Bifrost BifrostConnect Bedienungsanleitung
BIFROSTCONNECT, EMIL HOLMS KANAL 14 –2300 COPENHAGEN
UNATTENDED SOLUTION
MANUAL
FOR FIRMWARE VERSION 4.3.2
Phone: +45 70 60 20 56
E-mail: support@bifrostconnect.com
Location: Emil Holms Kanal 14
2300 Copenhagen, Denmark
BifrostConnect
Unattended manual
Page 1 of 17
1. About BifrostConnect .............................................................................. 2
2. The BifrostConnect unit product layout............................................... 3
3. Starting a remote session........................................................................ 5
4. Enabling a cellular connection................................................................ 9
5. Firmware updates ...................................................................................10
6. Configuration and troubleshooting.....................................................11
7. Menu settings...........................................................................................12
8. USB disk Emulation ................................................................................15
9. Factory reset.............................................................................................17
Phone: +45 70 60 20 56
E-mail: support@bifrostconnect.com
Location: Emil Holms Kanal 14
2300 Copenhagen, Denmark
BifrostConnect
Unattended manual
Page 2 of 17
1. About BifrostConnect
When a system crashes, every minute waiting for IT support is expensive. And if it’s
a specialized system, in a remote location, or there’s no network connection, tradi-
tional remote access solutions won’t usually work.
BifrostConnect is a game-changing little box that opens a fast, secure connection to
your IT equipment: Plug it in anywhere, any time, and bridge the gap to any device.
Phone: +45 70 60 20 56
E-mail: support@bifrostconnect.com
Location: Emil Holms Kanal 14
2300 Copenhagen, Denmark
BifrostConnect
Unattended manual
Page 3 of 17
2. The BifrostConnect unit product layout
Please read the manual to operate the product safely and with ease.
2.1. The top of the BifrostConnect unit
The top of the BifrostConnect unit consists of a single blue push button (*1), a mon-
ochrome display (*2), and two LED lights, indicating power and charge state (*3).
Power/Charging LED’s
Green - Full Charge
Green + Red –Charging
No light on –Not connected
to power source
Power Button
Monochromatic dis-
play
Phone: +45 70 60 20 56
E-mail: support@bifrostconnect.com
Location: Emil Holms Kanal 14
2300 Copenhagen, Denmark
BifrostConnect
Unattended manual
Page 4 of 17
2.2. Inputs
Note: The BifrostConnect unit supports one video input at a time. Either USB-C or
HDMI and Micro-USB
Ethernet and POE
Internet access through a
DHCP enabled network
POE 48V fast charging
supported
Relay port
Connect to Com-
patible relay to
support power
cycling of equip-
ment
RS232 Serial Port
For terminal-based access to
ex. a console port on network
equipment
Micro-USB
Keyboard and
mouse emulation
and fast charging
Also supports
USB serial emu-
lation for console
access to net-
work equipment
lika a cisco router
HDMI
Video input from a
device
You can use a
compatible con-
verter to support
Displayport, DVI
and VGA
SIM card
tray
USB-C
Video Input, key-
board and mouse
emulation and
fast charging
Phone: +45 70 60 20 56
E-mail: support@bifrostconnect.com
Location: Emil Holms Kanal 14
2300 Copenhagen, Denmark
BifrostConnect
Unattended manual
Page 5 of 17
3. Starting a remote session
3.1. Powering “ON/OFF”the BifrostConnect unit
•To power “ON” the BifrostConnect unit, hold down the blue power button for
at least 1 second and wait. You will hear a fan spinning up.
•To power “OFF” the BifrostConnect unit, hold down the power button for at
least 3 seconds and wait.
3.2. Waiting for the Bifrostconnect unit to initialise
•When the screen states the name of the unit
(Example: (“Bifrost_01”)
That means the unit has successfully connected to the BifrostConnect ser-
vice.
Shortly after it will show up on the list on the interface when you log into the
Gotobifrost interface. (See 3.3)
Tip:
•If the BifrostConnect is stuck stating ”Waiting for network” the unit cannot connect
to any network interface. Check the connection or go to” Troubleshooting'' in this
guide.
•If the BifrostConnect keeps saying “Connecting to service” the unit cannot access
the BifrostConnect Service but it has network access. Check the connection or go to
”Troubleshooting'' in this guide.
•If the BifrostConnect is placed on a corporate network with strict network rules,
make sure you allow the unit’s MAC address on the network, along with any Bifrost-
Connect service domains. Contact us if you need any help.
