Aastra Clearspan 6731i Bedienungsanleitung

Aastra Model 6731i IP Phone

User Guide

Release 3.2

41-001387-00 Rev 00 – 01.2011

Making Calls

41-001387-00 Rev 00 – 01.2011 85

Making Calls

This section describes ways to make calls on your 6731i phone, using your handset, speakerphone or headset.

Dialing a Number

First, take the phone off-hook by:

•lifting the handset

•pressing or

•pressing a line/call appearance key.

At the dial tone, enter the number you wish to call.

If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions

placed on your extension that may restrict your access to long distance area codes or dialing prefixes.

When your party picks up, a timer appears on your display that records the length of your call.

If the Live DialPad option is on, as soon as you press the first digit on the dial pad the phone automatically selects the next

available line, go off-hook and dial as digits are pressed.

Using hands free Speakerphone

The hands free feature allows you to speak to someone without using the handset or headset. Your phone must be in

either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone,

see “Set Audio” on page 25.

When hands free is on, the speaker light turns on.

Note:

After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can

press the "#" key immediately after dialing the number. The phone sends the call without delay.

IP Phone UI

•To dial using hands free, first press and enter a number at the dial tone.

•To answer a call on your phone using hands free, press or the line/call appearance key.

•If you are in Speaker audio mode, lift the handset and press to switch between hands free and

handset.

•If you are in Speaker/headset audio mode, press to switch between hands free and headset.

•When the handset is on hook, press to disconnect the call.

=Dial

Making Calls

86 41-001387-00 Rev 00 – 01.2011

Using a Headset

The 6731i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone

equipment retailer or distributor to purchase a compatible headset.

Advanced Volume Controls for the Headset Mic

On the 6731i, there are 3 options for the headset microphone volume. For more information about the headset micro-

phone, see “Headset Mic Volume” on page 26.

To change the volume:

Making and Receiving Calls Using a Headset

Note:

The 6731i supports handsets or headsets using the same jack. Both a handset and a headset cannot be connected at

the same time.

Note:

Customers should read and observe all safety recommendations contained in headset operating guides when using any

headset.

IP Phone UI

1. Press to enter the Options list.

2. Select Preferences and press

3. Use

to scroll down to Set Audio and press

to select.

4. Press

to scroll down to Headset/Mic Volume and press

to select.

5. Use

to scroll down the list and press

to select your desired volume.

6. Press

to save changes and

to exit.

7. If you do not wish to save changes, press

to return to the previous screen.

Note:

By default, the volume for the headset microphone is set to medium.

IP Phone UI

Making Calls

41-001387-00 Rev 00 – 01.2011 87

Redial

The redial list is available during active calls. It stores up to the last 100 numbers you called, allowing you to scroll through

and select the number you wish to redial.

Accessing the Redial List

1. Ensure that you have selected a headset audio mode by accessing the Options list (under option Preferences->Set

Audio->Audio Mode on the IP Phone).

2. Plug the headset into the jack.

3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected

fromtheoptions menu, a dialtoneor an incomingcallis receivedon either theheadset or thehands free speakerphone.

4. Press the key to end the call.

IP Phone UI

•Press to dial the most recent number you dialed from the phone.

•If you are off-hook and press the last number you called is called back.

•If you are on-hook and press , a Redial Directory list appears on-screen.

Note:

Your System Administrator can set your Redial key to speed dial a specific number. Contact your System Administrator

for more information.

IP Phone UI

1. If you are off-hook and press , the telephone automatically dials the last number you called.

2. If you are not on the phone, press to display the most recently dialed number and use

and

to scroll

through the list to view the other numbers.

3. Press

to see the second most recently dialed number, or

to see the oldest call on your list.

4. To dial the displayed number press , or lift the Handset or press any line keys.

5. Press or the key to cancel.

Note:

The redial list is available during active calls. It also stores up to the last 100 numbers you called, allowing you to scroll

through and select the number you wish to redial.

Making Calls

88 41-001387-00 Rev 00 – 01.2011

Deleting from the Redial List

Delete All Items

Mute

You can use the Mute key to mute the handset, headset, or speakerphone. When you use the mute key on your

phone, you cannot be heard on an active call or on a conference.

For muted calls, the Mute key LED is ON.

Press the key at any time to mute handset, headset, or hands free.

The mute light flashes slowly and you can hear the caller, but they cannot hear you. To switch mute on or off, press

Note:

You cannot delete individual entries in the Redial List.

IP Phone UI

1. Press .

2. Press the Delete Key, then press the Delete Key again at the prompt to erase all items.

IP Phone UI

Note:

If you place a muted call on hold, the phone automatically takes the call off mute when you reconnect to the call.

ELETE again to

erase all items

Redial List is

empty

Receiving Calls

41-001387-00 Rev 00 – 01.2011 89

Receiving Calls

When a call is ringing at your extension, you see the "Inbound Call" Screen. The line/call appearance light flashes quickly

for the incoming call.

Answering an Incoming Call

To answer the call

If the phone is already connected to a call, pressing the line/call appearance key for the new incoming call automatically

places the connected call on hold and answers the new call. To reconnect to a party, press the line/call appearance key for

that call.

If you cannot answer the call, the caller goes to voice mail has been configured for your extension.

