AT&T Merlin II Feature Module 2 Bedienungsanleitung

AT&T

MERLIN

COMMUNICATIONS SYSTEM

Feature Module 2

User’s Guide:

Basic Touch-Tone and Rotary Telephones

Printed in USA

Issue 2

May, 1988

NOTICE

The information in this document is subject to change without notice. AT&T assumes no

responsibility for any errors that may appear in this document.

MERLIN is a registered trademark of AT&T.

To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and

include the document number 999-503-140 with your order.

Table of Contents

Introduction

Placing Intercom Calls

Dialing Outside Calls

Dialing Outside Calls in Systems

with Special Features

Placing Calls with Speed Dialing Features 8

Answering Calls

Paging Co-workers

Handling Calls with the Hold

and Transfer Features

Setting Up a Conference Call

Receiving Messages and Reminders

Notes

Introduction

About This Guide

This guide shows how to handle calls and use features of

the MERLIN II system. The MERLIN II System Manual

provides complete information about system features and

equipment.

About Your Telephone

You may have either a rotary or a Touch-Tone telephone.

You can place, answer, and handle calls on either phone,

but some optional system features require Touch-Tones.

The Switchhook

Switchhook

The switchhook serves two functions:

●

Holding the switchhook down for several seconds

disconnects the call.

Pressing the switchhook, then releasing it (a switchhook

flash), sends a signal to the MERLIN II system control

unit. You use the switchhook flash to put calls on

hold, transfer them, and set up conference calls.

Touch-Tones

If you have a Touch-Tone phone, you can send signals to

the control unit by touching buttons on the dial pad.

When you dial # or *, then dial one of the codes shown

in this guide, the system recognizes the digits you dial as

a feature code rather than part of a telephone number.

Your administrator assigns optional features to your

telephone. Ask him or her which features you can use.

[TT]This symbol indicates that the feature works

with Touch-Tone telephones only.

Dial Tones

There are two dial tones:

● Intercom dial tone

● Outside line dial tone

When you first lift your handset, you hear the intercom

dial tone. You have to dial a code to get the outside line

dial tone.

Placing Intercom Calls

You can call anyone in the MERLIN II system by dialing

his or her intercom number. You can call Call

Distribution groups (groups of people, such as sales

representatives, who answer incoming calls on a round-

robin basis) by dialing the group code.

To place an intercom call:

1 Lift your handset.

2 Dial the intercom number or the Group Call

Distribution code.

If you don’t have a list of intercom numbers and Group

Call Distribution codes for your system, see your

administrator.

Introduction

Intercom Calls

Dialing Outside Calls

System Type

How you place calls depends on what type of MERLIN II There are three types of pooled systems:

system you’re using. Ask your administrator, then ❑ With Button Access

check the appropriate box.

Outside line representation on this system is: ❑ With Dial Access

❑ Square ❑ With Automatic Route Selection (ARS)

❑ Pooled

Placing Calls

Ask your administrator what lines or line pools are

assigned to your telephone and follow the appropriate

steps, below.

Placing calls in a square system:

1 Lift your handset.

2 Dial 88.

You hear the outside dial tone.

3 Dial the telephone number.

NOTE: Ask your administrator if you have to enter an

account code before you dial an outside call. If you do,

see “Forced Account Code Entry,” below.

Placing calls in a pooled system with Button

Access or ARS:

1 Lift your handset.

2 Dial 9.

You hear the outside dial tone.

3 Dial the telephone number.

Placing calls in a pooled system with Dial Access:

1 Lift your handset.

2 Dial 9.

3 Dial the appropriate line pool access code. (If you

don't have the codes, ask your administrator.)

You hear the outside dial tone.

4 Dial the telephone number.

Placing calls on a personal line in a pooled system:

1 Lift your handset.

2 Dial 88.

You hear the outside dial tone.

3 Dial the telephone number.

Outside

Calls

Dialing Outside Calls in Systems with Special Features

NOTE: If you can’t dial calls after regular business hours,

your system may have Night Service with Outward

Restriction. If you need to make business calls while

Night Service is in effect, see your administrator.

Forced Account Code Entry [TT]

If your telephone is administered for Forced Account

Code Entry, you must dial an account code whenever

you place an outside call.

To make an outside call:

1 Lift the handset.

You hear the intercom dial tone.

2 Dial #22.

3 Dial the account code (maximum of 16 characters).

4 Dial #22.

5 Access the line or line pool you want tp use for the

call.

You hear the outside dial tone.

6 Dial the telephone number.

Privacy [TT]

The Privacy feature prevents people who share your

To make a private call:

lines from joining your conversation. Be sure to 1 Lift the handset

deactivate the feature when you don’t need it any

You hear a dial tone.

longer.

2 Dial #31 to turn Privacy on.

3 Hang up your handset when you’ve finished.

4 Lift the handset

You hear a dial tone.

5 Dial #30 to turn Privacy off.

Account Code

Privacy

Placing Calls with Speed Dialing Features

If your administrator has assigned speed dialing features

to your telephone, you can use codes for quick dialing of

outside calls and for redialing numbers.

Personal Speed Dial [TT]

Your administrator can assign codes #01 through #21 to:

Telephone numbers you dial often

Account numbers

MERLIN II system features

PBX, Centrex, or Custom Calling features.

To place a Personal Speed Dial call:

Get the Personal Speed Dial codes from your

administrator and follow these steps to place a call.

1 Lift your handset.

2 Dial the Personal Speed Dial code.

Andere Handbücher für Merlin II Feature Module 2

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