Avaya PARTNER ACS R7.0 Bedienungsanleitung

PARTNER® ACS R7.0

PC Administration

Getting Started

518-456-166

Issue 5

July 2004

PCAdminGS.book Page 1 Wednesday, May 19, 2004 1:28 PM

PCAdminGS.book Page 2 Wednesday, May 19, 2004 1:28 PM

Notice

Every effort was made to ensure that the information in this book was complete and accu-

rate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unautho-

rized party (for example, a person who is not a corporate employee, agent, subcontractor,

or working on your company’s behalf). Be aware that there may be a risk of toll fraud

associated with your system and that, if toll fraud occurs, it can result in substantial addi-

tional charges for your telecommunications services.

The final responsibility for securing both this system and its networked equipment rests

with you – an Avaya Inc. system administrator, your telecommunications peers, and your

managers. Avaya Inc. does not warrant that this product or any of its networked equip-

ment is either immune from or will prevent either unauthorized or malicious intrusions.

Avaya Inc. will not be responsible for any charges, losses, or damages that result from

such intrusions. For important information regarding your system and toll fraud, see the

PARTNER Customer Support Document.

Avaya Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support assis-

tance, call the Avaya Customer Care Center at 1 800 628-2888.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to the “Limited Use Software

License Agreement” card provided with your package. For additional warranty informa-

tion, see the PARTNER Customer Support Document.

Trademarks

PARTNER is a registered trademark of Avaya Inc. in the U.S. and other countries.

Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corpora-

tion. Pentium is a registered trademark of Intel Corporation. Other product and brand

Avaya Inc. Issue 5

Printed in USA

PCAdminGS.book Page 3 Wednesday, May 19, 2004 1:28 PM

Ordering Information

For additional documents, refer to the PARTNER Customer Support Document.

Customer Support

If you need assistance when programming or using your system, contact your local

Authorized Dealer or call the Avaya Customer Care Center at 1 800 628-2888. Consulta-

tion charges may apply.

Avaya Web Page

For information about Avaya products and service, go to www.avaya.com. For product

documentation for all Avaya products and related documentation for PARTNER ACS, go

to www.avayadocs.com.

Heritage Statement

Intellectual property related to this product (including trademarks) and registered to

Lucent Technologies Inc. has been transferred or licensed to Avaya Inc. Any reference

within the text to Lucent Technologies Inc. or Lucent should be interpreted as reference to

Avaya Inc. The exception is cross references to books published prior to May 1, 2001,

which may retain their original Lucent titles. Avaya Inc., formed as a result of Lucent’s

planned restructuring, designs, builds, and delivers voice, converged voice and data, cus-

tomer-relationship management, messaging, multiservice networking, and structured

cabling products and services. Avaya Labs is the research and development arm for the

company.

Call: Avaya Publications Center

Voice 1 800 457-1235 International Voice 207 866-6701

Fax 1 800 457-1764 International Fax 207 626-7269

Write: GlobalWare Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attn: Avaya Account Manager

Order: Avaya Publications Center

Document No. 518-456-166

Issue 5, July 2004

PCAdminGS.book Page 4 Wednesday, May 19, 2004 1:28 PM

Contents

Table of Contents 5

1 Getting Acquainted

Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

What is PARTNER ACS PC Administration? . . . . . . . . . . . . . . . . . . . . . . 8

New Features in this Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Where to Get More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2 Installing the Software

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

PC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

PARTNER ACS Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Solving Installation Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

3 Overview of System Administration

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Basic PC Administration Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Starting PARTNER ACS R7.0

PC Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Exploring the Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

4 Connecting to the PARTNER System

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Operator Assisted Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Automated Attendant Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Creating a Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Direct Dial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Direct Dial (Local) Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Making Intercom Calls from Your PC. . . . . . . . . . . . . . . . . . . . . . . . . 31

Direct Dial (Remote) Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Configuring the PARTNER System for Remote Direct Dial. . . . . . . . 33

COM Port Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Solving Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Creating a Remote Administration Password. . . . . . . . . . . . . . . . . . . . . 38

