Aastra AastraLink Pro 160 Service-Handbuch

Administrator Guide

Release 1.2

AastraLink

41-001190-02

Rev 01

160

Pro

*Aastra, Aastra Telecom, and the Aastra Telecom corporate logo are registered trademarks of Aastra Technologies,

Limited. AastraLink, AastraLink Pro, AastraLink Pro 160, and AastraLink Pro, Model 160 are trademarks of Aastra Telecom

US Inc. Microsoft, Microsoft Windows, and Internet Explorer are trademarks of Microsoft Corporation. Ethernet is a

registered trademark of Xerox Corporation, Inc. UNIX is a registered trademark in the United States and other countries,

licensed exclusively through The Open Group. Asterisk is a registered trademark of Digium, Inc. Linux is a registered

trademark of Linus Torvalds. All other third-party trademarks (and registered trademarks) are the property of their

respective owners.

Aastra Technologies, Limited assumes no responsibility for any errors that may appear in this document.

Published in the USA

41-001190-02 Rev. 01, Rel. 1.2 iii

AastraLink Pro 160 Administrator Guide

Contents

Preface

Chapter 1

Getting Started

What Does the AastraLink Pro 160 Do? .........................................................................1-2.

How Do I Set Up My AastraLink Network? .....................................................................1-5.

Required Tasks ........................................................................................................1-6.

Optional Tasks ..........................................................................................................1-6.

What Does the AastraLink Web UI Allow Me To Do? .....................................................1-7.

Can I Still Use the Phone UI? .........................................................................................1-7.

AastraLink Pro 160 Emergency Call Support .................................................................1-9.

Lifeline Phone ..........................................................................................................1-9.

Emergency Call Priority ............................................................................................1-9.

Emergency Call Support Important Notes ..............................................................1-10.

AastraLink Pro 160 Hardware and Software ................................................................1-11.

Hardware Requirements ........................................................................................1-11.

Software Requirements ..........................................................................................1-13.

Users and Privileges ..............................................................................................1-13.

Reference Documentation ............................................................................................1-14.

Chapter 2

Using the AastraLink Pro 160 Web UI

Accessing the AastraLink Web UI ..................................................................................2-2.

Using Your Web Browser to Access the AastraLink Web UI ....................................2-2.

Using Windows Explorer to Access the AastraLink Web UI ....................................2-4.

Administrator Menu Options .....................................................................................2-6.

My Phone ...............................................................................................................2-11.

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AastraLink Pro 160 Administrator Guide

Users ......................................................................................................................2-12.

User List Menu ................................................................................................2-12

Groups Menu ...................................................................................................2-12

Default Softkeys Menu (User Phone) ..............................................................2-12

Reference ........................................................................................................2-13

Configuration ..........................................................................................................2-14.

System Menu ...................................................................................................2-14

Network Menu .................................................................................................2-14

Dial Plan Menu ................................................................................................2-14

VoIP Menu .......................................................................................................2-15

Auto-Attendant Menu .......................................................................................2-15

Maintenance ...........................................................................................................2-16.

Current Status Menu ........................................................................................2-16

Call Records Menu ..........................................................................................2-16

Backup & Restore Menu ..................................................................................2-16

Update Menu ...................................................................................................2-17

Support Menu ..................................................................................................2-17

Reference ........................................................................................................2-17

Chapter 3

Configuring Aastra IP Phone Accounts

Accessing the Users Menu .............................................................................................3-3.

Managing IP Phone Users ..............................................................................................3-4.

Adding User Accounts and Phones .........................................................................3-5.

Adding a User Account ..........................................................................................3-10.

Editing a User Account ...........................................................................................3-15.

Reference ........................................................................................................3-15

Configuring a User’s Keys on the Phone or Expansion Module

in the User Account .........................................................................................3-20

Setting Softkey Permissions in the User Account

(User or Administrator Phone) .........................................................................3-25

Deleting a User Account ........................................................................................3-27.

Enabling/Disabling User Accounts .........................................................................3-29.

Secondary Non-Aastra SIP Phones and Softclients ..............................................3-31.

Enabling/Disabling an Extensions Directory Privacy ..............................................3-32.

