Avaya Plantronics Blackwire C420 s Beilage

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

1 of 16

PlantronicsC420

Avaya Solution & Interoperability Test Lab

Application Notes for Plantronics Blackwire C420 Headsets

with Avaya IP Softphone, Avaya IP Agent and Avaya one-

X® Communicator - Issue 1.1

Abstract

These Application Notes describe a compliance-tested configuration comprised of Plantronics

Blackwire C420 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X®

Communicator and Avaya Aura™ Communication Manager. The Blackwire C420 Headset

lets professionals enjoy clear PC audio. It is designed for extended wear.

Information in these Application Notes has been obtained through DevConnect compliance

testing and additional technical discussions. Testing was conducted via the DevConnect

Program at the Avaya Solution and Interoperability Test Lab.

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

2 of 16

PlantronicsC420

1. Introduction

These Application Notes describe the configuration steps required for Plantronics Blackwire

C420 Headsets with Avaya IP Softphone, Avaya IP Agent, Avaya one-X® Communicator and

Avaya Aura™ Communication Manager. The Blackwire C420 Headset lets professionals enjoy

clear PC audio. The Blackwire C420 Headset employs simple plug-and-play USB connectivity

to the PC.

1.1. Interoperability Compliance Testing

Avaya’s formal testing and Declaration of Conformity is provided only on the headsets/handsets

that carry the Avaya brand or logo. Avaya may conduct testing of non-Avaya headset/handset to

determine interoperability with Avaya phones. However, Avaya does not conduct the testing of

non-Avaya headsets/handsets for: Acoustic Pressure, Safety, Hearing Aid Compliance, EMC

regulations, or any other tests to ensure conformity with safety, audio quality, long-term

reliability or any regulation requirements. As a result, Avaya makes no representations whether a

particular non-Avaya headset will work with Avaya’s telephones or with a different generation

of the same Avaya telephone.

Since there is no industry standard for handset interfaces, different manufacturers utilize

different handset/headset interfaces with their telephones. Therefore, any claim made by a

headset vendor that its product is compatible with Avaya telephones does not equate to a

guarantee that the headset will provide adequate safety protection or audio quality.

The interoperability compliance test included feature and serviceability testing. The feature

testing focused on placing calls to and from Avaya IP Softphone, Avaya IP Agent and Avaya

one-X Communicator using Plantronics Blackwire C420 Headsets and verifying good talk path

in both directions. The type of calls made included calls to voicemail, to internal extensions and

to the PSTN.

The serviceability testing focused on verifying the usability of Plantronics Blackwire C420

Headsets after restarting the Avaya softphone applications, disconnecting and reconnecting the

Headsets and rebooting the PC.

1.2. Support

For technical support and information on Plantronics headsets, contact Plantronics at:

Phone: 800-544-4660 (toll free), +1 831-426-5858 (International)

Website: http://www.plantronics.com/north_america/en_US/support/

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

3 of 16

PlantronicsC420

2. Reference Configuration

Figure 1 illustrates the test configuration used to verify the Plantronics solution. The

configuration comprised of an Avaya S8510 Server running Avaya Aura™ Communication

Manager and an Avaya G650 Media Gateway with connections to the following: an Avaya 9640

IP Telephone and an ISDN-BRI trunk to the PSTN. Avaya Aura™ Communication Manager

Messaging was used as the voicemail system. Avaya IP Softphone, Avaya IP Agent and Avaya

one-X Communicator were installed on three desktop PCs respectively, each having a

Plantronics Blackwire C420 Headset attached to the USB Port of the desktop PC. The Avaya

C364T-PWR Converged Stackable Switch provides Ethernet connectivity to the Avaya Server,

Media Gateway, desktop PCs and IP telephone.

