Avaya INTUITY AUDIX Kurzanleitung

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc.’s experience configuring its systems.

These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products.

Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the the

TAC/TSO at (408) 922-1822 and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for

errors or omissions contained herein.

0BConfiguration Note 9125 – RIP 03/10

Nortel Norstar (Inband-Mode Code)

using PBXLink DMI-4

Norstar

Voice Path

Minimum Software

DR5 or higher

Call ID

MWI

Multiple Return-to-Operator

Line DMI

DMI

INTUITY

Tip

Ring

Minimum Software

Release 5.1

Voice Path

1B1.0 METHOD OF INTEGRATION

With analog inband integration, one pathway between the PBX and the

INTUITYTM system transmits both call information and voice

communications. The pathway is provided by 2-wire analog single-line

circuits that connect to IVC6 Tip/Ring cards in the system. The IVC6

simulates 2-wire analog lines. Calls to an INTUITYTM port are preceded

by the called party information from the PBX in DTMF format. The

INTUITYTM system answers and plays the appropriate greeting. Message-

waiting indication is set and canceled using DTMF commands over the

same pathway.

2B2.0 AVAYA INTUITYTM ORDERING INFORMATION

•Tip/Ring Voice Port Cards (IVC6), six analog connections per card

•Serial and Inband Integration Software (FID 11 or higher)

•INTUITYTM Software Release 5.1

INTUITYTM

AUDIX Message

Server

With Inband integration,

one pathway between the

PBX and the INTUITYTM

system transmits both call

information and voice

communications

Avaya INTUITYTM Requirements

UIMPORTANTU:

This CN is for Support ONLY of Existing Integrations as originally installed.

No NEW Sales or Conversions to different Integrations are supported.

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3B3.0 PBX HARDWARE REQUIREMENTS

•PBXLink DMI-4(s), one per Four INTUITYTM ports (External

integration device) is available through Connected Systems

(888)538-6376.

•Systems must support the M7310 Digital Telephone. One M7310/M7324

per voicemail port.

•700A-4 plugs to divide the DMI4 ports up from one cable

4B3.1 PBX SOFTWARE REQUIREMENTS

•Minimum Software: DR5 Release 5 or higher

5B4.0 SUPPORTED INTEGRATION FEATURES

•Forward to personal greeting

- busy

- ring-no-answer

- all calls

•Message Waiting Indicator

- display

•Automated attendant (see section 8.2)

•Outcalling

•Multiple return-to-operator

6B5.0 CONFIGURING THE NORSTAR TO INTEGRATE

•7BPlease refer to the PBXLink DMI-4 User Guide Chapter 5 for

detailed programming of the Nortel Norstar.

•8BMake sure that the extensions for the voicemail stations include the

station number.

•9BCreate the hunt group by setting the stations up to forward from

one station to the next. DO NOT include the MWI port as part of

this hunt group.

•10BEnsure the PrimeLine for each voicemail station is the intercom

and only one intercom line is assigned to each station.

•11BIf the Auto Attendant is to answer incoming calls, only assign

these trunks to one station. If Auto Attendant is not used DO NOT

assign any of the trunks to the voicemail stations.

PBX software requirements

Supported integration features

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5.1 CONFIGURING THE DMI-4

Please refer to the PBXLink DMI-4 User Guide for detailed configuration

process. The PBXLink DMI-4 is configured through menus available

through the SMDI serial port (COM port). To access the configuration

menus through the SMDI port, you must have the SMDI port working with

suitable terminal emulation software. In Windows NT, hyperterminal is

good for this. The SMDI port is in SMDI mode by default. In this mode,

it produces SMDI packets destined for the application program. To get it

out of SMDI mode and into the menus, type the following:

M <enter>

The main menu will be displayed. For example:

PBXLink DMI-4 version 1.20.12 Nortel Norstar

1. PBX Type [Nortel Norstar]

2 Advanced…

3 Diagnostics…

Q Quit

Enter Option:

If nothing appears, check the serial port settings on the terminal program.

