User guide
B–6000.
Product warranty
Subject to the warranty exclusions set out
below, if a defect in a new product supplied
by Billi Pty Ltd (ACN 124 066 717) ("Billi")
and purchased by you ("customer") from
a reseller authorised by Billi occurs within
24 months of the date of purchase of the
product as a result of defective materials
or defective manufacture by Billi, and Billi
receives a written claim (containing details
of the product defect together with a receipt
from the reseller of the products showing the
date of purchase of the products, or such other
proof of purchase and the date of purchase as
Billi may accept) within 25 months of the date
of purchase, Billi shall, at its discretion:
a) direct an accredited service provider
to attend the customer's premises
(provided that the premises are located
within Australia) and repair the defect
free of charge; but if the customer's
premises are located more than
25 kilometres from one of Billi's
authorised service agent's locations
then the customer will be liable for
any increased freight costs, fees,
charges or levies Billi may incur
as a result of fulfilling its obligations
under this paragraph a) of this
Product Warranty; or
b) direct the customer to return the
product to Billi so that Billi may provide
a replacement product free of charge.
If Billi elects to do this, Billi will also pay
the necessary freight charges, and the
customer will pay for the removal of the
product and the costs of reinstalling
the replacement product.
Any product replaced or repaired under
this Product Warranty will be covered by
the product's remaining warranty period,
or three months, whichever is greater.
If the product or any part thereof is
replaced by Billi under this Product Warranty,
all of the right, title and interest in and to the
replaced product or part shall vest in Billi
upon it being replaced.
—Warranty exclusions
1. Billi shall not be liable under this Product
Warranty:
a) unless the product was installed correctly
and as per the installation instructions
supplied with the product;
b) if the defect is contributed to or caused
by any improper usage of the product or
usage of the product for purposes other
than that for which the product was
designed or intended;
c) if the defect occurs wholly or partially
as a result of any act or omission by the
customer, or any person other than Billi;
d) if the product is subject to misuse,
neglect, accident or abuse or the
customer continues to use the product
after the defect becomes apparent;
e) if the product is damaged as a result
of poor water quality;
f) if the product is repaired, or any attempt
to repair the product is made, by anyone
other than an authorised repairer of the
products acting at Billi's direction; or
g) if the product is altered or modified
in any way unless such modification
has been approved in writing by Billi.
g) if the product is altered or modified in
any way unless such modification has
been approved in writing by Billi.
2. Notwithstanding anything to the contrary,
filters are not covered by this (or any other)
Product Warranty.
3