PCAdminGS.book Page 5 Wednesday, May 19, 2004 1:28 PM

6 Table of Contents

Table of Contents Getting Started

5 Working with Translations

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Retrieving the System Translation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Disconnecting from the PARTNER System . . . . . . . . . . . . . . . . . . . . . . 41

Working with Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Editing a Translation You Just Retrieved . . . . . . . . . . . . . . . . . . . . . . 42

Editing a Translation You Already Saved . . . . . . . . . . . . . . . . . . . . . . 43

Creating a New Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Printing a Translation to a Text File. . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Sending Your Changes to the System. . . . . . . . . . . . . . . . . . . . . . . . . . 45

Restoring Your Changes to the System. . . . . . . . . . . . . . . . . . . . . . . . . 46

6 Administering the System Date and Time

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Viewing the Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Changing the Date and Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

7 PC Diagnostics

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Retrieving PARTNER Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

8 T1 Module Administration

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Accessing the PARTNER T1 Module Maintenance Window . . . . . . . . . 54

9 DSL Module Administration

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Administering the DSL Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

PCAdminGS.book Page 6 Wednesday, May 19, 2004 1:28 PM

Welcome 7

1 Getting Acquainted

Welcome

This guide is your key to PARTNER®ACS R7.0 PC Administration.

Use this guide to learn:

• How to install the software

• How to connect to a PARTNER system

• The basics of the administration process

• What you can do with PC Diagnostics

• Where to find additional information

PCAdminGS.book Page 7 Wednesday, May 19, 2004 1:28 PM

1 Getting Acquainted

8 What is PARTNER ACS PC Administration?

Getting Started

What is PARTNER ACS PC Administration?

PARTNER ACS PC Administration gives you the ability to manage a PARTNER

ACS R7, R6, R5, R4, or R3 system from your PC. Among the many features it

contains are ones that let you:

• Program the system (for example, assign outside lines)

• Program extensions (for example, program an autodial button on any

extension)

• Back up and restore these and many other settings

PARTNER ACS PC Administration also gives you the ability to retrieve diagnostic

information from your PARTNER ACS system, allowing you to:

• View the type of modules installed on the PARTNER system

• Retrieve reports on system events such as error and reboots

• Identify the current version of your software

• Identify the PCMCIA cards installed in the PARTNER ACS module

• View manual and automatic translation backup information that is stored in

internal memory of the PARTNER R7.0 processor module

All these features are accessed through a graphical interface that is easy to learn

and use. You can use PARTNER PC Administration to manage a PARTNER

system locally or remotely. You can even choose to work offline and activate your

changes when it’s convenient.

PCAdminGS.book Page 8 Wednesday, May 19, 2004 1:28 PM

1 Getting Acquainted

What is PARTNER ACS PC Administration? 9

Getting Started

•PARTNER PC Administration only works with PARTNER ACS

Release 3.0 and later.

•If you have a version of PARTNER ACS Remote (PC)

Administration on your PC, you must uninstall it before installing

this software.

•If you have PassageWay Administration for PARTNER software

on your PC, you must uninstall it before installing this software.

PARTNER PC Administration replaces the old software.

•To help ensure the security of the PARTNER system, you

cannot recreate or change the remote administration password

with this software. This must be done on the system itself. See

“Creating a Remote Administration Password” on page 38 for

instructions on how to change the remote administration

password.

•If the PARTNER system has a T1 module, you must use the

PARTNER ACS PC Administration software to configure the T1

module.

PCAdminGS.book Page 9 Wednesday, May 19, 2004 1:28 PM

1 Getting Acquainted

10 New Features in this Release

Getting Started

New Features in this Release

In addition to supporting all system programming and remote administration

features already available in PARTNER ACS R6.0 PC Administration,

PARTNER ACS R7.0 PC Administration supports the following features and

capabilities:

• PARTNER ACS R7, R6, R5, R4, and R3 Support

PARTNER ACS R7.0 PC Administration provides the capability to program

PARTNER ACS R7, R6, R5, R4, and R3 systems.