The SMDI port is always configured as:

9600 bps, 8-N-1

Assure that the following parameters are configured for the Norstar:

1. PBX Type [Nortel Norstar]

2.Advanced…

PBX….

1.Extension Length [X] Enter the number for length of

digits

2. Name Table [Auto or Manual] Set to Manual

Q. Quit

2. SMDI

1. Message Desk[1]

2. CPID Mask [0000000]

3. MWI Ports[2222222222]*see note

4. Disconnect [Off]

5. CID (KSU Model) [Off]

6. Quit

NOTE: This example is for systems that have more than four

ports. This setting is vital in a Norstar because the DMI4 needs

to build a name table that maps the extension names to the actual

Configuring the DMI-4

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extension number. The DMI accomplishes this by calling each

extension and viewing the display name for the called extension.

In order for this to happen the first port and the MWI port for the

DMI must be logged onto the system. In the case where less than

4 ports are used and the MWI port (4th by default) is not used,

the DMI will not be able to produce the name table. Thus any

calls coming into this unit may not be integrated, if the extension

name is anything other than the extension number.

If the customer has multiple DMI devices, then the last port on

the device must be set to do MWI. The MWI port uses the fourth

port by default, however, if only two ports are populated, this

setting must be changed to a series of ten (2’s) twos.

1. Suppress Tones [Off for Inband integration]

2. Delay (ms) [300]

Q. Quit

3. Activation Code…

1.Serial Number [xxxxx]

2.Activation Code [xxx-xxx-xxxx]

Q. Quit

4. Reset to factory default

3. Diagnostics (It is good practice to turn options 1 through 5 [off]

before cut-over.

1.Port [1-4] [1]

2.Warnings [Off]

3.Trace [Off]

4.Raw [Off]

5.Time [Off]

6.Show Config…

7.Show signal levels

8.Show name tables

9. Refresh name table

10. Download Firmware…

This should complete the installation of the PBXLink DMI-4. Connect the

appropriate cables according to the instructions and illustration of the

PBXLink DMI-4 User Guide.

12B5.2 MULTIPLE DMI UNITS

-If a partial DMI4 is used (meaning not all the ports of a

particular DMI4 are used), you change the MWI ports option

in the SMDI menu to the last port used. This is necessary for

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Norstar integrations because the DMI4 build a name table for

extension and keys on the first port and MWI port being in

service. Information on setting this option can be found in the

DMI4 manual.

-DMI4 ports are in service if the digital LED (green) is on

solid. This can be verified by checking the analog side of the

DMI4 for dial tone on the port in question.

13B6.0 CONFIGURING THE INTUITY

The following define the steps required on the INTUITYTM

•HINT: When changes to the Switch Interface Administration are

completed, a message appears on the screen indicating to restart the

INTUITYTM voice system. However, this task is not required after

each step. Once ALL changes are completed the system must then

be restarted.

Note: With Release 5.0 the switch selection can only be viewed from the

Switch Interface Administration. Changes to the Switch Selection must be

made when calling your local TSO.

•Switch Selection

Select “Switch Interface Administration” menu

Select “Switch Selection” menu

Administer parameters as follows:

Country: <Press F2 {CHOICES}>.

Switch: Nortel Norstar-DMI

•Assign PBX Extensions to Channels

Select “Voice System Administration” menu

Select “Voice Equipment” menu

Select “Actions “ button

From the “Assign. Change” screen,

Select “PBX Extension to Channel” option

Assign the extension numbers computed in the above step to all

used voice channels.

•Assign Service to Channels

Select “Voice System Administration” menu

Select “Voice Equipment” menu

Select “Actions “ button. This will bring up the “Actions Menu”

From the “Assign. Change” screen,

Select “Services to Channels” option

Assign DNIS as service to all channels.

