Avaya S8500 Series Bedienungsanleitung

555-245-761 Issue 3 January 2005 1

Job Aid: Replacing the Hard Drive on the Avaya

S8500 Media Server— R2.2 or Later

This job aid describes the steps required to replace the hard drive on an Avaya S8500 or

S8500B Media Servers running Release 2.2 or later of Avaya Communication Manager. This

job aid should be used only if a failure has occurred and it is determined that the hard drive

should be replaced.

The replacement hard drive comes blank. You must install the software from the CD-ROM that

the customer received from an earlier installation of Release 2.2 software. The software

CD-ROM contains the Linux operating system and the appropriate release of Avaya

Communication Manager.

Required equipment

Verify that you have the following equipment and tools on site:

●Replacement hard drive

●CD-ROM with the software load (from the customer)

●Ethernet crossover cable for direct connection of your laptop to the media servers

●Flat-head screwdriver

●Cross-point (Phillips) screwdriver

●Electrostatic wrist ground strap and mat

Pre-site tasks

Before you go on site, verify that the following tasks are done.

●Ask the customer for the Product ID for the media server having the hard drive replaced. If

the customer does not have it, run the Automatic Registration Tool (ART) to obtain the

Product ID number and port number (customer dial-up) for the replacement hard drive.

●If the customer is using SNMP for alarming, you will need to get the IP addresses and

community names from the customer because the SNMP programming is not saved after

the replacement.

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later

2 Replacing the Hard Drive on the Avaya 8500 Media Server

●Verify that you have the correct software and software update (patch). You must install the

software on the media server with the replaced hard drive, and you might need to install a

software update (patch).

●Verify that you have the current license and Avaya authentication files to install on the new

hard drive. Go to the Remote Feature Activation (RFA) Web site to get them (http://

rfa.avaya.com).

●Verify that the customer has a recent backup of all the system and translation files. This is

critical if the hard drive is not functional.

●Verify with the customer that you have access permissions to restore the data from the

network server.

Hard drive considerations

If the hard drive is not functional, make sure the customer has a recent backup of the system

files and translations that you can restore after you have replaced the hard drive. If not, the

media server needs to be reconfigured and translations input as if it were a new installation.

See Installing and Configuring the Avaya S8500 Media Server (03-300144) for detailed

procedures. Additionally, some illustrations of software installation and configuration information

appear later in this document.

Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya

S8500, S8700, and S8710 Media Servers (555-245-111) for details on the tasks.

Pre-site tasks for replacing a hard drive on an S8500 Media Server

9Task Description

1 Obtain CD with the correct

software release

Retrieve from the customer a CD containing Release 2.x of

Communication Manager.

2Get software update (patch), if

appropriate

The Communication Manager software update (patch) file

might be available on the CD. Otherwise, download it to

your laptop from the Avaya Support Web site (http//

www.avaya.com/support). Select Software & Firmware

Downloads > S8700 Media Server > Software Download.

3 Get all configuration

information for the media

server, for example, IP

addresses, server name, DNS

information, and so forth

Tasks to replace the hard drive

555-245-761 Issue 3 January 2005 3

Tasks to replace the hard drive

Tasks for replacing a hard drive on an S8500 Media Server

9Task Description

1 Insert the software CD in the

CD drive of the media server

Important!

Push the button to open the CD-ROM drawer. Place the

Communication Manager CD in the drawer and close it.

The software CD contains boot software that the media server

automatically accesses when you power up the media server

later.

2Shut down the media server If the hard drive is functional, under Server, click Shutdown

This Server and do not select “Restart Server after

Shutdown.” Press the power-control button on the front of the

server. The internal fan shuts off.

If the hard drive is not functional, press the power-control

button to power down the server.

Caution: Do not hold down the power button for more than a

split second. Holding the button down too long causes the

media server to reboot.

3 Unplug the media server Once the media server is completely shut down (the green

power-on LED is blinking), unplug the power cord from the

media server.