Figure 1: Test Configuration

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

4 of 16

PlantronicsC420

3. Equipment and Software Validated

The following equipment and software were used for the sample configuration provided:

Equipment

Software

Avaya S8510 Server

Avaya Aura™ Communication Manager

5.2.1 (R015x.02.1.016.4)

with Service Pack (02.1.016.4-17959)

Avaya G650 Media Gateway

TN2312BP IP Server Interface

TN799DP C-LAN Interface

TN2302AP IP Media Processor

HW07, FW049

HW01, FW034

HW20, FW120

Avaya IP Softphone running on Microsoft

Windows XP Professional SP3 (32-bit) PC

R6.0 SP7

(6.01.93)

Avaya IP Agent running on Microsoft

Windows Vista Business SP2 (32-bit) PC

R7.0 SP8

(7.0.38.124)

Avaya one-X Communicator running on

Microsoft Windows 7 Professional (32-bit) PC

5.2

(5.2.0.16)

Avaya 9640 IP Telephone

3.1.1 (H.323)

Avaya C364T-PWR Converged Stackable

Switch

4.5.18

Plantronics Blackwire C420 Headsets

USB Version 58

Plantronics Unified Runtime Engine

2.0.31611.1

Plantronics Control Panel

2.0.31611.1

4. Configure Communication Manager

The following sections show the relevant configuration screens for Communication Manager.

The screen shots included in this section focused only on the configuration of the station and ip-

codec-set forms. The configuration is performed via the System Access Terminal (SAT) on

Communication Manager.

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

5 of 16

PlantronicsC420

4.1. Configure Station for Avaya IP Softphone or Avaya one-X

Communicator

Use the add station n command, where n is an available extension in the dial-plan. To create a

station to be used by Avaya IP Softphone or Avaya one-X Communicator, the following

information should be provided:

Type: The IP Telephone type that will be emulated. In this compliance testing, the type

was set to 2420.

Security Code: Password used by Avaya IP Softphone or Avaya one-X Communicator

to log in.

Port: Set to Xto administer the station without hardware.

IP SoftPhone?: y

add station 10023 Page 1 of 6

STATION

Extension: 10023 Lock Messages? n BCC: 0

Type: 2420 Security Code: 12345 TN: 1

Port: XCoverage Path 1: COR: 1

Name: IP Softphone Coverage Path 2: COS: 1

Hunt-to Station:

STATION OPTIONS

Time of Day Lock Table:

Loss Group: 2 Personalized Ringing Pattern: 1

Data Option: none Message Lamp Ext: 10023

Speakerphone: 2-way Mute Button Enabled? y

Display Language: english Expansion Module? n

Survivable COR: internal Media Complex Ext:

Survivable Trunk Dest? y IP SoftPhone? y

IP Video Softphone? n

Customizable Labels? Y

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

6 of 16

PlantronicsC420

4.2. Configure Station for Avaya IP Agent

Use the add station n command, where n is an available extension in the dial-plan to create a

new station to be used by Avaya IP Agent. Configure the following:

Type: The IP Telephone type that will be emulated. In this compliance testing, the type

was set to 2420.

Security Code: Password used by Avaya IP Agent to log in.

Port: Set to Xto administer the station without hardware.

IP SoftPhone?: y

add station 10021 Page 1 of 6

STATION

Extension: 10021 Lock Messages? n BCC: 0

Type: 2420 Security Code: 12345 TN: 1

Port: XCoverage Path 1: COR: 1

Name: IP Agent Coverage Path 2: COS: 1

Hunt-to Station:

STATION OPTIONS

Time of Day Lock Table:

Loss Group: 2 Personalized Ringing Pattern: 1

Data Option: none Message Lamp Ext: 10021

Speakerphone: 2-way Mute Button Enabled? y

Display Language: english Expansion Module? n

Survivable COR: internal Media Complex Ext:

Survivable Trunk Dest? y IP SoftPhone? y

IP Video Softphone? n

Customizable Labels? Y

On Page 4 of the STATION form, configure the additional feature buttons that are used by

Avaya IP Agent to log in as an Automatic Call Distribution (ACD) agent. The following feature

buttons were configured.

add station 10021 Page 4 of 6

STATION

SITE DATA

Room: Headset? n

Jack: Speaker? n

Cable: Mounting: d

Floor: Cord Length: 0

Building: Set Color:

ABBREVIATED DIALING

List1: List2: List3:

BUTTON ASSIGNMENTS

1: call-appr 5: manual-in Grp:

2: call-appr 6: after-call Grp:

3: call-appr 7: aux-work RC: Grp:

4: auto-in Grp: 8: assist Grp:

voice-mail Number:

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

7 of 16

PlantronicsC420

4.3. Configure IP Codec Set

The following screen shows the codec set configuration that was used during the test. To

configure the codec set, use the change ip-codec-set n command, where nis the IP codec set

used by the Avaya softphone applications. In this compliance testing, the G.722-64K and G.711

mu-law codec were used.

change ip-codec-set 1 Page 1 of 2

IP Codec Set

Codec Set: 1

Audio Silence Frames Packet

Codec Suppression Per Pkt Size(ms)

1: G.722-64K 2 20

2: G.711MU n 2 20

5. Configure Avaya IP Softphone

After logging into Avaya IP Softphone, select Audio Tuning Wizard from the menu as

shown below.