•Assign Number Services to Channels

Select “Voice System Administration” menu

Select “Number Services” menu

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Select “Assign/Change” option

Administer parameters as follows:

Called Numbers : any

Calling Numbers: any

service Name: AUDIX

•Assignment of Channel to Groups

Select “Voice System Administration” menu

Select “Voice Equipment” menu

Select “ACTIONS” button, this will bring up the Actions menu.

Select “Assign/Change” option

From the Assign/Change screen, select “Channels to Groups”

option.

By default all channels are assigned to group 2. The dedicated

MWI channel must be assigned to a different group to ensure

that the same channel that turns on MWI lamp turns off the lamp.

Do this by assigning the MWI to device 3.

This is a switch limitation. Dedicated MWI channels that are

assigned to a different group must also be “unassigned” from

group 2. If more than one dedicated MWI channel, each channel

should be in a different group. By convention the highest

channels are used as dedicated MWI channels.

NOTE: It is important that you restart the voice system after

assigning the MWI to device 3.

Inband PBX Configuration is only used when the PBX is defined as

a “Other or Generic” The Norstar DMI does not require these fields

to be defined.

Message Waiting MWI Assignment

Select “Switch Interface Administration” menu

Select “Call Data Interface Administration” menu

Select “MWI Administration” menu

Select “MWI Parameters” Verify the MWI codes are as

followed:

NOTE: The MWI ON/OFF codes do need to be defined.

Program the code to turn ON message waiting as *1, and the

message cancel code as *#1 to turn it OFF.

•Transfer Security Assignment

Select “Voice System Administration” menu

Select “Transfer Security” menu

Assign restrictions if any used.

•Message Waiting MWI Device Assignment

Select “Switch Interface Administration” menu

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Select “Call Data Interface Administration” menu

Select “MWI Administration” menu

Select “Device Assignment” option

Administer parameters as follows:

If the group of channels for MWI updates is 3, the screen will

look like figure 1.

Link Test [Y/N]: Link Test Interval:

Switch Number Device ID Link Test Number

Figure 1

•System Translation Administration

Select “Switch Interface Administration” menu

Select “Call Data Interface Administration” menu

Select “System Translation Administration” menu

Select “Dial Plan Translation” option

Administer the following:

INTUITY Extension Length: <Switch Subscriber extension

length>

Administer extension ranges in the table as follows:

•Select “Switch Interface Administration” menu

Select “Telephony Administration” menu

Select “Analog”parameters

Select “ Transfer” parameter

Define an “F” to Initiate Transfer

•Select “Switch Interface Administration” menu

Select “Interface Parameters” menu

Go to page 2 and set the hook flash duration to 600ms

•1) Leave “Switch Prefix” field blank

2) Enter the valid extension ranges in “Switch Start Ext.” and

“Switch End Ext.” fields

3) Leave “INTUITY Prefix” field blank

4) Enter the Switch number in the entry. This is the same

number used in the AUDIX subscriber database

5) Enter”N” in the remote [Y/N] field

The following example shows how this form should be filled, if

the extension length is 3 digits on the INTUITY and the valid

extension ranges on the switch begin 1111 through 1222 and

2555 through 2999, while INTUITY subscribers ranges are 111

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through 222, 555 to 999.

INTUITY Extension Length: 3 Switch Network Access Code:

Switch Switch Switch INTUITY Switch Remote

Prefix

Start Ext. End Ext. Prefix Number[Y/N]

111 222 1 N

555 999 1 N

•Auto Attendant Setup for Day/Night Service

Administer the appropriate Business Schedule and Holiday

Schedule

Select “AUDIX Administration” menu

Enter “Change Auto-attendant-routing-routing table”

Administer parameters as follows:

UTO-ATTENDANT ROUTING TABL

Route Table Administration

Incoming Called Business Holiday Day

ight Alternate

Number Schedule Schedule Service Service Service

Mailbox Mailbox

Mailbox

??? Bus1 Hol1 ??? ???

•NOTE: Day Service and Night Service Mailboxes will have to be

administered and an appropriate greeting must be recorded.