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AastraLink Pro 160 Administrator Guide

Uploading User Lists ..............................................................................................3-34.

Uploading User Lists if MBU 400s Connected to the AastraLink Pro ..............3-37

Configuring Groups ......................................................................................................3-38.

Ring Groups and Paging Groups ...........................................................................3-38.

Dial Plan for Ring Groups ................................................................................3-39

Dial Plan for Paging Groups ............................................................................3-41

Virtual Extension Numbers (for Ring and Paging Groups) ..............................3-42

Creating Rules for Groups (Ring and Paging Groups) ....................................3-43

Distinctive Ringing (Ring Groups only) ............................................................3-45

Example of a Ring Group ................................................................................3-47

Example of a Paging Group ............................................................................3-48

Adding a Group ......................................................................................................3-49.

Configuring Additional Features for a Paging Group .......................................3-51

Editing a Group ......................................................................................................3-52.

Deleting a Group ....................................................................................................3-53.

Reference ........................................................................................................3-53

Default Softkeys (Users Menu) .....................................................................................3-54.

Using the Default Softkeys Menu (User Phone) ....................................................3-55.

Softkey Types (User Phone) ..................................................................................3-56.

Call Settings Softkeys (User Phone) ...............................................................3-57

Application Softkeys (User Phone) ..................................................................3-60

Adding a Default Softkey (User Phone) .................................................................3-61.

Editing a Default Softkey (User Phone) .................................................................3-62.

Deleting a Default Softkey (User Phone) ...............................................................3-62.

Default Softkey Permissions (User Phone) ............................................................3-63.

Default Softkeys for Expansion Modules (Administrator or User Phone) ...............3-64.

Restoring Default Softkeys Back to Factory Settings .............................................3-65.

Chapter 4

Configuring AastraLink Pro 160 System and Network Parameters

Accessing the Configuration Menu .................................................................................4-3.

Configuring System Settings ..........................................................................................4-4.

Specifying Regional Settings ...................................................................................4-6.

Specifying the Date and Time ................................................................................4-10.

Configuring the Music On Hold Option ...................................................................4-11.

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AastraLink Pro 160 Administrator Guide

Configuring Push Button Trigger Input or Relay Output .........................................4-12.

Configuring Visual Voicemail Settings ....................................................................4-15.

Configuring FXO Tuning Settings ..........................................................................4-17.

Configuring Network Settings .......................................................................................4-21.

Editing Local Network Settings ..............................................................................4-22.

Editing Local Service Settings ................................................................................4-26.

Configuring Remote Office Support .................................................................4-31

Editing External Services Settings .........................................................................4-34.

Send Test Email ...............................................................................................4-37

Configuring Dial Plan Settings ......................................................................................4-38.

Local Dial Plan .......................................................................................................4-40.

Star Codes .............................................................................................................4-41.

Specifying Dial Plan Settings .................................................................................4-41.

Configuring a Dial Plan for Auto-Fax ......................................................................4-45.

Overview ..........................................................................................................4-45

FAX Indication Tones .......................................................................................4-45

FAX Call Re-routing .........................................................................................4-45

FXO Incoming Call Routing .............................................................................4-46

Configuring FXO Lines for Manually Forwarding Auto-Fax .............................4-47

Configuring Overhead Paging ................................................................................4-49.

Configuring Paging and Intercom Options .............................................................4-50.

Dial Plan for Meet-Me Conference Bridges ............................................................4-53.

Host Capacity Limitations ................................................................................4-54

Configuring an Emergency Dial Plan .....................................................................4-54.

Configuring Barred Numbers .................................................................................4-55.

Adding a Barred Number .................................................................................4-56

Deleting a Barred Number ...............................................................................4-56

Configuring FXO Lines ...........................................................................................4-57.

Configuring FXO Lines for Incoming Calls ......................................................4-58

Configuring FXO Lines for Shared Line Appearance (SLA) ...................................4-60.

