Arris SURFboard SBG10 Bedienungsanleitung

SURFboard® SBG10

DOCSIS 3.0 Wi-Fi Cable Modem

User Guide

August 2018

ARRIS copyrights and trademarks

No part of this publication may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written

permission from ARRIS Enterprises, LLC (“ARRIS”). ARRIS reserves the right to revise this

publication and to make changes in content from time to time without obligation on the part

of ARRIS to provide notification of such revision or change.

ARRIS, SURFboard, and the ARRIS logo are all trademarks of ARRIS Enterprises, LLC. Other

trademarks and trade names may be used in this document to refer to either the entities

claiming the marks or the names of their products. ARRIS disclaims proprietary interest in

the marks and names of others.

Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®

(WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi

Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi

Alliance.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but

not limited to, the implied warranties of merchantability and fitness for a particular purpose.

ARRIS may make improvements or changes in the product(s) described in this manual at any

time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

 
PN 365-095-32809 x.1SURFboard SBG10 Wi-Fi Cable Modem User Guide 
Copyright 2018, ARRIS Enterprises, LLC. All rights reserved. 3 
Table of Contents 
1. Safety and regulatory information............................................................................ 5 
Important safety instructions............................................................................................ 5 
FCC statements.................................................................................................................. 7 
Wireless LAN information.................................................................................................. 8 
Caring for the environment by recycling your ARRIS equipment ..................................... 9 
2. Getting started ....................................................................................................... 10 
In the box ................................................................................................................ 10 
System requirements ...................................................................................................... 11 
Contact information ........................................................................................................ 11 
3. Product overview.................................................................................................... 12 
Front panel ...................................................................................................................... 12 
Rear panel........................................................................................................................ 13 
Wi-Fi cable modem label................................................................................................. 15 
4. Installing the Wi-Fi cable modem............................................................................ 16 
Connect the SBG10 to your client device........................................................................ 16 
Establish an Internet connection..................................................................................... 17 
5. Using the Wi-Fi cable modem web manager........................................................... 18 
Start the SBG10 web manager ........................................................................................ 18 
SBG10 web manager menu bar.............................................................................. 20 
SBG10 web manager-available languages....................................................................... 21 
Change the language for the SBG10 web manager................................................ 22 
Get Help........................................................................................................................... 23 
Exit the SBG10 web manager .......................................................................................... 24 
6. Setting up a Wi-Fi network connection ................................................................... 25 
Launch the SBG10 quick start wizard .............................................................................. 25 
Set up a Wi-Fi network connection using your mobile device........................................ 32 
Set up a Wi-Fi network connection using your client device .......................................... 34 
Personal computer (PC).......................................................................................... 34 
Android device........................................................................................................ 39 
Apple computer ...................................................................................................... 39 
Apple mobile device ............................................................................................... 39 
Test your Wi-Fi network connection ............................................................................... 40 

 
PN 365-095-32809 x.1SURFboard SBG10 Wi-Fi Cable Modem User Guide 
Copyright 2018, ARRIS Enterprises, LLC. All rights reserved. 4 
7. Configuring your Wi-Fi network.............................................................................. 41 
Set up your Wi-Fi network............................................................................................... 41 
Set up WPS on your Wi-Fi network......................................................................... 44 
Change your Wi-Fi network name (SSID) ........................................................................ 47 
8. Protecting & monitoring your Wi-Fi network .......................................................... 49 
Prevent unauthorized access........................................................................................... 49 
Change the user password .............................................................................................. 49 
Set up firewall protection................................................................................................ 51 
Set up parental controls .................................................................................................. 53 
Set up IP filtering ............................................................................................................. 54 
Set up MAC address filtering........................................................................................... 56 
Set up port triggers.......................................................................................................... 57 
Set up the DMZ Host........................................................................................................ 58 
9. Managing your Wi-Fi cable modem and connected networks................................. 60 
View the SBG10 status and network connection ............................................................ 60 
View the SBG10 product and status information............................................................ 61 
Back up your SBG10 configuration.................................................................................. 63 
Reboot or restart your SBG10 ......................................................................................... 63 
Reset the SBG10 configuration using the Reset button.................................................. 64 
Reset the SBG10 configuration using the SBG10 web manager ..................................... 64 
Restore the SBG10 configuration.................................................................................... 65 
Reset the SBG10 configuration settings.......................................................................... 65 
Exit the SBG10 web manager .......................................................................................... 66 
10. Troubleshooting tips............................................................................................... 67 
Solutions .......................................................................................................................... 67 
Front panel LED icons and error conditions .................................................................... 68 
11. Warranty information............................................................................................. 69 
 