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

8 of 16

PlantronicsC420

Plantronics Blackwire C420 Headset is automatically detected in Microsoft Windows as

Plantronics C420. Select this device as the Primary Playback Device and Recording Device

as shown below. Select Next.

Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio.

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

9 of 16

PlantronicsC420

6. Configure Avaya IP Agent

After logging into Avaya IP Agent, select Audio Tuning Wizard from the menu as shown

below.

Plantronics Blackwire C420 Headset is automatically detected in Microsoft Windows as

Plantronics C420. Select this device as the Primary Playback Device and Recording Device

as shown below. Select Next.

JC; Reviewed:

SPOC 9/14/2010

Solution & Interoperability Test Lab Application Notes

10 of 16

PlantronicsC420

Select Headset or Handset. Click Next and follow the remaining procedures to tune the audio.

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere Avaya Software Handbücher

Avaya

Avaya Interaction Center Bedienungsanleitung

Avaya

Avaya NULL One-X for RIM Blackberry Bedienungsanleitung

Avaya

Avaya C360 Manager Bedienungsanleitung

Avaya

Avaya CCM 3.1 Bedienungsanleitung

Avaya

Avaya P330 Bedienungsanleitung

Avaya

Avaya CCC Report Manager Bedienungsanleitung

Avaya

Avaya 4600 Series Service-Handbuch

Avaya

Avaya IP Office Phone Manager Bedienungsanleitung

Avaya

Avaya Plantronics Blackwire C620 s Beilage

Avaya

Avaya IP Office SMDR Installations- und Betriebsanleitung

Avaya

Avaya Customer Interaction Express 1.0 Bedienungsanleitung

Avaya

Avaya MultiVantage Bedienungsanleitung

Avaya

Avaya Multi-Tech FaxFinder s Beilage

Avaya

Avaya P130 SMON Bedienungsanleitung

Avaya

Avaya Algo 8028 SIP s Beilage

Avaya

Avaya 38DHB0002UKFD Bedienungsanleitung

Avaya

Avaya Interaction Center Handbuch

Avaya

Avaya Media Gateway G350 Bedienungsanleitung

Avaya

Avaya Call Management System Bedienungsanleitung

Avaya

Avaya Customer Interaction Express 1.0 IVR-Editor Bedienungsanleitung

Avaya

Avaya M770 Bedienungsanleitung

Avaya

Avaya M-MLS Bedienungsanleitung

Avaya

Avaya Integrated Management Technisches Handbuch

Avaya

Avaya Wallboard Bedienungsanleitung

Beliebte Software Handbücher anderer Marken

COMPRO

COMPRO COMPROFM Bedienungsanleitung

Muratec

Muratec OFFICEBRIDGE ONLINE Bedienungsanleitung

Oracle

Oracle Contact Center Anywhere 8.1 Bedienungsanleitung

Adobe

Adobe 65007312 - Photoshop Lightroom Handbuch

HP ProLiant BL420c Bedienungsanleitung

PS Audio

PS Audio PowerPlay Betriebsanleitung

Brady

Brady LOCKOUT PRO 3.0 Service-Handbuch

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Handbuch

Novell

Novell GROUPWISE 8 - INTERNET AGENT Bedienungsanleitung

Oracle

Oracle Application 9i Bedienungsanleitung

Acer

Acer RDM Bedienungsanleitung

Canon

Canon Vixia HF21 Bedienungsanleitung

Canon

Canon ZR950 Bedienungsanleitung

Samsung

Samsung Auto Backup Bedienungsanleitung

Polycom

Polycom Vortex EF2201 Montage- und Bedienungsanleitung

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Bedienungsanleitung

Novell

Novell SP2 - S Bedienungsanleitung

Lexmark

Lexmark Apps Service-Handbuch