About Shared Line Appearances .....................................................................4-60

SLA and the AastraLink Pro ............................................................................4-61

SLA Key Mapping ............................................................................................4-62

Using AastraLink SLA from the SIP Phones ...................................................4-63

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Configuring SLA on the AastraLink .................................................................4-63

Enabling/Disabling Individual SLA Memberships ............................................4-64

SLA Configuration Changes ............................................................................4-65

Configuring Abbreviations ......................................................................................4-67.

Examples of Abbreviated Number Configurations ...........................................4-68

Configuring Abbreviated Numbers ..................................................................4-71

Editing Abbreviated Numbers ..........................................................................4-72

Deleting Abbreviated Numbers ........................................................................4-73

Configuring VoIP Settings .............................................................................................4-74.

SIP Trunking ..........................................................................................................4-76.

Incoming SIP trunk calls ..................................................................................4-77

Outgoing SIP trunk calls ..................................................................................4-77

Adding a SIP Trunk ..........................................................................................4-80

Deleting a SIP Trunk ........................................................................................4-83

Single and Multiple SIP Trunks ........................................................................4-84

SIP Direct Inward Dialing (DID) ..............................................................................4-86.

Adding a SIP DID ............................................................................................4-87

Deleting a SIP DID ..........................................................................................4-87

AastraLink Trunking ...............................................................................................4-89.

Configuration Parameters ................................................................................4-90

Configuration Guidelines .................................................................................4-91

AastraLink Trunking Example ..........................................................................4-91

Mobility Base Units (MBUs) ...................................................................................4-97.

MBU Configuration Download from the AastraLink .........................................4-99

Handset Registrations .....................................................................................4-99

Adding an MBU .............................................................................................4-100

Rebooting an MBU ........................................................................................4-110

Configuring Auto-Attendant ........................................................................................4-112.

How Auto-Attendant Works ..................................................................................4-113.

Settings for the Auto-Attendant ............................................................................4-115.

Configuring Settings for the Auto-Attendant ..................................................4-116

Custom Interactive Voice Response (IVR) ...........................................................4-121.

Custom IVR Configuration .............................................................................4-122

Configuring a Custom IVR .............................................................................4-123

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AastraLink Pro 160 Administrator Guide

Schedule for the Auto-Attendant ..........................................................................4-126.

Holidays for the Auto-Attendant ...........................................................................4-130.

Adding a Holiday to the Auto-Attendant ........................................................4-132

Deleting a Holiday from the Auto-Attendant ..................................................4-132

Custom Recordings ..............................................................................................4-134.

Chapter 5

Maintaining the AastraLink Pro 160

Accessing the Maintenance Menu ..................................................................................5-3.

Viewing the Current System Status ................................................................................5-4.

Managing Call Detail Records (CDR reports) .................................................................5-5.

About the Call Records Menu ..................................................................................5-5.

Sorting CDR Columns ..............................................................................................5-7.

Viewing Call Detail Records .....................................................................................5-9.

Downloading CDR Reports ......................................................................................5-9.

Performing AastraLink Backup and Restore Tasks ......................................................5-10.

Backup and Restore Guidelines .............................................................................5-11.

Backing Up AastraLink System Software ...............................................................5-12.

Restoring the AastraLink Configuration Database and Voicemail ..........................5-14.

Updating AastraLink System Software .........................................................................5-15.

Automatic Updates .................................................................................................5-17.

Manual Updates .....................................................................................................5-18.

Support Information ......................................................................................................5-21.

Send Email to Aastra Support with Debug Reports ...............................................5-21.

General Support .....................................................................................................5-24.

Chapter 6

AastraLink FAQs

How Does Network Addressing Work? ..........................................................................6-3.

How Does IP Phone Auto-Configuration Work? .............................................................6-3.

What is the Difference Between the Administrator Phone and User Phones? ...............6-4.

Do I Ever Need to Re-Register IP Phones? ...................................................................6-4.

Can I Access My IP Phone Network From a Remote Office? ........................................6-4.

How Do I Assign An IP Phone To A Different User? ......................................................6-5.

What Are Softkeys and How Do They Work? .................................................................6-5.

What are Expansion Modules? ................................................................................6-7.

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How Do I Obtain the IP Address Assigned to the AastraLink Pro 160? .........................6-9.

Why Do My IP Phone Screens Look Different? ............................................................6-10.

