Alcatel-Lucent OPENTOUCH ALE-500 Bedienungsanleitung

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Communications Suite for MLE

ALE-500 Enterprise DeskPhone

ALE-400 Enterprise DeskPhone

ALE-300 Enterprise DeskPhone

User manual

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Introduction

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Thank you for choosing an Alcatel-Lucent Enterprise desk phone.

ALE-500/ALE-400/ALE-300 Enterprise DeskPhone are the next generation of business phones with

innovative and sleek industrial design built for every workstyle and workplace with vertical

capabilities in the Enterprise environment.

The modular design associated with hardware and software customization capabilities offers a

large spectrum of configurations to satisfy the business communications requirements of all

workers generation from touch screen to physical soft keys and dialpad.

A smart touch control wheel enables legacy and future voice-oriented feature to provide a new

evolutive user experience.

A wide choice is possible for professional end users with Corded Handset, Cordless Handset or No

Handset, wired or wireless headset option, touch or key expansion module and physical or virtual

alphabetic keyboard.

These devices are designed for 3D Symphonic HD (Enhanced High Definition Audio quality) to

complement worker's computer and mobile phone with AudioHub feature, to offer Artificial

Intelligence (AI) Smart Speaker - Smart Display feature for business communications.

3D Symphonic HD Audio quality is based on multi-microphone, bass reflex system with passive

radiator for clear natural voice, full duplex audio for simultaneous conversation.

Introduction

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These desk phones are robust, future-proof, durable products based on state-of the art hardware

and software platform with rich connectivity options (Dual Port Gigabit Ethernet, Wi-Fi, Bluetooth®,

Dual USB-C, NFC) to be used in any communication infrastructure wired or wireless from on-

premises to cloud deployment with retro-compatibility with customers installation.

ALE-500/ALE-400/ALE-300 are an all-in-one products, business phone, speaker phone and

conference phone that can also charge a smart phone, with smart power management and easy to

manage - easy to deploy feature to minimize the variety of devices in the Enterprise space in order

to contribute to power consumption reduction.

ALE-500/ALE-400/ALE-300 include mechanisms for deploying new binaries and opening the desk

phone to other systems.

To find out the availability of some features, contact your administrator who has access to the

latest release notes.

The labels and icons displayed depend on the type and the skin of the set. The label is not displayed

if the corresponding feature is not configured on your telephone system. Depending on the size of

the display, some labels may be truncated. All labels are displayed in color and are italicized. This icon

describes a succession of actions or labels you have to do or select:

→

Introduction 
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Getting to know your telephone 7 
1 ALE-500 Enterprise DeskPhone 7 
2 ALE-400 Enterprise DeskPhone 10 
3 ALE-300 Enterprise DeskPhone 12 
4 Removable keys (ALE-400, ALE-300) 14 
5 Compatible accessories 15 
6 Unboxing 16 
7 Smart Pad 17 
8 Change the theme (skin) of your phone 21 
9 Welcome screens 22 
10 User local menu 25 
11 Status icons/ Call icons 29 
12 Permanent features keys 31 
13 Alphanumeric keyboard (ALE-400, ALE-300) 32 
14 Connectors 33 
15 Audio encryption 34 
Using your telephone 35 
1 Identify the terminal you are on 35 
2 Consulting the call log 35 
3 Making a call 36 
4 Receiving a call 37 
5 Ignore the call 37 
6 Switching between audio modes 38 
7 Activating the loudspeaker during a conversation (handset lifted) - Group listening 
feature 39 
8 Making calls by name (company directory) 39 
9 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module)40 
10 Redialing 40 
11 Callback requests 41 
12 Call back an unanswered call 41 
13 Requesting automatic callback if internal number is busy 42 
14 Receiving interphony calls 43 
15 Sending DTMF signals 43 
16 Mute, so that your contact cannot hear you 44 
17 Forwarding calls to your voice message service 44 
18 Consulting your voice mailbox 45 
19 Sending a text message to an internal contact 45 
20 Consulting text messages 46 
21 Lock / unlock your telephone 46 
22 Placing a call on hold (hold) 47 
23 Call parking 48 
24 Making a second call during a conversation 48 
25 Answering a second call during a conversation 49 
26 Switching between calls (Broker call) 49 
27 Transferring a call 50 
28 Three-way conference with internal and/or external contacts (conference) 50 
29 N-party conference 51 
30 'Meet me' conference 51 