Disconnect and label the LAN connections from the Ethernet

ports on the RSA/SAMP and dual NIC (if used).

Disconnect all attached devices, including the laptop, both

modems, and the external flashcard reader (if used).

4Make media server top

accessible

Pull the media server forward until the mounting rails lock into

place.

Note: You do not need to remove the media server from the

rails.

6 Replace the hard drive ●S8500B: see Replacing the hard drive in the

S8500B media server on page 8.

●S8500: see Replacing the hard drive in the S8500

media server on page 10.

8Slide the media server back in

place

Release the retaining tabs on the rails and slide the media

server back into place in the data rack.

9 Power up the media server Plug the power cords into the media server and RSA/SAMP.

Press the power-control button on the front of the media

server.

Note: Wait at least 3 minutes for the media server to complete

its power up. Watch the power-on LED on the media server

(the green LED is on steady).

10 Reconnect attached devices Reconnect all attached devices, including the laptop, both

modems, and the external flashcard reader (if used).

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later

4 Replacing the Hard Drive on the Avaya 8500 Media Server

Final tasks

You must install the Linux operating system and Avaya Communication Manager on the blank

hard drive, then restore the backed up system files to the media server.

Except where noted in the following checklist, see Upgrading Software and Firmware— Avaya

S8500 Media Server (555-245-111) on the Avaya S8300, S8500, and S8700 Media Server

Library CD-ROM,555-233-825, Issue 1, for details on the tasks.

Final tasks for replacing a hard drive in an S8500 Media Server 1 of 5

9Task Description

1 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 cable from the Services port

on the media server.

2Clear ARP cache on laptop From a DOS command link, type arp -d 192.11.13.6

and press Enter.

3 Connect laptop to the RSA/

SAMP card

Connect to the Ethernet port (to the right of the serial

connector) on the back of the RSA/SAMP card using a

crossover cable.

4Log onto the RSA/SAMP Open an internet browser window. In the Address field, type

192.11.13.6 and press Enter.

On the Enter Network Password screen, use the default

removed.

5 Set a timeout value In the Welcome screen, in the Inactive session timeout

value field, select no timeout and click Continue. The no

timeout value allows 60 minutes of inactivity before

disconnecting.

6Set the loader watchdog

timeout

Under ASM Control, click System Settings. Scroll down to

the Server Timeouts section, and in the Loader watchdog

field, select disabled and click Save.

7 Log off the RSA/SAMP Click Log Off.

8Move the RSA/SAMP LAN

cable

Disconnect the Ethernet RJ45 cable from the RSA/SAMP

Ethernet port.

9 Connect laptop to the media

server

Connect a crossover cable to the services port on the back

of the media server and wait about 3 minutes from the time

you boot up the server before trying to access the

information on the CD.

10 Clear ARP cache on laptop From a DOS command link, type arp -d 192.11.13.6

and press Enter.

1 of 5

Final tasks

555-245-761 Issue 3 January 2005 5

11 Set Telnet parameters (if

necessary)

Use Telnet to access the Linux command line by typing

telnet 192.11.13.6 and pressing Enter.

Type unset crlf and press Enter.

Type display and press Enter to verify that message says

Sending only CR

Type exit and press Enter to close Telnet session.

12 Install Communication

Manager

You must install the software from the CD. For procedure

details, see Installing the software on page 14.

13 Log onto the Maintenance

Web Interface

Open a browser on your laptop. Type 192.11.13.6 and

press Enter to log onto the Maintenance Web Interface.

Note: Use the initial installation login craft and the initial

password.

14 Set alarm suppression on the

media server

Using Telnet on the Linux command prompt screen, type

almsuppress -y and press Enter to enable alarm

suppression.

15 Check software version Under Server, click Software Version to verify that the hard

drive has the current release of Communication Manager.

16 Copy files to the media server Copy the license and Avaya authentication files and the

software update (patch) file, if any, to the media server.

On the Maintenance Web Interface, under Miscellaneous,

click Download Files.

Browse to select the file for downloading and click

Download.