Why Does The Web UI Occasionally Time-out? ..........................................................6-10.

How Do I Maximize System Performance? ..................................................................6-10.

Does This Guide Describe How To Operate My IP Phone? .........................................6-11.

How Does Auto-Fax Work on the AastraLink Pro 160? ...............................................6-11.

Does the AastraLink Pro Support Routing to a FAX over IP (FOIP) Device? ...............6-11.

Can I Add More PSTN Gateways to Add More Than Six FXO ports? ..........................6-12.

Can I Link Multiple AastraLink Pros Using AastraLink Trunks for

Making Toll-Free Calls? ................................................................................................6-12.

Can I Create Custom Dial Plans on the AastraLink Pro? .............................................6-12.

Does My AastraLink Pro Support non-Aastra SIP Phones? .........................................6-12.

How Many Extensions Can the AastraLink Pro Host When SIP Trunking is Used? ....6-12.

If Custom “On Hold” Music is Enabled, Does it Play for Both Parked Calls

and On-Hold Calls? ......................................................................................................6-13.

Does the AastraLink Pro Support Shared Line Appearance (SLA)? ............................6-13.

How Do I Reduce the Initial Echo that Occurs at the Beginning of Each Call? ............6-14.

Can a Call Group Send a Voicemail to an Email Address? ..........................................6-14.

Does the AastraLink Pro Support Analog Telephone Adapters (ATAs)

for Adding More FXS Ports? .........................................................................................6-14.

How do I Register a Generic SIP Device as a Secondary SIP Phone? .......................6-15.

Chapter 7

Troubleshooting Solutions

Monitoring the AastraLink Status LED ............................................................................7-3.

Rebooting the AastraLink ...............................................................................................7-5.

Rebooting Using the Web UI ....................................................................................7-5.

Rebooting Using the Reset Switch (Hard Reboot) ...................................................7-6.

Restoring AastraLink Factory Default Settings ...............................................................7-7.

What Happens if I Restore Factory Default Settings? ..............................................7-7.

Using the Reset Switch to Restore Factory Default Settings ...................................7-7.

What To Do After Restoring Factory Default Settings ..............................................7-8.

Reinstalling System Software Using Recovery Mode ...................................................7-11.

Automatic Recovery Mode .....................................................................................7-12.

Manual Recovery Mode .........................................................................................7-13.

Using The AastraLink Recovery Mode UI ..............................................................7-14.

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AastraLink Pro 160 Administrator Guide

Obtaining the IP Address of Your AastraLink Pro 160 .....................................7-14

Reprogramming the CompactFlash Card ........................................................7-17

Reprogramming the Onboard Flash ................................................................7-22

Uploading the .abf File to the CompactFlash ...................................................7-25

Repairing the File System, Bad Block, and or Database .................................7-26

Advanced Recovery Mode Tasks (Netconsole) ...............................................7-29

Using AastraLink System and Phone Log Files ...........................................................7-31.

Appendix A

Remote Office Configuration of the IP Phone (Phone-Side)

Preparing To Deploy Remote User Phones ...................................................................A-2.

Registering IP Phones At the Central Site .....................................................................A-4.

Connecting To The IP Phone Network From a Remote Office ......................................A-7.

Configuring Port Information .................................................................................A-10.

Reinstalling Aastra IP Phones at the Central Site .......................................................A-13.

Appendix B

Remote Office Configuration of the AastraLink Pro 160 (Server-Side)

Remote Office Configuration of the

AastraLink Pro 160 ........................................................................................................A-2.

Description ..............................................................................................................A-2.

Network Diagram for Remote Phone Setup ............................................................A-2.

Configuring the AastraLink Pro 160 for Remote Office Setup .................................A-4.

1. UPnP Configuration ...................................................................................... A-4

2. Phone Configuration ..................................................................................... A-7

3. Remote Phone Installation ........................................................................... A-7

AastraLink Pro 160 Manual Remote Office Configuration Example .....................A-10.

Index

Warranty

Regulatory information.

Software licensing and copyright

Andere Handbücher für AastraLink Pro 160

Inhaltsverzeichnis

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