Introduction 
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31 Intrusion into an internal conversation (barge-in) 52 
32 Signal malicious calls 52 
33 Recording the current conversation 53 
34 Forwarding calls to another number (immediate forward) 53 
35 Forwarding calls if you do not answer or if you are busy 53 
36 Do not disturb 54 
37 Forwarding your calls from the receiving terminal ('Follow me') 54 
38 Applying a selective forward 55 
39 Forwarding calls to your pager 55 
40 Cancelling all forwards 55 
41 Leaving a text message for internal callers 55 
42 Answering the general bell 56 
43 Manager/Assistant filtering 56 
44 Call pick-up 57 
45 Supervision 57 
46 Hunting groups 58 
47 Calling an internal contact on his/her pager 58 
48 Answering a call on your pager 58 
49 Calling a contact on his/her loudspeaker 59 
50 Broadcasting a message on the loudspeakers of a station group 59 
51 Managing your charges 59 
52 ACD: Agent set/ Supervisor station 60 
Do more with your desk phone 63 
1 Use your desk phone as a Bluetooth® AudioHub with your mobile phone (hands-free 
mode, handset and headset) 63 
2 Configure your desk phone for remote working 73 
3 Connect your desk phone to Wi-Fi 78 
4 Beacon: using your desk phone for geo-localization in the enterprise 83 
5 Customize your desk phone with your company's color and logo 84 
6 Visual Notification Assistant (VNA) 85 
Programming your telephone 86 
1 Initializing your voice mailbox 86 
2 Customizing your voice greeting 86 
3 Modify the password for your phone set 86 
4 Adjusting the audio functions 87 
5 Audio environment 89 
6 Audio ambiences 90 
7 Hearing Aid 90 
8 Adjusting the brightness of the desk phone 91 
9 Activate or disable proximity detection 93 
10 Selecting the welcome page 93 
11 Selecting language 93 
12 Programming keys for call numbers and functions (Perso page/F1 and F2 keys/Add-on 
keys) 94 
13 Customize the color and the style of programmable softkeys 96 
14 Modify a programmed key 97 
15 Delete a programmed key 97 
16 Programming an appointment reminder 97 

Introduction 
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17 Call the associated set 98 
18 Forward your calls to the associated number 98 
19 Modify the associated number 98 
20 The Tandem configuration 99 
21 Create, modify or consult your interphony list (max. 10 numbers) 99 
22 Install a USB accessory (Headset, Handsfree, Loudspeaker) 99 
23 Installing a Bluetooth® Wireless Technology headset (pairing) 100 
24 Manage connected devices 101 
25 Using a Bluetooth® Wireless Technology headset 102 
26 Display all paired Bluetooth® devices 102 
27 Removing a Bluetooth® accessory (headset, handset, etc.) 103 
28 Contacting your administrator (Technical support) 103 
Accessories 107 
1 List of accessories 107 
2 ALE-160 WB Cordless Handset 108 
3 ALE-150 SWB Corded Handset 114 
4 Magnetic alphabetic keyboard: ALE-100 keyboard (USB) 115 
5 ALE-140 Customization kit 118 
6 ALE-120 Key Expansion Module 122 
7 ALE-110 Wall Mounting Kit 129 
8 ALE-108 Wireless Module 131 
9 Third parties headset certified in Developer and Solution Partner Program (DSPP) 132 
Technical specifications 133 
Ordering information 134 
Guarantee and clauses 135 
1 Safety Instructions 135 
2 Regulatory Statements 137 
Quick guide 140 
 
 
 
 

Getting to know your telephone

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1Getting to know your telephone

1.1 ALE-500 Enterprise DeskPhone

This phone is part of the Enterprise and IP phone ranges.With its 5.5 inch color touch display and an

intuitive navigation Smart Pad, the ALE-500 Enterprise DeskPhone (ALE-500) delivers a great user

experience and increased convenience with an outstanding super wideband audio quality (3D

Symphonic HD) in hands-free mode with a 3D audio. Its large screen can display a numeric or

alphabetic keyboard and a virtual add-on with 12 keys. You can change the color of the phone by

using an ALE-140 DeskPhone customization kit (Neptune Blue in the following picture). You can

personalize the phone by selecting a theme (skin). It is compatible with remote working.

Consequently, it is perfect for use in your Enterprise office or in Home working. Depending on the

model, your desk phone improves your experience with its Bluetooth® handset(1). Your phone is

'Bluetooth® Smart Ready'(1). You can use your desk phone (in hands-free mode, with the handset or

headset) to make and receive calls from your mobile phone(1). Your desk phone manages two

network interfaces: LAN Ethernet (wired) and WLAN (Wireless LAN - Wi-Fi)(1).

1.1.1 Phone description

Smart Pad.