• Support for the Admin Port on a PARTNER ACS R7.0 Processor Module

Using PARTNER ACS R7.0 PC Administration, you can also connect to a

PARTNER ACS R7.0 system via the Admin port on the PARTNER ACS

R7.0 processor module. You can connect to the Admin port either directly

from the COM port of your PC or via an external modem that is connected

to the Admin port.

• Loudspeaker Paging Line Administration

Unlike previous PARTNER processor modules, the PARTNER ACS R7.0

processor module has no dedicated Loudspeaker Paging System port.

Instead, you can connect your loudspeaker paging system to any line port

on the processor module. When the loudspeaker paging system is

administered to a line port, that line is disabled on the PARTNER system.

If your loudspeaker paging systems requires a “dry contact

relay,” you must connect the loudspeaker paging system into

line jack 5 on the PARTNER ACS R7.0 processor module.

• Enhanced Backup for PARTNER ACS R7.0

For PARTNER ACS R7.0, you can now save a back up of the translations

on either the PARTNER ACS R7.0 processor module or a backup/restore

card.

PCAdminGS.book Page 10 Wednesday, May 19, 2004 1:28 PM

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere Avaya Software Handbücher

Avaya

Avaya Customer Interaction Express 1.0 IVR-Editor Bedienungsanleitung

Avaya

Avaya CCC Report Manager Bedienungsanleitung

Avaya

Avaya IP Office Phone Manager Bedienungsanleitung

Avaya

Avaya M-MLS Bedienungsanleitung

Avaya

Avaya Definity Enterprise Communications Server Bedienungsanleitung

Avaya

Avaya IP Office CTI Link Bedienungsanleitung

Avaya

Avaya Plantronics Blackwire C620 s Beilage

Avaya

Avaya Integrated Management Technisches Handbuch

Avaya

Avaya IP Office Phone Manager Bedienungsanleitung

Avaya

Avaya Customer Interaction Express 1.0 Bedienungsanleitung

Avaya

Avaya P120 SMON Bedienungsanleitung

Avaya

Avaya IP Office Phone Manager Bedienungsanleitung

Avaya

Avaya ExpertNet Lite Assessment Tool ELAT Bedienungsanleitung

Avaya

Avaya Media Gateway G350 Bedienungsanleitung

Avaya

Avaya CCM 3.1 Bedienungsanleitung

Avaya

Avaya Customer Interaction Express 1.0 WebClient Bedienungsanleitung

Avaya

Avaya 40DHB0002USAR Bedienungsanleitung

Avaya

Avaya IP Office Phone Manager Bedienungsanleitung

Avaya

Avaya IP Office Phone Manager Bedienungsanleitung

Avaya

Avaya 4600 Series Service-Handbuch

Avaya

Avaya Compact Contact Center V5 Service-Handbuch

Avaya

Avaya Endpoint Access Control Agent Bedienungsanleitung

Avaya

Avaya IP Office CTI Link Bedienungsanleitung

Avaya

Avaya Sagemcom XMediusFAX s Beilage

Beliebte Software Handbücher anderer Marken

COMPRO

COMPRO COMPROFM Bedienungsanleitung

Muratec

Muratec OFFICEBRIDGE ONLINE Bedienungsanleitung

Oracle

Oracle Contact Center Anywhere 8.1 Bedienungsanleitung

Adobe

Adobe 65007312 - Photoshop Lightroom Handbuch

HP ProLiant BL420c Bedienungsanleitung

PS Audio

PS Audio PowerPlay Betriebsanleitung

Brady

Brady LOCKOUT PRO 3.0 Service-Handbuch

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Handbuch

Novell

Novell GROUPWISE 8 - INTERNET AGENT Bedienungsanleitung

Oracle

Oracle Application 9i Bedienungsanleitung

Acer

Acer RDM Bedienungsanleitung

Canon

Canon Vixia HF21 Bedienungsanleitung

Canon

Canon ZR950 Bedienungsanleitung

Samsung

Samsung Auto Backup Bedienungsanleitung

Polycom

Polycom Vortex EF2201 Montage- und Bedienungsanleitung

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Bedienungsanleitung

Novell

Novell SP2 - S Bedienungsanleitung

Lexmark

Lexmark Apps Service-Handbuch