Sending an Incoming Call to Voicemail

You can send an incoming call directly to voicemail without answering the call. To do this, press without picking

up the handset. If you're already on the phone your incoming call should go directly to voicemail. Your phone screen dis-

plays a voicemail icon ( ) along with the number of waiting messages, if you have unheard messages

(example: x4).

IP Phone UI

1. For hands free operation, press or the line/call appearance key for the incoming call.

2. Press for hands free or headset operation.

Note:

The audio mode setting you have selected in the options list under Set Audio->Audio Mode determines if the call

goes to hands free or headset operation. For more information, see “Set Audio” on page 25.

3. Lift the handset for handset operation.

Note:

The key can be used to cancel the call pickup procedure.

aamme & Assoc

555-1234

Handling Calls

90 41-001387-00 Rev 00 – 01.2011

Handling Calls

When you are connected to a call, you can use the hard keys or programmable keys on the phone to place a call on hold,

transfer a call, or conference.

Placing a Call on Hold

You can place an active call on hold by pressing the Hold key. When you place a call on hold, only your phone can

retrieve the call.

When a call is on hold, the icon displays on-hook as follows.

For on-hold calls, the timer displays as running and the Line and main LEDs flash.

To place a call on hold:

The line/call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you

still have a call on hold. The screen displays "Call Held" with the line number the call is held at the phone.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line

appearance light for the line you are on flashes to indicate that you are still connected.

Automatic Hold

When juggling between calls, you do not have to press the hold key to go from one call to the next. The phone automat-

ically puts your current call on hold as soon as you press a new line/call appearance key. If you have more than one call

on hold, you can reconnect to a held call by pressing the line/call appearance key where that call is being held. Press

to disconnect the call.

IP Phone UI

1. Connect to the call (if not already connected).

2. Press the Hold key.

Note:

If you are connected to another call, the phone does not beep to remind you that you still have a call on hold.

1:25

Call held

John 1 51

1:17

91 41-001387-00 Rev 00 – 01.2011

Retrieving a Held Call

If you have more than 1 call on hold, you can scroll through the held call information by pressing

and

navigation

keys. To reconnect to a call press the line/call appearance key where that call is being held. If you press the call/line

appearance key again, you disconnect from the call.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the

call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to

the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the trans-

ferred call rings back to your extension.

Consultive Transfer

You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To

do this, remain on the line until the receiving party answers the call. After consulting with the receiving party, you can

either complete the transfer or cancel the transfer to go back to the original call.

Use the following procedure to transfer a call to another extension. Use the following illustration as a reference.

IP Phone UI

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.

2. Press the Transfer Key . You should hear a dial tone as a second line opens up.

3. Dial the extension number (or the outside number) for Party 2. This is the Party for which you want to transfer Party 1.

4. To complete a "blind" transfer, press the Transfer Key again before the receiving end answers. To complete

a consultive transfer, remain on the line to speak with the Party 2, before pressing the Transfer Key again to

transfer Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen.

Transfer

Key

Handling Calls

92 41-001387-00 Rev 00 – 01.2011

Transferring Two Existing Calls

The 6731i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example,

on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer

Call A to Call B:

Indication of Transferred Calls

When you transfer an active call, the near-end phone displays a “Call Transferred” screen when a call is transferred and

the far-end call is dropped. An audible busy signal is also heard on the phone. The following is the “Call Transferred”

screen on the 6731i phone:

Conferencing Calls

The 6731i IP phone offers two methods of conferencing:

•Local conferencing (default method).

•Centralized conferencing (for Sylantro and Broadsoft Servers) (Administrator must enable this method).

Conference State Screens

When you use the Conference key to initiate a conference call, the following screen displays.

In a conference call, the call timer moves to the left. You use the up and down arrow keys to scroll to a party on the list.

You use the right arrow key to select the party to drop.

Local Conferencing

The 6731i phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is

the default method of conferencing on the 6731i.

1. Press Xfer key. A new line opens.

2. Press or scroll to the Line where Call B is on hold.

3. Press Xfer key.

Call A is transferred to Call B.

Note:

Your System Administrator can set your Conference key to speed dial a specific number. Contact your System Adminis-

trator for more information.

all Transferred

6753i

John

Jim

1-1

1-2

= Drop

03:05

Handling Calls

41-001387-00 Rev 00 – 01.2011 93

Using Local Conferencing

Use the following procedure to create a conference call using local conferencing. Use the following illustration as a refer-

ence:

IP Phone UI

1. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the

speakerphone key.

A line opens up.

2. Call Party 2 by dialing their number (or answer an incoming call of a Party).

3. Wait for Party 2 to answer. When Party 2 answers, you can consult with them before adding them to the conference.

4. Press the Conf Key . A new line opens.

5. Enter the phone number of Party 3.

6. Wait for Party 3 to answer. When Party 3 answers, you canconsult with them before adding them to theconference.

7. Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself), Party 2, and Party 3

are all connected to a single conference.

8. To drop a party from the conference, press the Conf key once more.

Note:

You can use

and

to scroll through and see the numbers and names (if available) of the parties in the conference call.

When a name is displayed, pressing

drops the displayed party from the call.

Conference

Key

=Dial

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