AT&T Network Adapter 25 Bedienungsanleitung

AT&T

555-530-706

Issue 1, June 1988

AT&T SYSTEM 25

SWITCHED LOOP

ATTENDANT

CONSOLE

USER GUIDE

Printed in USA

TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT

NUMBER 555-530-706.

Contact: Your AT&T sales representative

Call:

800-432-6600,

Monday to Friday between

730am

and 6:00 pm EST.

In Canada call: 800-255-1242

Write: AT&T Customer Information Center

2855 North Franklin Road

PO. Box 19901

Indianapolis, Indiana 46219

Switched Loop Attendant Console User Guide

Prepared by System 25

Document Development Group and the

Technical Publications Group

Contents

Introduction

Attendant Features

Answering Calls

Attendant Message Waiting

Conferencing

Directory

Display

Handling an Incoming Call If You

Announce Calls

Handling an Incoming Call If You

Do Not Announce Calls

Hold

Inspect

Local Display Functions

Night Service

Paging

Park

Placing Calls

Position Busy

System Alarm

Testing Your Consoles

Standard Multiline Features

Account Code Entry

Automatic Intercom

Call Accountability

Callback Request

Call Waiting

Coverage

Direct Group Calling

Direct Station Selection (DSS)

Exclusion

Following

Forwarding

Hands-Free Answer on Intercom

(HFAI)

Last Number Dialed

Leave Word Calling

Message Waiting

Pickup

Placing Data Calls from Your

Voice Terminal

Programming Numbers

Recall

Repertory Dialing

Signaling

Speakerphone

Speed Dialing

Station Message Waiting

Transfer

Glossary

Introduction

This guide describes how to use the System 25 Switched Loop

Attendant Console (SLAC). If you have a Direct Trunk

Attendant Console (DTAC), you must use the user guide for that

console.

Features

You can use most of the features available to other multiline

voice terminal users. In addition, as the Attendant, you have

access to special features that will help you handle calls.

Your AT&T System 25 has two types of features, fixed and

assignable, that transform your telephone into a voice terminal.

Fixed features are always available on your SLAC. In this guide,

they are identified at the top of the page by a box with a check.

Assignable features are distributed by your System

Administrator and are identified by an empty box.

fixed feature

assignable feature

If you need an assignable feature, see your System

Administrator.

Attendant Consoles

The Switched Loop Attendant Console (SLAC) can be used

alone or with a Direct Extension Selector Console (Selector

Console). The setup you will use depends on the size and needs

of your company. This guide provides instructions for using

both consoles.

Selector Console

Switched Loop Attendant Console Buttons

There are three standard types of buttons on your SLAC. Each

is represented in a special way in this guide:

TYPE

dial pad buttons

dark background buttons

Shown as:

TRANSFER

with permanent labels

white background buttons

with changeable labels

A fourth type of button can be found on the display unit, and is

represented in this way:

Set

Loop Buttons

Voice communications paths between your console and the

System 25 are called loops. Your console receives calls one at a

time; if you are busy with a call, other incoming calls will wait in

line (in queue) until you are ready to respond. If there are two

attendants they share the

same

queue.

Your SLAC has five

(LOOP)

buttons that can be used to place

and receive calls. These buttons give you access to outside lines

and system features.

Automatic Loop Selection

When an incoming call rings, lifting the handset (going off-hook)

automatically connects you to the caller. If your console is idle

and you want to place a call, lifting the handset generates a dial

tone for your call at one of the

(LOOP)

buttons.

Occasionally, you may have to press a

(LOOP)

button when you

answer or date a call. The console procedures will Provide

instructions when this is necessary.

Direct Extension Selector Console

The Selector Console allows you to call an inside number by

pressing only one or two buttons instead of dialing all the digits.

These buttons are identified and described below.

GROUP SELECTION BUTTONS (the first seven buttons located

on the bottom row)

Used for selecting the “hundreds group” of each extension

number. The last button on the right is used for testing the

console.

NOTE:

You may want to label the seven Group Select

buttons. The plastic caps can be pulled off temporarily

to insert labels.

DIRECT EXTENSION SELECTION (DXS) BUTTONS (located

directly above the Group Select buttons)

Used for selecting specific extension numbers from the hundreds

group. (The numbering is fixed from 00 to 99.)

Using the Selector Console

For example, when placing a call to extension 273:

– Press the 200 Group Select button on the bottom row.

– Press the 73 DXS button.

For example, when placing a call to extension 4519:

– Press the 4500 Group Select button.

– Press the 19 DXS button.

Handset Tones

System 25 signals you with tones that are heard through the

handset. The tones and their descriptions are listed below.

DIAL TONE

(a continuous steady tone)

You can dial.

CONFIRMATION TONE

(three short tones)

Your action is accepted. Proceed to the next step.

RINGBACK TONE

(repeating

on/off tone)

The number you dialed is ringing.

SPECIAL RINGBACK TONE

(one long tone and

one short, dull tone)

The person you dialed has Call Waiting.

BUSY TONE

(repeating on/off tone)

The number you dialed is busy.

FAST BUSY TONE

(repeating on/off tone)

The number or access code you dialed is busy, misdialed, or

restricted.

QUEUING TONE

(five short tones)

Your callback request for a busy station or outside line has been

confirmed.

DEQUEUING TONE

(three short tones)

The station or outside line that you requested is available, and

your call can now be completed.

Ringing Tones

System 25 also signals you with four distinctive rings. The rings

and their descriptions are listed below.

INSIDE CALL

(one long ring)

Your call is from a person inside your company.

OUTSIDE CALL

(two short rings)

Your call is from someone outside your company.

ABBREVIATED ALERT

(one short burst of ringing)

This indicates a second call on another line, a busy-to-idle

reminder, a signal, or that your voice terminal is in program

mode.

PRIORITY RING

(two short rings and one

long ring)

Your call is either a callback because the station or outside line

you requested is now available, or your call is being set up

remotely for this phone via Third-Party Call Setup (a data

feature).

Lights

A steady red light identifies the line you are using or

the line you will be using when you lift the handset.

A steady green light indicates that a line or feature is

in use.

A slow flashing green light indicates an incoming call.

A fast winking green light indicates a call on hold. (A

green light that winks intermittently indicates a call

held temporarily while being transferred or

conference.)

On the Selector Console, a steady red light indicates

either that a voice terminal is off-hook or that a call is

parked on this extension.

On the Selector Console, a flashing red light indicates

a call to you from that voice terminal or an

unanswered call returning to your console.

DDCs and PDCs

When your System 25 was installed, Data Dial Codes (DDCs)

were assigned to data terminals and Personal Dial Codes (PDCs)

were assigned to voice terminals. In most cases, your PDC is

your extension number.

Visitors and those who do not have exclusive use of a voice

terminal may have been assigned Floating Personal Dial Codes

(FPDCs).

Display Unit

The console’s built-in display provides visual information about

incoming and outgoing calls. Use the procedures and sample

screens shown at the end of each entry. Also, refer to the

entries for “Directory,” “Display,” “Inspect,” and “Local Display

Functions.”

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