.0.8 firmware file, as explained in the steps below.

•You will be required to perform two hard factory resets on the Zoom ADSL X6, as described

below. For this reason, please take note of your X6's Basic Setup settings as well as any

configurations you have made on the Wireless and Advanced Setup pages. You will need to

re-enter your settings manually after the modem has been upgraded.

•You must upgrade the firmware from a wired computer that is plugged directly into the X6.

How to Apply the Firmware Upgrade

Connect a computer directly into the Zoom ADSL X6 modem/router via an Ethernet cable.

Do not attempt to carry out the firmware upgrade over a wireless connection or through

another router or network device!

Unplug the DSL line from the back of the X6. Also unplug any Ethernet cables except the

one for the computer on which you will be upgrading from.

Close all running programs, including any instant messaging applications.

It is recommended that you turn off any anti-virus and firewall/security software. Also disable

the pop-up blocker feature in your web browser (or other application).

Access the Zoom Configuration Manager by double-clicking on the Zoom icon on your

desktop. If the Zoom icon is not there, then open your web browser and go to the X6's LAN IP

address. By default this is http://10.0.0.2.

When prompted, enter the username and password. By default these are:

User Name: admin

Password: zoomadsl (where "l" is a lowercase letter L)

You must perform a hard factory reset on the X6. The hard reset procedure depends on

your X6's current Firmware Version. You can find the current Firmware Version on the

System Status page.

If your X6 has a 5.0.4-xx or later firmware version:

aOn the X6's back panel, press and hold the RESET button for 2 seconds and then

release.

bWhile the modem is going for reboot, the POWER light will turn red, ETHERNET will turn

off briefly, and then WLAN and DSL will turn off. Please wait about 45 seconds, until the

DSL light starts to blink again.

If your X6 has a 5.0.2-xx or earlier firmware version:

aOn the X6's back panel, press the RESET button 7 times slowly (once per second).

bWait 10-15 seconds until the yellow and green ETHERNET port lights turn off briefly.

cNow look at the X6's front panel label. The POWER light will turn red and then the rest of

the lights will turn off.

dPlease wait about 45 seconds, until the DSL light starts to blink again.

To prevent wireless traffic from possibly interfering with the firmware upgrade, we advise that

you disable the X6’s wireless feature:

aClick the Wireless icon. The Wireless Setup page appears.

bChange Wireless Status to Disable.

cClick Save Changes and then Write Settings to Flash.

Load the 5.0.8 firmware file:

aClick the Advanced Setup button.

bUnder Administration, click Firmware Update. The Firmware Update page appears.

cClick Browse... (or Choose File).

dLocate and select the file named Zoom-X6-Ver-5.0.8-00-http-upload.tar and then click

Open (or Choose). Note: In some cases this filename may be truncated.

eClick the Image Upload button. The Updating process begins.

If you get a “Firmware Update Failed” error, please skip to the Load the Interim Code

File section below. Otherwise, continue to step f.

fDo not interrupt the firmware loading process! Please wait until the web page status

changes to "Firmware Update Complete." This process may take several minutes.

Note: If, while the firmware is being loaded (when the # characters are moving across a

line), the page suddenly displays "page cannot be displayed," DO NOT power cycle or

turn off the modem. Instead, log back into the modem at http://10.0.0.2 and click on

Advanced Setup, Firmware Upgrade and then click the More button to display the

Upgrade page again.

gWhen prompted to reboot, click the Reboot button. The POWER light will turn red and

then the rest of the lights will turn off briefly. Please wait about 45 seconds, until the DSL

light starts to blink again.

You must perform a second hard factory reset:

aOn the X6's back panel, press and hold the RESET button for 2 seconds and then

release.

bWhile the X6 is going for reboot, the POWER light will turn red, ETHERNET will turn off

briefly, and then WLAN and DSL will turn off. Please wait about 45 seconds, until the

DSL light starts to blink again.

1010

To confirm a successful firmware upgrade, go to the modem's System Status page and

check that the Firmware Version includes “5.0.8-00.” (Note: If the web page displays "action

canceled" or "page cannot be displayed," you may need to close and re-open your web

browser.)

1111

Now you may reconnect the cables and re-enter your X6's configuration. Remember to click

the Save Changes and Write Settings to Flash buttons. If you disabled your anti-virus

software or any other programs or features, you may now turn them back on.

Load the Interim Code File (If Necessary)

This step is ONLY required if you get a Firmware Update Failed error ("Failed to write to

system. Not enough core.") when attempting to load the 5.0.8 firmware file.

aClick the Advanced Setup icon.

bUnder Administration, click Firmware Update. The Firmware Update page appears.

cClick Browse... (or Choose File).

dLocate and select the file named http-upload-xxx.tar and then click Open (or Choose).

Note: In some cases this filename may be truncated.

eClick the Image Upload button. The Updating process begins.

fDo not interrupt the firmware loading process! Please wait until the web page status

changes to "Firmware Update Complete." This process may take several minutes.

Note: If, while the firmware is being loaded (when the # characters are moving across a

line), the page suddenly displays "page cannot be displayed," DO NOT power cycle or

turn off the X6. Instead, log back into the modem at http://10.0.0.2 and click on

Advanced Setup, Firmware Upgrade and then click the More button to display the

Upgrade page again.

gWhen prompted to reboot, click the Reboot button. The POWER light will turn red and

then the rest of the lights will turn off briefly. Please wait about 45 seconds, until the DSL

light starts to blink again.

hReturn to Step 8 above and re-apply the 5.0.8 firmware file.

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