No Power
1. Change a socket.
2. Change a 5v/2a power supply if you have. If the power supply is defective or you
need us to send you accessories, contact us to send to you directly.
3. If the item is defective, we will offer you help to get a replacement from amazon.
Important: ClonerAlliance takes quality control very seriously. Each product will be tested
very carefully before sending to our customers. Defects are extremely rare occurences.
We will try our best to reduce such issues. Whatever, any defective product could be
replaced without any additional charge.
Black Screen Issue
1. Please confirm LED is stable BLUE or stable GREEN (NO FLASHING).
2. Press and hold the REC button about 10 seconds. Then TV will display your video
successfully.
3. If TV still displays black screen, please process the steps above again. You will
resolve the problem.
4. If you performed the steps above and TV still displayed nothing or error, please
adjust resolution to 720P. It may be helpful to the issue. Tip: While recording, you
may press and hold the REC button for a few seconds to switch between 720p and
1080p.
LED Keeps Flashing Blue&Green
HDML-Cloner Box will flash alternatively blue and green after you power on the product.
It is normal. After all devices are connected and powered on, the LED of HDML-Cloner
Box will turn to be stable BLUE or stable GREEN (NO FLASHING). If it keeps flashing,
please check the steps below:
1. Please make sure your connection is correct first. Connect HDML-Cloner Box to TV
via an HDMI cable (HDMI Out). Connect your source device to HDML-Cloner Box
(HDMI In).
2. If it still blinks, please upgrade the latest firmware.
3. If it doesn’t work, please contact our support team for direct help.
Get One Single Large File Instead of Multiple 2GB Files
The recorded file will not be separated into several 2GB files if the USB storage device is
in the NTFS format. FAT32 file system will split the recordings into several 2GB files.
TIP: FAT32 format is recommended. It works more stable than NTFS. You may use our
bonus software MP4-Cloner to combine them into one file easily.
Microphones Recommended
Please use the 3.5mm input interface microphones. Also please select the microphones
that are applicable to computer but not cellphone. To control voice recording, please