PN 365-095-32809 x.1SURFboard SBG10 Wi-Fi Cable Modem User Guide

Chapter 1

Safety and regulatory information

Read all safety and regulatory information before installing your Wi-Fi cable modem and

setting up your Wi-Fi home network connection.

Important safety instructions

Read This Before You Begin —When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

Read all the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such

as vases, on the device.

This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety

requirements of the country of use.

Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer

or local power company.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked

wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay attention to cords where they are attached to plugs and

convenience receptacles. Examine the point where they exit from the device.

Chapter 1: Safety and regulatory information

PN 365-095-32809 x.1SURFboard SBG10 Wi-Fi Cable Modem User Guide

Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

Place the device to allow for easy access when disconnecting the power cord of the device

from the AC wall outlet.

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

Place this device on a stable surface.

Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

Installation of an AC surge protector in the AC outlet to which this device is connected is

recommended. This is to avoid damaging the device by local lightning strikes and other

electrical surges.

Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

Avoid using a telephone (other than a cordless type) during an electrical storm. There is a

remote risk of electric shock from lightning. For added protection, unplug the device from

the wall outlet and disconnect the cables to avoid damage to this device from lightning

and power surges.

Do not use this product near water. For example, near a bathtub, washbowl, kitchen sink,

laundry tub, swimming pool, or in a wet basement.

Do not use the telephone to report a gas leak near the leak.

Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration

and dust.

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device during lightning activity or power surges.

Caution: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL

Listed or CSA Certified Telecommunication Line Cord, or national equivalent.

Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THESE INSTRUCTIONS

Chapter 1: Safety and regulatory information

PN 365-095-32809 x.1SURFboard SBG10 Wi-Fi Cable Modem User Guide

FCC statements

FCC interference statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the device off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the device and receiver.

Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications not expressly approved by ARRIS could void the

user’s authority to operate the equipment.

FCC declaration of conformity

ARRIS Enterprises, LLC, 3871 Lakefield Drive, Suwanee, GA 30024, declares that the SURFboard

SBG10 DOCSIS 3.0 Wi-Fi Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as

a Class B digital device.

FCC radiation exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. To comply with the FCC RF exposure compliance requirements, the separation

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 8 inches (20 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country

dependent and are firmware programmed at the factory to match the intended destinations.

The firmware setting is not accessible by the end user.

Chapter 1: Safety and regulatory information

PN 365-095-32809 x.1SURFboard SBG10 Wi-Fi Cable Modem User Guide

Wireless LAN information

Note: This applies to devices that provide Wi-Fi capability.

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS)

and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device

is designed to be interoperable with any other wireless DSSS and OFDMA products that

comply with:

The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and

Revision N), as defined and approved by the Institute of Electrical Electronics Engineers

The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility

Alliance (WECA).

Restrictions on the use of wireless devices

In some situations or environments, the use of wireless devices may be restricted by the

proprietor of the building or responsible representatives of the organization. For example,

using wireless equipment in any environment where the risk of interference to other devices

or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific

organization or environment, you are encouraged to ask for authorization to use the device

prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by

unauthorized modification of the devices included with this product, or the substitution or

attachment of connecting cables and equipment other than specified by the manufacturer.

