Arris SURFboard TM822R Bedienungsanleitung

Quick Start Guide

reserved.

No part of this publication may be reproduced or

transmitted in any form or by any means without

written permission from ARRIS Enterprises, LLC.

ARRIS, SURFboard, and the ARRIS logo are all

trademarks or registered trademarks of ARRIS

Enterprises, LLC.

Other trademarks and trade

names may be used in this document to refer

to either the entities claiming the marks or

the names of their products. ARRIS disclaims

proprietary interest in the marks and names of

others.

ARSVD01722-b 08/2018

The modem label is located on the

bottom of your TM822R.

To receive high-speed Internet service,

your service provider may request the

Media Access Control (MAC) address

(see HFC MAC ID) and Serial number

(see S/N) listed on the modem label.

In the Box

Power Supply

Ethernet Cable

Software License

& Regulatory Card

Quick Start Guide

What You Should Know

Front Panel LED Status

IMPORTANT! During the installation or

modem activation, you may need to contact

your service provider for assistance. To save

time, make sure you have the Model name

(TM822R), MAC (Media Access Control) address

(see HFC MAC ID), and Serial number (see

S/N) listed on the modem label located on the

bottom of your TM822R (also available under

Modem Label on page 4).

Support

Information Card

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS

Technical Support for assistance: 1-877-466-8646

For Comcast subscribers only, please visit xnity.com/activate before calling

Comcast or ARRIS.

Modem Label

The SURFboard TM822R is a DOCSIS 3.0

Telephony Modem with two Voice-over-IP

(VoIP) telephone lines and optional battery

backup. The modem provides secure high

speed broadband access to the Internet from

your computer and other network devices on

your home or small business network.

This quick start guide will help you install your

TM822R and connect it on your home network.

To view the modem and network conguration

settings, and monitor the operational status of

your TM822R, refer to the SURFboard TM822R

User Guide for more information. The user

guide is available online at the ARRIS Support

website: www.arris.com/selfhelp. Frequently

asked questions (FAQs) and additional product

documentation are also available on the ARRIS

Support website.

TM822R Telephony

Modem

Green (ON): Battery is

properly connected and

fully charged

Green (ON): Telephone

service for Line 2 is

connected

Green (ON): Telephone

service for Line 1 is

connected

Green (ON): A device is

connected to the Ethernet

port

Green (ON): Modem is

connected to the network

Green or Amber (ON):

Upstream (send data)

channel is connected

Green or Amber (ON):

Downstream (receive data)

channel is connected

Green (ON): AC power is

properly connected to the

modem

Battery

Tel 2

Tel 1

Link

Online

Power

TM822R

DOCSIS

3.0 Telephony Modem

1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable

connector on the rear of your TM822R. Use your hand to tighten each connector.

2. Connect a telephone cable to the TEL LINE port on your telephone and to the

TEL1/2 port on the rear of your TM822R.

3. Connect the Ethernet cable to the Ethernet port on your computer and to the

Ethernet port on the rear of your TM822R.

4. Connect the power cord to the Power port on the rear of your TM822R and then

plug it into an electrical wall outlet that is not controlled by a wall switch.

This automatically powers ON your TM822R. Check the front panel LEDs on your

TM822R. During the initial startup, the Power, DS, US, and Online LEDs will

FLASH. Afterwards, check that all four LEDs are lit SOLID green. See

Front Panel

LED Status

table on page 4 for more information.

To view and monitor the conguration settings and operational status of your

TM822R, please refer to the SURFboard TM822R User Guide for more information at

www.arris.com/selfhelp.

1. Power ON your computer and log in.

Note: Your service provider may allow for automatic activation which will

automatically launch a special website when you open a web browser.

2. Contact your service provider to activate your TM822R, if automatic activation is

not available.

3. Open a web browser on your computer, such as Internet Explorer, Google

Chrome, Firefox, or Safari.

4. Type a valid URL (such as www.arris.com/selfhelp) in the address bar and press

Enter to test your network connection. The ARRIS website should open.

• If the web page opens, your TM822R was set up properly.

• If the web page fails to open, rst check each cable connection on your devices

to ensure that they are securely connected. Then, retype the URL.

If still unsuccessful, you may have to contact your current service provider to

either set up your Internet service or activate your TM822R.

During normal operation, the Power, DS, US, and Online LEDs on the TM822R front

panel should always be lit SOLID green or amber. See

Front Panel LED Status

table

on page 4 for more information.

Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence. If the

Power LED does not light up SOLID, please rst check the power connection on your

TM822R before contacting ARRIS Technical Support. If the other LEDs do not light up

SOLID green or amber, please call ARRIS Technical Support at 1-877-466-8646 for

assistance.

Front Panel LEDs and Rear Panel Connections

Test the Modem Connection

Install the Modem

Battery Installation

Battery operation is optional. Skip these steps if you do not intend to use a battery.

1. Place your TM822R on its side, then press down and pull on the locking tab of the

battery cover to open the battery compartment on the bottom of the device.

2. Slide the battery (label side up) with the terminal end rst into the battery

compartment until it is fully seated.

3. Replace the battery cover with the locking tab facing upward, and then push the

cover until it snaps into place.

Note: The battery may take up to 12 hours to reach a full charge.

Modem Installation

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