17 Configure the network

parameters and verify

connectivity (optional)

If you backed the files up to a server on the customer’s

network, you must readminister the Ethernet port connecting

to the customer’s network.

Under Server Configuration, click Configure Server and

click Continue.

Click Continue through the pages until you get to the

Specify how you want to use this wizard page. Select

“Configure individual services” and click Continue.

Fill in the correct IP address, Gateway, and Subnet mask (or

use the default addresses) for the Ethernet port (Eth0),

select AUTOSENSE for the speed, and click Change. Close

the window.

Under Diagnostics, click Ping. Type the IP address of the

server where the files are backed up and click Execute Ping

to verify that you can access the customer’s network.

Final tasks for replacing a hard drive in an S8500 Media Server 2 of 5

9Task Description

2 of 5

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later

6 Replacing the Hard Drive on the Avaya 8500 Media Server

18 Restore the system files and

translations

Under Servers, click Software Version. Note the Release

String data.

Under Data Backup/Restore, click View/Restore Data.

Caution: Do not restore files if they are from a software load

different from the load now running on the media server; for

example, if the software load of the backed-up files was

S8x00-02.0-00.0.219.0 and the media server is now running

load S8x00-02.0-00.0.219.1.

Match the Release String data from the Software Version

page with the listing provided.

For procedure details, see Restoring the system files on

page 17.

If there were no backup files,

configure the media server

See Installing and Configuring the Avaya S8500 Media

Server, 03-300143.

19 Verify date and time Under Server, click Server Date/Time. Make changes as

necessary.

20 Install software update

(patch), if any

You might need to install a software update (patch). For

procedure details, see Installing post-upgrade patch files on

page 15.

Note: Skip this procedure if there is no software update

(patch) file to install.

21 Verify that the update (patch)

is installed

Under Server, click Software Version to verify the software

update (patch) versions.

22 Verify media server

configuration

You must verify that the media server is properly configured.

For procedure details, see Verify media server

configuration on page 18.

Note: If there was no backup file to restore, you need to

reconfigure the media server. Get the configuration data

from the customer.

23 Install the license and Avaya

authentication files

Under Security, click License File and select “Install the

license I previously downloaded” and click Submit.

Under Security, click Avaya Authentication and click

Install.

24 Copy translations Using a SAT screen, type reset system 4 and press

Enter to copy translations to disk.

25 Log in from the SAT Type telnet 192.11.13.6 50.23 and press Enter.

26 Check the translations Using the SAT screen, type list configuration all

and press Enter and check that all the hardware is

displayed.

27 Ping the connections on the

media server

Under Diagnostics, click Ping. Ensure that all connections,

IPSI boards, and all administered connections respond.

Final tasks for replacing a hard drive in an S8500 Media Server 3 of 5

9Task Description

3 of 5

Final tasks

555-245-761 Issue 3 January 2005 7

28 Resolve alarms on the media

server

Under Alarms, click Current Alarms. Compare these

against the recorded alarms from Checklist 2, step 4. Clear

any alarms that appear.

To resolve alarms, using a SAT screen, type display

alarms and press Enter.

29 Check the health of the media

server

Using a SAT screen, type list ipserver-interface

and status health. Check that all connections are

working correctly.

30 Save translations Using a SAT screen, type save translation and press

Enter to back them up.

31 Administer backup schedule

on the media server

On the Maintenance Web Interface, under Data Backup/

Restore, click Schedule Backup to readminister the media

server’s backup schedule.

32 Back up files on the media

server

Under Data Backup/Restore, click Backup Now.

Click Start Backup to begin the back up process.

33 Set the Product ID on the

media server

Use Telnet to access the Linux command line by typing

productid -p product_id and press Enter,where

product_id is the product ID you received from the

customer or the ART tool. It should be the same product ID

as the old hard drive.

34 Release alarm suppression on

the media server

Using Telnet on the Linux command prompt screen, type

almsuppress -n and press Enter to release alarm

suppression.