Correction of the interference caused by such unauthorized modification, substitution, or

attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or

violation of government regulations that may arise from failing to comply with these

guidelines.

Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

Security Warning: This device allows you to create a Wi-Fi network. Wi-Fi network

connections may be accessible by unauthorized users. For more information on how to

protect your network, see Protecting & monitoring your Wi-Fi network (page 49) in this guide

for more information or visit the ARRIS Support website at www.arris.com/selfhelp.

Chapter 1: Safety and regulatory information

PN 365-095-32809 x.1SURFboard SBG10 Wi-Fi Cable Modem User Guide

Caring for the environment by recycling your ARRIS

equipment

Please do not dispose of this product or any included electronic accessories, i.e., power

supply or battery, with your residential or commercial waste. ARRIS devices may be

disposed of through the ARRIS Product Recycling program, further described at

www.arris.com/corporateresponsibility. You may also contact your local community

authorities for information regarding where you may dispose of your ARRIS devices.

PN 365-095-32809 x.1SURFboard SBG10 Wi-Fi Cable Modem User Guide

Chapter 2

Getting started

Welcome to the next generation of ultra high-speed ARRIS SURFboard® DOCSIS®3.0 Wi-Fi

cable modems. The SURFboard SBG10 is a combination DOCSIS 3.0 cable modem and two-

port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology to provide ultra high-speed

Internet access on your home or small business network. Using the connection capabilities of

your SBG10 Wi-Fi cable modem, you can connect your computer and other network-enabled

devices via the two Ethernet ports or the 2.4 GHz and 5 GHz Wi-Fi connections. Your SBG10

connects to the existing coaxial cable connection in your home.

This guide provides instructions for installing and configuring your SBG10, setting up secure

Wi-Fi network connections, and managing your SBG10 and network configurations.

In the box

Before installing your SBG10, check that the following items are included in the box. If any

items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Table 1. SBG10 package contents

Item

Description

SBG10 Wi-Fi Cable

Modem

High-speed DOCSIS 3.0 cable modem, Wi-Fi access

point, and two-port Ethernet router

Power Adapter

Power cord for an electrical wall outlet connection

Software License &

Warranty Card

Contains safety and regulatory information,

software license, and warranty for the Wi-Fi cable

modem.

Support Information

Card

Provides contact information for obtaining technical

support assistance with any issues you may have

with your SURFboard device.

Inhaltsverzeichnis

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Arris Touchstone WTM652 Bedienungsanleitung

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Arris Touchstone TM822 Bedienungsanleitung

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Arris Surfboard G34 Bedienungsanleitung

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Davicom DM562AP Bedienungsanleitung

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Zte WiMAX Bedienungsanleitung

Intelimax

Intelimax MA-2060 Bedienungsanleitung

SMC Networks

SMC Networks D3CM1604V Gebrauchs- und Pflegehandbuch

Telstra

Telstra Wi-Fi 4G Advanced Pro X Bedienungsanleitung

Thrane&Thrane

Thrane&Thrane imarsat EXPLORER 300 Bedienungsanleitung

Samsung

Samsung AceLink SAM-335A Bedienungsanleitung

Enfora

Enfora Enabler-G Kurzanleitung zur Einrichtung

iRZ

iRZ ATM2-232 Bedienungsanleitung

Zhone

Zhone 6310 Bedienungsanleitung

Paradyne

Paradyne Hotwire 7976 Bedienungsanleitung

US Robotics

US Robotics 3453C Bedienungsanleitung

MaxTech

MaxTech Plug & Play Internal Voice/FAX/Data/SVD... Bedienungsanleitung

Zte

Zte MF823 Bedienungsanleitung

Four-Faith

Four-Faith F1403 Bedienungsanleitung

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Sierra Wireless AIRLINK MP595W Bedienungsanleitung

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