Color touch display with auto brightness adjustment which enhances user experience and saves

power (ambient light sensor).

Depending on the model of your phone, it is equipped with one of the following handsets:

•Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).

•Corded handset (ALE-150 Super WideBand Corded Handset).

Getting to know your telephone

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Permanent feature keys: quick access to the phone's main features.

(4a) 3 permanent keys (Hang up key, messaging key, local menu key).

(4b) : These predefined keys depend on the system and are reserved for

specific countries as United States. In case they are not configured as hold, transfer and

conference keys, these keys are programmable.

Super wideband loudspeaker for optimized sound (3D audio).

Magnetic alphabetic keyboard (optional - ALE-100 Keyboard).

An adjustable and stable foot (60° to 0°).

Connectors.

Slot for inserting the wireless module cartridge (optional - ALE-108 Wireless Module).

Busy light logo on back shell.

(1)Your desk phone must be equipped with: ALE-108 Wireless Module.

1.1.2 Virtual keyboard / Virtual add-on module

In addition to default homepage, the screen of the ALE-500 allows to display a virtual add-on, a

numeric keyboard and an alphabetic keyboard. The numeric keyboard (dial pad) is displayed as the

lower screen by default (see below to set a different display). The appearance depends on the

selected skin.

Navigate between the different functions by swiping the lower screen to the left or right:

1.1.2.1 Define the lower screen to be displayed by default

•The phone is in idle state.

•

→

Display

→

Keyboard

•Select the lower screen you want to display by default:

1. Dial pad: numeric keyboard (used to dial phone numbers, for example).

2. Alphabetic: alphabetic keyboard.

3. Program Key: virtual add-on to programmed keys.

4. Last visit: the last page to be displayed is stored as the default page.

•.

In advanced configuration (Config.MMI), the alphabetic keyboard is always displayed by default.

Getting to know your telephone

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1.1.2.2 Virtual keyboard

The alphabetic keyboard is linked to the current language settings on the desk phone:

•AZERTY - French / French (Swiss) / Lithuanian.

•QWERTZ - German / German (Swiss) / Italian (Swiss) / Czech / Hungarian / Slovak / German

(Austria) / Polish.

•QWERTY - French Canadian and other languages.

1.1.2.3 Programming keys on the virtual add-on keyboard

For more information see section: Programming keys for call numbers and functions.

1.1.3 Ordering options and supported accessories

There are three commercial variants of the ALE-500:

•The desk phone with cordless handset (ALE-500, ALE-160, ALE-108).

•The desk phone with corded handset (ALE-500, ALE-150).

•The desk phone without handset with ALE-108 wireless module (ALE-500, ALE-108).

Some options can complete your order such as the addition of the keyboard (ALE-100), the wireless

module (ALE-108), an expansion module (ALE-120) or a Bluetooth® handset (ALE-160).

Getting to know your telephone

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1.2 ALE-400 Enterprise DeskPhone

This phone is part of the Enterprise and IP phone ranges. With its 4.3 inch color touch display and

an intuitive navigation Smart Pad, the ALE-400 Enterprise DeskPhone (ALE-400) delivers a great user

experience and increased convenience with an outstanding super wideband audio quality (3D

Symphonic HD) in hands-free mode with a 3D audio. You can change the color of the phone by

using an ALE-140 DeskPhone customization kit (Neptune Blue in the following picture). You can

personalize the phone by selecting a theme (skin). It is compatible with remote working.

Consequently, it is perfect for use in your Enterprise office or in Home working. Depending on the

model, your desk phone improves your experience with its Bluetooth® handset(1). Your phone is

'Bluetooth® Smart Ready'(1). You can use your desk phone (in hands-free mode, with the handset or

headset) to make and receive calls from your mobile phone(1). Your desk phone manages two

network interfaces: LAN Ethernet (wired) and WLAN (Wireless LAN - Wi-Fi)(1).

1.2.1 Phone description

Smart Pad.

Color touch display with auto brightness adjustment which enhances user experience and saves

power (ambient light sensor).

Depending on the model of your phone, it is equipped with one of the following handsets:

•Cordless Bluetooth® handset (ALE-160 WideBand Cordless Handset).

•Corded handset (ALE-150 Super WideBand Corded Handset).

Permanent feature keys: quick access to the phone's main features.

(4a) 3 permanent keys (Hang up key, messaging key, local menu key).

(4b) 3 removable keys depending on the system configuration (F1/F2/abc, Hold/

Transfer/Conference). In case they are not configured as hold, transfer and

conference keys, these keys are programmable. When a magnetic keyboard is

connected, 'abc' key is programmable.

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