Note: Only do this if you want to release it before the time

you set earlier runs out (maximum of 2 hours)

35 Log off all administration

applications

When you have completed all the administration, log off the

media server.

36 Disconnect the RJ45 cable Disconnect the Ethernet RJ45 crossover cable from the

Services port on the media server.

37 Clear ARP cache on laptop From a DOS command link, type arp -d 192.11.13.6

and press Enter.

38 Connect laptop to the RSA/

SAMP card

Connect to the Ethernet port (to the right of the serial

connector) on the back of the RSA/SAMP card using a

crossover cable.

39 Log onto the RSA/SAMP Open an internet browser window. In the Address field, type

192.11.13.6 and press Enter.

On the Enter Network Password screen, use the default

removed.

Final tasks for replacing a hard drive in an S8500 Media Server 4 of 5

9Task Description

4 of 5

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later

8 Replacing the Hard Drive on the Avaya 8500 Media Server

Replacing the hard drive

Depending on the S8500 media server model, select one of the following procedures:

●Replacing the hard drive in the S8500B media server

●Replacing the hard drive in the S8500 media server

!CAUTION:

CAUTION: Wear an antistatic wrist ground strap whenever handling components such as the

hard drive of an Avaya S8500 Media Server. Connect the strap to an approved

ground, such as an unpainted metal surface. Also, place the hard drive on an

antistatic mat that is similarly grounded. Do not place the new or the old drive on

a bare surface.

Replacing the hard drive in the S8500B media server

This procedure contains the following sections:

●Removing the hard drive from the S8500B media server

●Installing the hard drive

40 Set a timeout value In the Welcome screen, in the Inactive session timeout

value field, select no timeout and click Continue. The no

timeout value allows 60 minutes of inactivity before

disconnecting.

41 Set the loader watchdog

timeout

Under ASM Control, click System Settings. Scroll down to

the Server Timeouts section, and in the Loader watchdog

field, select 5.0 (minutes) and click Save.

42 Log off and disconnect from

the RSA/SAMP

Click Log Off. Once you are logged off, disconnect from the

services port on the RSA/SAMP.

Final tasks for replacing a hard drive in an S8500 Media Server 5 of 5

9Task Description

5 of 5

Replacing the hard drive

555-245-761 Issue 3 January 2005 9

Removing the hard drive from the S8500B media server

To remove the hard drive from the S8500B media server:

1. Turn off the media server and peripheral devices.

2. Label and disconnect all external cables.

3. Remove the media server from the rack.

4. Press the release tabs on the bezel and pull the bezel away from the media server (see

Figure 1).

Figure 1: Removing/installing the hard drive

5. Pull the hard drive from the media server.

6. To remove the hard drive from the drive tray, unscrew the four screws and remove the hard

drive.

disc

indsbhdv KLC 101404

Job Aid: Replacing the Hard Drive on the Avaya S8500 Media Server— R2.2 or Later

10 Replacing the Hard Drive on the Avaya 8500 Media Server

Installing the hard drive

To install the hard drive:

1. Position the hard drive on the drive tray and secure with the four screws.

2. Slide the hard drive into the media server (see Figure 1: Removing/installing the hard

drive on page 9).

3. Reinstall the bezel.

4. Return to Tasks for replacing a hard drive on an S8500 Media Server on page 3 to continue

with the listed tasks.

Replacing the hard drive in the S8500 media server

This procedure contains the following sections:

●Removing the cover of the S8500 media server

●Removing the hard drive from the S8500 media server

●Installing the new hard drive in the S8500 media server

●Replacing the cover of the S8500 media server

Removing the cover of the S8500 media server

For these steps, see Figure 2: Removing and replacing the cover on the S8500 media

server on page 11.

1. With the media server extended on the slide rails, loosen the 2 captive screws on the back

of the media server that hold the top in place.

2. Slide the media server cover back from the front panel until the cover’s tabs are released

from the top slot of the front panel.

3. Lift the cover straight up and remove it from the media server.

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