Arris DOCSIS SURFboard S33 Bedienungsanleitung

User Manual of Product 1:

ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem

| Approved for Comcast Xfinity, Cox, Spectrum & More | 1 & 2.5

Gbps Ports | 2.5 Gbps Max Internet Speeds | 4 OFDM

Channels | 2 Year Warranty

User Manual of Product 2:

ARRIS SURFboard mAX Pro W133 Tri-Band Mesh Wi-Fi 6

System | AX11000 Wi-Fi Speed up to 11 Gbps | Coverage

6,000 sq ft | 4.8 Gbps Backhaul | Four 1 Gbps Ports per Node |

Alexa Support|2 Year Warranty

URFboard® S33

DOCSIS® 3.1 cable modem

May 2020

User guide

ARRIS copyrights and trademarks

No part of this publication may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written

permission from ARRIS Enterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part

of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other

trademarks and trade names may be used in this document to refer to either the entities

claiming the marks or the names of their products. ARRIS disclaims proprietary interest in

the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but

not limited to, the implied warranties of merchantability and fitness for a particular purpose.

ARRIS may make improvements or changes in the product(s) described in this manual at any

time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

PN 365-095-35155 x.1 SURFboard S33 cable modem user guide

Table of Contents

1. Safety and regulatory information............................................................................ 4

Important safety instructions.......................................................................................... 4

FCC statements ............................................................................................................... 6

Caring for the environment by recycling your ARRIS equipment..................................... 7

2. Getting started ......................................................................................................... 8

In the box ........................................................................................................................ 8

Additional items needed (not included) .......................................................................... 9

System requirements ...................................................................................................... 9

Contact information ........................................................................................................ 9

3. Product overview.................................................................................................... 10

Front panel.....................................................................................................................10

Rear panel ......................................................................................................................11

Cable modem label.........................................................................................................12

4. Installing the cable modem..................................................................................... 13

Connect the S33 to your client device (computer) .........................................................13

Establish an internet connection....................................................................................14

5. Using the cable modem web manager .................................................................... 15

Start the S33 web manager ............................................................................................15

S33 web manager screen options ..........................................................................18

Get help..........................................................................................................................19

Exit the S33 web manager..............................................................................................19

6. Monitoring your cable modem and connected network ......................................... 20

View the Downstream bonded channels........................................................................20

Restart your S33.............................................................................................................21

Reset the S33 configuration settings ..............................................................................21

7. Troubleshooting tips............................................................................................... 22

Solutions ........................................................................................................................22

8. Warranty information............................................................................................. 23

PN 365-095-35155 x.1SURFboard S33 cable modem user guide

Chapter 1

Safety and regulatory information

Read all safety and regulatory information before installing your cable modem and setting up

your home network connection.

Important safety instructions

Read this before you begin — When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such

as vases, on the device.

This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety

requirements of the country of use.

Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer

or local power company.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or

cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire

hazard.

Chapter 1: Safety and regulatory information

PN 365-095-35155 x.1SURFboard S33 cable modem user guide

Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to

plugs and convenience receptacles and examine the point where they exit from the

device.

Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

Place the device to allow for easy access when disconnecting the power cord of the device

from the electrical wall outlet.

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

Place this device on a stable surface.

Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

It is recommended that the customer install an electrical surge protector in the electrical

outlet to which this device is connected. This is to avoid damaging the device by local

lightning strikes and other electrical surges.

Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration

and dust.

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device during lightning activity or power surges.

Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

This device should not be used in an environment that exceeds 104° F (40° C)

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s

attention to Article 820.93 and 820.100 of the National Electric Code, which provides

guidelines for proper grounding and specifies that the Coaxial cable shield shall be connected

to the grounding system of the building, as close to the point of cable entry as practical.

Chapter 1: Safety and regulatory information

PN 365-095-35155 x.1SURFboard S33 cable modem user guide

FCC statements

FCC interference statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the device off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the device and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by ARRIS for compliance

could void the user’s authority to operate the equipment.

FCC radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. To comply with the FCC RF exposure compliance requirements, the separation

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 8 inches (20.3 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country

dependent and are firmware programmed at the factory to match the intended destinations.

The firmware setting is not accessible by the end user.

Chapter 1: Safety and regulatory information

PN 365-095-35155 x.1SURFboard S33 cable modem user guide

Caring for the environment by recycling your ARRIS

equipment

Please do not dispose of this product with your residential or commercial waste.

Some co

untries or regions, such as the European Union, have set up systems to

collect and

recycle electrical and electronic waste items. Contact your local

authoritie

s for information about practices established for your region. If collection

systems are not avai

lable, call ARRIS Technical Support at 1-877-466-8646 for

ass

istance.

PN 365-095-35155 x.1SURFboard S33 cable modem user guide

Chapter 2

Getting started

The ARRIS SURFboard® S33 DOCSIS 3.1 cable modem provides ultra high-speed internet

access over the broadband connection on your home or small business network. You use your

S33 to directly connect a computer or router to your LAN through an Ethernet connection.

This guide provides instructions for installing and setting up your S33 to get it connected on

your home or small business network; as well as viewing and monitoring the S33 operational

status and network configuration settings.

In the box

Before installing your S33, check that the following items are included in the box. If any items

are missing, please call ARRIS customer support at 1-877-466-8646 for assistance.

Table 1. S33 package contents

Item

Description

S33 cable modem

DOCSIS 3.1 cable modem

Power supply

Power adapter for an electrical wall outlet connection

Software license &

regulatory card

Contains safety and regulatory information, software

license, and warranty for the cable modem.

S33 quick start

guide

Provides instructions for installing the cable modem

and setting up your home network connection.

Chapter 2: Getting started

PN 365-095-30000 x.2SURFboard S33 cable modem user guide

Additional items needed (not included)

The following items are not included in the box and must be purchased separately, if needed.

Coaxial (coax) cable - if one is not already connected to a cable wall outlet

RF splitter – for additional coaxial cable connections, such as a set-top box or Smart TV

Ethernet cable – for any wired connected device(s)

System requirements

High-speed internet access account

Web browser access – Internet Explorer, Google Chrome, Firefox, or Safari

Compatible operating systems:

•Windows® 10

•Windows 8

•Windows 7 Service Pack 1 (SP1)

Note: Although older versions of Microsoft Windows operating systems are no longer

specifically supported, they should still function with your S33.

•Macintosh® 10.4 or higher

•UNIX®

•Linux®

Contact information

For customer service, technical support, and additional ARRIS product information:

Visit the ARRIS Support website: www.arris.com/selfhelp

Call ARRIS Technical Support: 1-877-466-8646 (US toll-free)

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