14B7.0 HARDWARE INSTALLATION

Each IVC6 card supports six analog (tip/ring) connections. The

voice path between the Norstar and the INTUITYTM requires three

pairs into each RJ11 connection of the IVC6 card. The following

shows an example of how lines would be physically connected using

a IVP6 connector. Customer’s have the option to use other methods

of connectivity, provided they bring three pairs (6 wires) to each

RJ11 on the back of the IVC6 card.

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Back of IVC6 CARD

RJ11 RJ11 IVP6

RJ11to

PBX

RJ11 to

IVC6 card

RJ11to

IVC6 card

RJ11to

PBX

RJ11to

PBX

RJ11to

PBX

RJ11to

PBX

RJ11to

PBX

To ensure the ports are physically connected correctly, ask the switch

administrator to place calls to each individual INTUITYTM voice

channel one at a time. Use the “System Monitor” menu in

INTUITYTM to monitor that the correct channel is dialed from the

switch.

15B7.1 TESTING THE INSTALLATION

Refer to the AUDIX Administration manual for further details on

testing the installation.

Create two mailboxes associated with two test extensions. Record a

name and personal greeting for each mailbox.

Using one test extension, call the other test extension. You should

hear the appropriate greeting (see test scenarios below).

Leave a message. Verify that message waiting indication turns on.

Test call coverage scenarios:

Forward all calls - When a subscriber forward all calls to the

INTUITYTM number, calls placed to the subscriber should follow the

correct INTUITYTM prompt should be played for that subscriber.

Busy - Place a call to a busy extension. This should follow the right

coverage path and INTUITYTM should play the NO ANSWER

greeting.

Call no answer from INTUITYTM scenario is the same as above.

If calls are Non-Integrated, check the following:

Check the appropriate COS has been assigned to the tip/ring lines.

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Check the PBX Extn to Channel mapping has been administered

properly.

Check the Switch Integration log to make sure the RAW data is seen

for every call and is appropriately parsed and translated.

Check the maintenance log to see if an error has been logged

indicating “Bad data”. If yes, then check the switch setup to ensure

that the correct mode codes are being passed to INTUITYTM .

Check the Dial Plan Translation screen to see if the translation table

has been administered correctly.

Message waiting indicators - Listen to the message left for the

mailboxes above, delete the message and verify message waiting is

turned off.

Norstar can support audible message waiting for analog stations

and lamps for digital stations. Verify that message waiting indication

turns on.

If Message Waiting failures occur check the following:

Check the appropriate COS has been administered on the switch or

the subscriber telephone sets.

Check the SWIN LOG to see if INTUITYTM is dialing out the

required sequence of digits. If not check the DIAL PLAN Translation

and make sure that it is administered correctly.

Check if dial tone is being detected by INTUITYTM. If not, use the

Tone Sniffer tool to configure the dial tone correctly.

Check if the MWI sequence dialed out by INTUITYTM is the same

as set on the switch. Ask the switch administrator for the MWI

sequence. If it is different than change the MWI ON Prefix and

Suffix to reflect the correct value.

If MWI updates take a long time, then dedicate one or more channels for

MWI (i.e. no incoming calls on these lines). This can be done by assigning

a unique Channel Group to the particular channel/s and administering the

Device Assignment screen to this value (value is 2 as all channels are

assigned Group 2).

Test Transfers using “*T” option. From Audix mailbox. Transfer to

another mailbox. Monitor the transfer time. Transfer to a station that is

in a Do-Not-Disturb mode, busy mode, RNA mode.

The transfer time is approximately 5-8 seconds.

Test multiple transfers - set up phone A to transfer to Phone B and

Phone B transfers to phone C. And phone C transfers to phone D.

Determine how many transfers can be supported on the switch.

Norstar can be programmed to send disconnect code “**9” when a

caller disconnects, which will ensure faster disconnects.

If Transfer failures are encountered, then check the following:

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