AT&T MERLIN II Attendant Montageanleitung

AT&T

MERLIN

COMMUNICATIONS SYSTEM

MERLIN II Attendant

Installer’s Guide

Issue 2

January, 1990

Printed in USA

NOTICE

The information in this document is subject to change without notice.

AT&T

assumes no responsibility for any errors that may appear in this document.

MERLIN is a registered trademark of

AT&T.

To order copies of this document, call the AT&T Customer Information Center,

1-800-432-6600 and include the document number 518-600-017 with

your

order.

Contents

Section 1: Installation Requirements

Overview

Equipment and Location

1-1

Requirements 1-7

Administration Procedures

Connecting the MERLIN II Attendant

1-10

1-14

Section 2: Initial Programming

Programming Features2-1

Section 3: Testing and Troubleshooting

Testing3-1

Troubleshooting3-3

Index

FCC Notification Information

INTERFERENCE

Federal

Communications Commission (FCC) Rules

INFORMATION

require that you be notified of the following:

●

This equipment generates, uses, and can radiate radio

frequency energy and, if not installed and used in

accordance with the instructions in this manual, may

cause interference to radio communications.

●

This equipment has been tested and found to comply

with the limits for a Class

computing device

pursuant to Subpart J of Part 15 of FCC rules, which

are designed to provide reasonable protection against

such interference when operated in a commercial

environment.

●

Operating this equipment in a residential area is likely

to cause interference with radio communications, in

which case the user, at his or her own expense, will be

required to do whatever is necessary to correct the

interference.

●

The MERLIN II Attendant is designed to be connected

to a Basic (012) Telephone Module of the MERLIN

system control unit. It is not intended to be connected

directly to the network.

● The MERLIN II Attendant is

device.

> FCC registration number

a separately registered

: GRM3U8-19187-CIE

FCC Notification Information 1

Overview

KEY FEATURES

The MERLIN II Attendant answers incoming calls on

designated lines with a prerecorded message and directs

callers to the appropriate extension in the MERLIN® II

Communications System Release 3. This equipment can:

●

reduce the workload of the receptionist

●

insure incoming calls are answered during peak calling

periods

●

answer incoming calls after-hours and on holidays and

weekends

CAUTION:

The MERLIN II Attendant only operates

with the MERLIN II Release 3 system and a 517C 13

Basic Telephone (012) Module.

Some of the key features of the MERLIN II Attendant are:

●

Security Code

An authorized caller code that must be entered before

changing any programmable features to protect

recorded announcements and other programming from

being changed by unauthorized personnel.

Remote Programmability

Features, including recorded announcements, can be

programmed from a Touch-Tone phone either on-site

or from a remote location.

Day/Night/Transfer Announcements

Specific greetings can be played to callers in response

to the time of day or the status of the call.

System Clock/Weekly Calendar

An internal clock and calendar can track business

hours and days of operation to allow the appropriate

announcement to be played to callers.

Overview 1-1

FRONT PANEL

•

Call Supervision

The MERLIN II Attendant can supervise calls and

monitor the progress of calls.

•

Alternate Routing

When the first requested extension is unavailable,

callers can be transferred automatically to an

secondary extension.

•

Battery Backup

Routing plans and programming changes can be saved

up to eight weeks following a power outage, provided

the battery is fully charged. Recorded announcements

can be saved up to three hours under the same

conditions.

There are three lights on the front panel as shown in

Figure 1-1. The lights indicate the following:

FIGURE 1-1 Front view of the MERLIN II Attendant.

•

power

MERLIN II Attendant is connected to a power source

when this light is on.

1-2 Overview

Off

BACK PANEL

•battery

Table 1-1 describes

combinations when

TABLE 1-1 Meaning of

the meaning of the different

light

ac power is connected:

Power

Battery

Light Light

Off On

Off

Blinking

● talking

Power

and Battery Lights

Description

Battery charging

Battery fully charged

Unit operating on battery power

Unit not operating; refer to “Troubleshooting”

Out of Service code; refer to “Troubleshooting.”

This light is on whenever the

answers and monitors a call. MERLIN II Attendant

The

connectors

and four setup switches on the back panel

are shown in Figure 1-2.

Overview 1-3

FIGURE 1-2 Back view of the MERLIN II Attendant.

•

reset

This recessed button resets the MERLIN II Attendant.

See “Troubleshooting” for details.

•

setup switches

There are

four setup switches. Switches 1,2, and 3

control the MERLIN II Attendant response to a power

outage as shown in Table 1-2; switch 4 is not used.

1-4 Overview

TABLE 1-2 Meaning of Setup Switch Settings

Switch

(Down)

Recorded

announcements are

retained during a

power outage

Routes and other

programming

parameters are

retained during a

power outage

The MERLIN II

Attendant continues to

answer calls during a

power outage

Not Used

Off (up)

Recorded

announcements are

erased during a power

outage

Routes and other

programming

parameters are reset to

defaults during a

power outage

The MERLIN II

Attendant does not

answer calls during a

power outage

Not Used

CAUTION:

After connecting ac power to the

MERLIN II Attendant, be sure that switches 1 and 2 are

(down). With this setting, recorded announcements

are saved up to three hours during a power outage

(assuming the battery is fully charged) and routing

plans and programming parameters are retained up to

eight weeks.

10 VAC

This is the

serial i/o

This is the

diagnostic

audio out

Not used

reserved

Not used

power connector.

connection for the printer to perform

tests.

Overview 1-5

•

to line

This connects the MERLIN II Attendant with the

Basic Telephone (012) Module on the MERLIN II

system control unit.

1-6 Overview

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