Phone: +45 70 60 20 56
E-mail: support@bifrostconnect.com
Location: Emil Holms Kanal 14
2300 Copenhagen, Denmark
BifrostConnect
Unattended manual
Page 6 of 17
3.3. Accessing the BifrostConnect unit and the connected device
Log into the interface for the Unattended Access here:
“https://login.gotobifrost.com”.
•Enter your login credentials –
“Username”and “Password”.
(And/or optional 2 factor authentication)
You will now be logged on to the
“BifrostConnect Service”.
3.3.1. “Computer” or “Terminal session”
•Choose your BifrostConnect unit from the list
(Offline units will not show up)
•Choose “Computer”- or “Terminal”session.
•Press “Connect”to start the session.
Phone: +45 70 60 20 56
E-mail: support@bifrostconnect.com
Location: Emil Holms Kanal 14
2300 Copenhagen, Denmark
BifrostConnect
Unattended manual
Page 7 of 17
3.4. Computer session
When using the computer session, you will be presented with a window such as the
one below. Note the 3 feature areas.
3.4.1. Using the “Computer” session interface
Click inside the video feed to capture mouse and keyboard input.
•Press ESC to uncapture your input again.
•Use Ctrl + Backspace if you need to send” ESC” to the remote computer.
Features:
1. Use “Options” to change settings like Wi-Fi, Bluetooth, Video quality etc.
oWorth noting is that enabling “Touch Screen Emulation” will give a
much better mouse experience as it will work like most software based
remote access tools, instead of the standard setting which moves the
remote cursor when you click inside the window.
As this does not work with all devices (ex. iPad), you must enable it
when needed. Try to experiment and feel the difference.
2. Use “Shortcuts” to send commands like “CTRL+ALT+DEL”
3. Use PC session or Terminal session to change session type on the fly.
Phone: +45 70 60 20 56
E-mail: support@bifrostconnect.com
Location: Emil Holms Kanal 14
2300 Copenhagen, Denmark
BifrostConnect
Unattended manual
Page 8 of 17
3.5. Interface notes
The BifrostConnect unit acts as a secondary screen. If you already have a monitor
connected to the computer (or a laptop), you must clone the screen to see the pri-
mary desktop through the BifrostConnect unit.
•On Windows use WIN key + P and select “Clone screen” WIN key + P is also
located in the Shortcuts menu.
oOn a laptop, this can also be achieved by closing the lid (remember to
disable “stand-by on lid-close” or connect a power source).
oClosing the lid is also required for most laptops to output video when
outside of the OS, (Ex. in the BIOS/UEFI).
•On Mac OS go into System Preferences > Displays > arrangement and Clone
the screen.
If the picture is compacted, check the resolution on the computer itself. Some com-
puters cannot output to resolutions like 1920x1080p with 2 monitors connected. (ie.
Thin clients, POS systems).
•Tip: You can use an external DisplayLink® USB to HDMI dongle that acts as
an extra graphics card on the PC (this requires a driver to be installed).
This is handy if the computer does not have any video outputs.
3.6. Using the “Terminal” session interface
When using the Terminal session, you will be presented with a window such as the
one below. Note the 3 feature areas.
Phone: +45 70 60 20 56
E-mail: support@bifrostconnect.com
Location: Emil Holms Kanal 14
2300 Copenhagen, Denmark
BifrostConnect
Unattended manual
Page 9 of 17
3.6.1. Using the Terminal session
When using the “Terminal” session, please follow the steps below:
1. Select “Baud rate”(You can select Baud rate on the fly without the session
restarting).
2. Click inside the window and press “Enter”to start receiving data from the re-
motely connected device.
4. Enabling a cellular connection
To use the built-in cellular connection (4G), you need to use a data SIM card. The
SIM card must be a “Nano SIM card” without a PIN code.
4.1. Prior to installing the SIM card
Make sure the unit is turned off and not connected to a power supply.
4.2. Installing the SIM card
Turn the backside of the SIM card
(golden surface) upwards (see picture
to the right). Push it in gently until it
“clicks”and stay put.
Power on the unit, by pushing the blue
power button down. First-time initiali-
zation will normally take a minute or
two.
4.3. Re-installing a SIM card
When switching SIM card to another provider, we recommend that you perform a
factory reset of the BifrostConnect unit to clear any APN settings. See factory reset.
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